Michael Phillips Email & Phone Number

Omaha, Nebraska, United States

Omaha Metropolitan Area

• O365 upgrades • Imaging • Win7 to win10 deployment • Help desk • SCCM management • Network/systems management• Handling customer issues after upgrading system• Installing of Software and configurationTemp contract

Omaha, Nebraska

• Application support for custom software• Running Reports• SQL scripts• Server Upkeep• Writing of batch files and SQL scripts• Importing and Exporting of various types of files• Handling customer requests via Email and phone calls• Using Custom software to set up automatic running of batch jobs• Completing reports for banking industry and filing reports with proper banks• Setting up new servers (full installations of all software needed)• Completing Server migrations to a new Domain environment• Created training documents, manuals, and processes. • Going through logs to determine errors, and escalating to developers as needed• Checking windows error logs during installs to make sure of proper installation and no faults. • Dealing with Certificates for websites• Monitoring Alerts for IVR/Web sites• In charge of daily installs and making sure they are completed by myself, or by other members of teams, including distribution of work• IIS – Creating of App Pools and Initial Configuration. Recycling of App Pools. Changing of Configuration. Message Queuing. • Maintaining and updating of Security Certificates for Websites in the Authenticare/AccessNet Product

Omaha, Nebraska

• Troubleshooting of technical problems at Taco Johns via Remote• Customer Service• Tracking of Software usage and basic programming• Making Coupons and buttons on registers• Setting up RMAs for defective equipment• Troubleshooting internet issues• Troubleshooting Credit Cards • Installing of software for Back of House Computers• Setting up IT equipment for Local Restaurants such as Varsity Sports Café• Troubleshooting wiring issues• Other tasks as required

Omaha, Ne

New Hire On-boarding and Off-boarding Salesforce Administrator Network Administrator Asset Manager Shipping and Receiving Wiring Loading of reused laptops and customization for new users Troubleshooting Installation of Printers and office equipment End of Contract

Greater Omaha Area

Was hired as an Intern, now a Project AssistantConverting Files to excelInstallation of new computers and cablesDesktop supportProgram supportLight XML WritingCompany Backups, and checking of integratorsUse and monitoring of a Ticket system to prioritize incoming issuesReview existing IT documentation, update, and submit to IT manager for integration into new proceduresSchedule maintenance, ordering toner, and performing duties related to all printers in companyCompleting any assigned tasks given to by IT ManagerMonitoring and preparing for any man-made or natural disasters such as Tornados and power lossResearching upcoming possible issues, or new technology to find out if it could help departmentPreparing tablets for use on the floor to go paperlessRepairing and replacing new and old computers as they become defectiveComputer skills used: Windows XP, Windows 7, Active Directory, PC Tech, Windows OS, Troubleshooting, Ticketing, Macola, Disk Imaging, Windows Server, Microsoft OfficeLaid Off due to budget cuts

Greater Omaha Area

Building computersGeneral Warehouse workTroubleshooting and assessing broken partsShipping/ReceivingInventory ControlWindows 7, Windows XP; Imaging; PC Tech; Windows OS; Ticketing; Troubleshooting; Microsoft OfficeMoved to take Intern position at Brand Hydraulics

Council Bluffs, Ia

Phone salesRepairing Broken phonesTroubleshootingCoordinating phone repairs with other techs.Researching for known issuesUse of ticket system to track repairsGeneral office dutiesWindows XP; Windows 7; Cash Register; PC Tech; Phone Tech; Trouble Shooting; TicketingMoved into IT field at Futureware Distributing (promised position in NOC)

Schofield Barracks, Hi

25B - Information systems operator/Analyst (Network Administration)63B - All Wheel Vehicle MechanicA6 - Mail RoomH8 - Wrecker CrewGeneral Military DutiesWindows XP; Windows 7; Active Directory; PC Tech; Windows OS; Troubleshooting; Ticketing; Customization; Custom Instant Messaging programs; Network Administration dutiesEnd of Contract