Michael Pickard Email & Phone Number

Knoxville, Tn, Us

Knoxville, Tn, Us

As VP of Digital Infrastructure I head up an organization of 40 staff with the following teams rolling up under my organization:• Network Engineering• Systems Administration • Solutions Engineering • Personal & Mobile Computing• Asset Management• Portfolio & Performance Management• Telecom / Audio Video• Service Desk• Field ServicesAs a leader in the IT organization I am responsible for upholding our core values, developing my staff, and developing relationships with internal / external partners. The work in Digital Infrastructure requires close partnerships with different groups so we can develop strategies and deliver the required services.Highlights:Support of over 6500 Administrative Staff and over 17000 Clinical Staff.Manage over 7000 end user devices.Support more than 1000 servers.WAN network presence at over 70 locations.Reduced OPEX budget by over $1,000,000 through tech refresh and negotiations while increasing capacity and maintaining operational excellence.

Knoxville, Tn, Us

Primary Contact for IT resources/needs related to M&A activities.• Managed a team of 5 based which were located in North Hollywood, CA• Merger & Acquisition on-boarding of IT systems.• Responsible for multiple budgets related to various M&A activities.• Critical issue research and resolution. (Tiger Team Leader)• Prepare hardware and software specifications for outside vendors and consultants,configure, customize and test software for special purposes, and handle on-goingsystem maintenance.• Architect and implement solutions that support personally owned mobile devices,company owned devices and integrated on premise and cloud based hybridsolutions.• Architect solutions that meet tough security requirements and complex state andfederal regulatory requirements including HIPAA and SOX,• Direct and oversee the design, selection and installation of computer systems andcloud based services.• Recommends alterations to development and design to improve quality of productsand/or procedures.• Direct problem solving and problem resolution efforts.• Analyze support information to identify chronic support issues.• Coordinate the implementation of complex business to business integration efforts.• Oversee business partner relationship as they pertain to the technical solutions.• Expertise with a variety of the information technologies their concepts, practices, andprocedures.• Broad knowledge of and experience with common information technology tools andpractices.• Working technical experience with designing, building, installing, configuring andsupporting information technologies.• Hands-on tuning and troubleshooting experience.• Good interpersonal, written, and oral communication skills.• Technical documentation skills.• Conduct research into technical issues, standards, and products.• Present ideas in user-friendly language.

Knoxville, Tn, Us

As a member of the Systems Administration team I used as a Generalist and worked with many of our most challenging internal customers in addition to working to support Merger and Acquisition activities as it related to the Systems Administration team.Supported Technologies:Terminal ServicesFile ServersPrint ServersPowershellActive DirectoryVMware 5.5Interactive IntelligenceDell SecureWorksQRadar SIEMSecurity - Auditing, Patching, RemediationEqualogic SANIsilon SANPure Storage SANMerger & Acquisition

Knoxville, Tn, Us

As Director of Information Technology I was responsible for the entire IT infrastructure supporting 23 locations in 4 states and over 1,000 employees. My responsibilities included:Router/Firewall supportTelephony support VoIP and Nortel PBXCCTV supportIn-House audio video systemWindows Server 2003/2008 AdministrationExchange 2003/2010 AdministrationNetwork cablingCloud Services - MSP, SaaS, IaaSAdministrative Duties:Hardware procurementTelecom procurementSystems recommendations/reviewVendor selection and managementStaff managementCapEx budgetingOperations budgetingProject managementAchievements:Reduction in telecom cost by $50,000.00 first year.Consolidated two different email services into a single MS Exchange environmentReduced our relocation time from our temporary facilities into our permanent facilities from eight hours to two hours.Migrated from a Nortel BCM environment to a Hosted VoIP platform which led to reduced long distance cost and eliminated repair charges.

Knoxville, Tn, Us

Managed Interactive Intelligence Telephony ServersSystem Back UpsMicrosoft Exchange Server 5.5/2000 ManagementMicrosoft 2000/2003 ManagementActive Directory ManagementCustomer SupportMillbrook Support (Medical Practice Management Software)Citrix AdministrationVMWare

Enterprise Desktop/Notebook RefreshWindows NT / 2000 SupportDesktop ImagingCablingInventory Management

Bachelor Of Science (B.S.), Geography

Diploma