Michael Polanco Email & Phone Number

Executive IT Support and Team Leader with 10+ years of hands-on and leadership experience providing white glove support and critical service to Founding Partners and C-Suite Executives. Responsible for supporting multiple remote locations.Additionally, I have extensive experience performing and leading enterprise wide hardware/software upgrades and new product deployments for up to 2,000 multi-site users in a deadline driven, high pressure work environment. I am also adept at on boarding new employees, choosing and building out the hardware and software and peripherals they require and training them on using products they may not yet be familiar with.I also have excellent Project Management skills and was instrumental in leading several aspects of the move into the new Bank of America Towers. This included inventorying all hardware/software and being the point-person to the various contractors, especially electrical, in the physical build out and wiring configurations of the new work space and various trading floors.After build out I met the tight deadline to install, test and deploy all workstations and trading desks accomplishing 100% usability for all personnel on Day 1 in the new location. Areas Of Expertise: - Executive Support - White glove service and support for C-Suite office - Incident, Problem and Change Management - Client Relationship Management - Continual Service Improvement (CSI) Technology Client O/S: Windows 7 and Windows 10 EnterpriseHardware: Dell, HP, Samsung laptops; HP, Dell PC; iPad, MS Surface, Lenovo tablet; iPhone, Blackberry and Android Software: Microsoft Office Suite 2010, 2016, Office365 and VMwareMarket Data: Bloomberg, Thomson-Reuters. Factset. SNL. Intex Dealmaker, IntexCalc, DealogicPlatforms: Citrix, Active Directory, SCCM, VMware, VPN________________________________________

Listed skills include Active Directory, Sdlc, Vmware, Windows 7, and 30 others.

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  Monroe University

  Information Technology