Senior Quality Engineer
Woodinville, Wa
Managed the quality systems included warranty reporting, pFMEA process, MRB reviews, disposition of FPA packages, and QA drawing signoffs in Agile. Conducted extensive research into identifying failure points and product issues which reduced annual warranty expenses from $7M to less than $4M through improved quality standards, testing, and engineering. Led cross-functional product issue meetings - prioritized and documented issues, developed resolution plans utilizing 8D and DMAIC, assigned resolution ownership, established milestones and deadlines and tracked resolution progress; improved product through-put and customer satisfaction. QA Lead for NPI activities including new supplier approvals, life testing, software validation and agency/regulatory compliance. Leader of the dFMEA and pFMEA process, maintaining FMEA files, tracking progress and driving for item resolution and closure. This resulted in successful launches of six new products.