Michael Pizzo Email & Phone Number

Los Angeles, Ca, Us

Within Kaiser’s National Benefits Administration, the Reporting & Data Solutions Team provides dashboards, data pulls, analyses, and ETL’s to help our partners build health plans more accurately and efficiently. We currently use SAS, Oracle SQL, Tableau, SQL Server, SSRS, and are constantly evaluating new tools to offer better products for our customers.

Establishing roles and processes for a newly created department, including:1. Automated the process for analyzing and scrubbing data, allowing my team to start acting on new projects more quickly and effectively.2. Modeling and Implementing a Business Intelligence system to improve our access to existing data.3. Developing a customer-focused Reporting Suite to communicate the value we generate for our clients.4. Creating Operational Reports to track progress, identify gaps, and make managers' jobs easier.

1. Implemented data-entry controls and streamlined coding procedures, which improved productivity by 25% while cutting the error rate in half 2. Worked directly with the CEO to provide project management and analytical support for an important new client3. Automated a productivity report using Access, which cut reporting time by 60% and improved accuracy

Assist Small Businesses with marketing and business planning.Phan Group (construction & design)1. Created a business plan to develop the commercial construction business2. Developed copywriting for marketing materialsPort Townsend Wedding Guild (tourism/community development)1. Worked with the founder to create a sustainable business model for promoting the local wedding industry

One evening each week, I tutor students from 5 - 7th grades on writing and vocabulary.

Streck is the global leader in hematology controls for hospitals, reference labs, and clinical laboratories.1. Developed marketing and operational strategy for a new product line, which was on pace to increase revenue from the Hard Goods division by over 3.5%2. Increased sales of two product lines by over 10% with creative, customer-focused marketing campaigns3. Assigned a project to determine the feasibility and strategic direction of a $2M product line4. Asked by the president to review our international sales process; created a plan to actively market internationally and hold distributors accountable

World's largest Call Center Management firm with call centers across the U.S., Philippines and Europe.1. Coordinated IT, call centers, and support staff in various projects to improve efficiency by eliminating 65% of product codes and meet sales conversion goals through scripting and programming changes2. Developed reports for my team and clients before helping IT create company-wide reporting tools3. Trained and directed the work of 5 Account Specialists assigned to my team4. Asked by an Executive VP to support our largest client, Citibank, during a difficult period for their team5. Started as an Account Specialist; promoted after 8 months

A French government agency that helps US businesses open facilities in France.1. Coordinated a marketing campaign for the Semicon West trade show2. Set up meetings with 12% of potential clients

A division of the Department of Commerce that helps US businesses export. This position taught me about the services that the government offers to facilitate international trade.1. Provided exporting assistance to current clients in the form of trade leads, tax and tariff information, and market research2. Contacted local businesses to offer exporting assistance

Mba, Business Management

This MBA program focuses on Leadership and Strategic Planning.

Bs, Marketing, International Business

Studied abroad in Paris, France