Production Operations management for desktop/mobile sites: Specialty Retailer- Managed day-to-day website operations for 3 websites across the US, UK, and CA- Coordinated across several teams including Content, Email Marketing, Merchandising, Customer Service, User Experience, Web Analytics, Infrastructure, SEO, Social Media in order to ensure efficient and stable operations across all sites- Served as a functional SME for current website functionality to facilitate a cutover to a new ecommerce systemNew feature design & development for desktop/mobile sites: Specialty Retailer- Managed project implementation for US, UK and CA sites across 3 scrum teams in the US and India- Led the functional team and acted as Product Owner in order to drive and finalize requirements for a number of large scale projects including self-service returns, backorder, and a site redesignWebsite design to create eCommerce capabilities in China: General Merchandise Retailer- Worked with a team on end-to-end feature development of a Chinese membership warehouse website by working with cross functional teams for project management, user experience, development, and quality assurance- Focused as the product manager and functional specialist to develop scope, approach, as-is and to-be documentation for several features that were developed and deployed on the websiteGlobal Go to Market Strategy and Customer Service Model Redesign: Direct Selling Retailer - Served as the process specialist and interim functional lead to help standardize and create a global core model for the client’s Campaign to Cash processes. Focused on the design related to client’s customer care center by developing contact center customer service and self-service processes- Helped organize and lead a 3 day DeepDive™ session with global leadership from both the client and Deloitte (over 100 participants) to accelerate innovation and ideas for the year-long initiative