Michael Hearne Email & Phone Number

London, United Kingdom

*Engaged as consultant/project manager, reviewed business model & areas for development.*Account manager for key/new clients including onboarding, monitoring SLAs & reviewing KPIs.*Commercial manager for profitability & identifying revenue opportunities for Sales & Marketing.*Supply chain manager monitoring & evaluating suppliers as well as driving cost efficiencies.*Vendor manager for IT managed service provider & rationalised infrastructure framework.*Project manager for change management of Office 365 migration & bespoke marketing platform.*Improved data & contract management, optimised Sage50 entry & developed cost/price analysis.

London, United Kingdom

*Managed team of editors in analysis/insights of client coverage from print & internet media.*Supervised migration of Ebiquity accounts, established Retail team & ensured service continuity.*Developed team performance monitoring process combining attendance, WIP & Salesforce data..*Devised account analysis methodology which led to workflow cost/time savings of over 14%. *Played key role in Kantar Media business transfer including service integration & staff training..*Received company 'Extra Mile' citation for dedication to quality management & best practice.

*Managed team of editors in analysis/insights of print, web & broadcast media for client coverage.*In first 3-months oversaw management handover, team restructure & relocation to London site.*Analysed & reported KPIs including work-in-progress, staff productivity & system issues.*Liaised with clients, IT, & account management to ensure conflict resolution & SLA fulfilment.*Liaised with Newspaper Licensing Agency & offshore partner Ninestars to resolve content issues.*Supervised UK National press processing for Newcastle-based Advertising Intelligence division.*Played key role in TUPE of PR Intelligence division from Ebiquity to Precise in July 2011.

*Assisted clients in reviewing operations, implementing change and administration processes.*Acted as business coach, identified areas of weakness/strength and refocused goals.

*Career break to refocus career priorities, investigate areas of aptitude and travel.*Resided in Marche, Italy for 6-month period studying language, culture & cuisine.

*Controlled purchasing budget for +10,000 print & new media content sources.*Established Content department, rationalised supply base and developed supply network.*Managed publication database, reviewed taxonomy and standardised entry to ensure data integrity.*Implemented cost assessment methodology releasing 16% of budget for new title acquisition.*Devised purchasing strategy to support business achieve average profit growth of 33%.*Played key role in company's 2008 & 2009 Sunday Times FastTrack 100 inclusion.

*Reporting to Head of Production, supervised interim projects & operational refinements.*Assisted in client retention, strategy development and new business acquisition. *Supervised Scanning department, rationalised workflow & implemented KPI reporting.*Played key role in merger of 5 subsidiary companies into single-site London operation.

*Assisted Project Leader in implementation of bespoke electronic production system. *Reviewed system and identified business application for adoption by wider organisation. *Trained 150+ staff in use of 5 software components & created associated user guides.*Established distribution operation, oversaw press pack printing & ensured logistics SLAs fulfilled.

*Managed team of 6 staff producing and distributing client press packs. *Liaised with account management to ensure client service level agreements fulfilled.*Oversaw Office Manager duties and maintained publication archive.

*Supervised team of editors monitoring internet sources for client press coverage.*Introduced service level criteria which led to 10% increase in output.

*Collated client billing records and ensured copyright compliance fulfilment.*Refined data entry process leading to 14-day reduction in invoicing turnaround.

*Compiled client press packs and fulfilled distribution to deadline.

*Maintained “Presswatch Ranking” Access database of press coverage.

*Assisted proprietor in managing business including sales strategy and administration.*Contributed to sales growth through stock selection and inventory management.

*Handled cash sales, oversaw stock replenishment and monitored inventory levels.

Ba (Hons), Social Science And Media & Cultural Studies

Bsc (Hons), Environmental Science & Social Science