Michael P. Mcandrew Email & Phone Number

Hagerstown, MD, US

Hagerstown, Maryland, United States

Oversees all remote and field services (Helpdesk, Field Service, and NOC) and is focused primarily on ensuring our processes are documented and implemented, maintained and followed with the highest quality.

Frederick, Maryland, United States

Sysadmin for 200+ User Environment

Hagerstown, Maryland

Swiss-Army Knife for a forward-thinking, community-focused MSP. Field service, emergency on call, and tier I-III support tickets. Autotask/Datto RMM, ITGlue, Malwarbytes OneView, Webroot, Microsoft/Office 365, Azure AD, Avaya IP Office Admin Suite / Manager / VMPro, Avaya Cloud Office, LifeSize, ESI System Programmer, Cisco/Meraki Firewalls / Routers /.

Hagerstown, Maryland

Maintaining and troubleshooting retail & POS network in the field for national home improvement retailer, including:-Linux/Windows thin clients and desktops-Lexmark Printers-CAT5e/CAT6/Fiber cable troubleshooting and termination-Cisco switches, routers, & firewalls.-UT, Verifone & Motorola POS hardware, readers & scanners-ServiceNow ticketing system

Frederick, Maryland

While studying to shift careers from Management to full time IT, was employed as a Field Representative for both company and clients on a variety of civil engineering projects.

Madisonville, Louisiana

• Procured all raw materials at the most profitable plant, producing over 35 million lbs. of cooked food per year. Team performance YOY led to absorbing pounds from sister plant with stretch goal of 50 million lbs. for.
• Analyzed immediate customer requirements as well as historical trends to order over $26 million in raw materials a year, procured via relationships with 100+ vendors.
• With assigned inventory target of approx. $1.9 million, averaged 29% below target for 2015, increasing inventory turns to 9+.
• Recovered from a potentially catastrophic ammonia leak without shorting production, while remote and on-site, and still maintained below target inventory levels.

• Strategically executed the operating schedule in the most efficient and cost-effective way possible, while maintaining compliance with all corporate and regulatory guidelines.
• Achieved consistent improvement and growth across the board by collaborating with other departments, analyzing and reporting data trends, and actively directing, coaching, and training team members.
• Led team of 60+ that set company records in pounds/month and pounds/year.
• Cross-trained to assume the responsibilities of several members of the upper management team in their absence including Inventory Control Manager, Purchasing Manager, and Assistant Plant Manager. Promoted to Facility.

Mandeville, LA

• Trained new hires in micro-electronics hardware/software diagnosis and repair, as well as all aspects of store operations. Provided one-on-one and team-based continuing education sessions. Evaluated employees and made.
• Managed two stores. After a year as a manager, the Mandeville location had YOY growth in monthly net sales of 105%. Selected to manage all purchasing and logistics for supplies, stock inventory and special orders for a.