Michael Isbell Email & Phone Number

Bellevue, Wa, Us

Seattle, Washington, United States

• Leader of a multi-site organization (33 – 70) engineers across the USA, Poland, and India that produces result-driven deliverables focused on system, solution, and performance testing in CI/CD pipeline.• Develop, implement, and optimize QA processes and best practices to ensure efficient testing and higher-quality software products.• Communicate quality issues and risks to stakeholders, ensuring transparency and shared understanding of any potential impact on software releases.• Manage the QA/testing budget, including tools, equipment, and staffing.

Seattle, Washington, United States

• Collaborated with leaders from multiple worldwide organizations to develop a vision and roadmap to improve automation test coverage for the BIG-IP product line.• Responsible for creating and driving the sustaining product roadmap for all BIG-IP maintenance releases.• Led initiatives to improve engineering methodologies, tools, and infrastructure to reduce software release cycles and improve product quality.• Identify and track metrics to meet quality objectives and recommend process improvement.

Bellevue, Wa

• Oversee and facilitate all aspects of the customer experience within Adaptiva. Coordinate with sales, and subject matter experts to ensure continuity and closure of technical problems and customer issues.• Coordinate with engineering to ensure quality and supportability of product releases.• Built a scalable tiered system for technical support.• Created a product release process that ensures on-time delivery of high quality software releases.

Redmond,Wa

• Collaborate on test and development projects with business stakeholders, assisting with requirements definition, product design, release planning and management, and effective methods of engaging the product customer/partner community.• Designed a telemetry system to capture critical metrics related to engineering tool and services adoption patterns, usage levels, productivity yields, and costs. • Trained Engineering teams on strategic thinking and on how to make data-driven decisions based on business intelligence information captured by applications.• Designed an engineering notification system that enables users to subscribe to email notifications, triggered on specific engineering system events.

Redmond, Wa

• Communicated the business strategy and how work aligned to broader goals. Held the team and individuals accountable for results. Encouraged and recognized collaborative behavior across the team. Provided feedback that improved the performance of direct reports. Provided support for career growth and long-term development.• Responsible for setting and implementing the technical and strategic direction for test team.• Coordinated software test technologies and methodologies with other test teams throughout the Windows Phone Division.• Led lifecycle improvements over successive releases which resulted in a 75% reduction in test cost and higher quality for features in the Windows Phone 7 release.• Ensured that the team provided accurate time estimates, set work priorities, and made project changes and trade-offs which played a key role in the successful releases of Windows Phone 6.5, 7.0, 7.5 and 8.0.• Responsible for creating the performance and reliability test strategy for Windows Live for Windows Phone 7.0, as well as the test strategy for the Calendar, To-Do List, and Skype Integration features of the 8.0 release.• Led test team responsible for implementing the test strategy for all Windows Phone 7.x communication features for low-memory device hardware (256MB phones).• Performed risk analysis related to Test Engineering deliverables and budgets. • Managed cross-group test team responsible for developing and executing a test strategy that reduced Windows Phone 8.0 battery consumption by 35%.

Redmond, Wa

• Defined the test strategy and owned automation development (C#) for the Service Window feature in Microsoft Systems Center Configuration Manager (SCCM) 2007.• Led a global test team responsible for developing and executing the test strategy for the Software Distribution feature in SCCM 2007, 2007 SP1, and the 2007 SP1 SDK.• Improved SCCM 2007 SP1 automation coverage by 50%.• Provided technical guidance to SCCM 2007 software distribution beta customers.

• Responsible for developing and executing test strategies for multiple product releases at this provider of IT service management, data center automation, performance management, and virtualization/cloud products.• Improved PatrolAgent automation coverage 85% for all test cases using C/C++, Unix Shell Scripts, Windows Scripts, HTML, PHP, and JavaScript.• Participated in product source code reviews to identify areas of risk which helped determine the level of testing needed for source code integration.• Responsible for leading a team of 14 Software Development Engineers in Test—with 8 of these testers located in India, 3 in China, and 3 in Houston.