Michael Pollard Email and Phone Number
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My favorite title was "Technical Support Engineer". That title was later changed to fit modern title norms, but let me break that down a bit:Support: Support was literally my middle name. I try to help - concerning technology when I can, but if somebody needs help, I'm willing to help. If the office manager needs coffee made for an executive meeting, and if I can do so without detriment to my primary duties, I'll help.Technical: That's my field of expertise - computers and related technology. Hardware, software, networking, programming, multimedia - if it involves computers, I probably have enough experience with it to figure out what's needed. Most of my time in that role involved user support, but I also gained experience with networking, network administration, and programming.Engineer: Don't settle for "good enough". If something isn't ideal, improve it. Make it more reliable. Take what's good and make it better. Do so while following good practice - take all reasonable precautions not to break what's working, but make a new version, test it, get feedback, then implement it. Just supporting people when things go wrong is not enough - make it so that the same thing doesn't go wrong the next time. If someone asks for help, help. Then show them how, so they may not need to ask next time. And if it's too complicated for them to do themselves - find an easier way. Do the hard part yourself once, so they don't have to, and you will also find the next time for you is easier too. And in the end, life is better for everyone.My current paid position includes software development, systems improvement, server administration, and network administration, involving, among other things, Solaris Unix and an xBase database system called Recital, which itself uses programming language similar to C.And I also work with the City of Bristol Virginia, where I helped with the City Council for about a decade without any official position, worked on the Planning Commission for six years (an appointment), and after several tries, I was able to win election to the City Council for a term of four years. My elected role includes the opportunity for about a half-dozen board appointments, which I greatly enjoy. As with my paid work, I try to help things work more smoothly and as they are supposed to.
Universal Fibers Inc
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City CouncilCity Of Bristol Va Nov 2022 - PresentElected November 8. 2022, for a four-year term of January 1, 2023 - December 31, 2026. I have regularly attended the meetings since January 2011. I was a member of the Planning Commission from July 2015 - June 2021, and elected by the members to be Chair for three of the six years.
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Advanced Systems AnalystUniversal Fibers Inc Aug 2005 - PresentBristol, Virginia, Us•Manage Windows, Linux, Solaris, vSphere, including Active Directory, DHCP, DNS, Microsoft 365, NFS, SQL•Create, upgrade, and maintain custom applications in Recital, an xBase DBMS, including data interchange with other systems via text files and SQL•Manage and maintain backup processes and systems•Install and support hardware and software for computers, thermal printers, barcode scanners, mobile terminals, and thin clients •Manage Cisco/Meraki-based network infrastructure•Manage tech purchases/projects with multiple vendors•Supervise Helpdesk staff, work as a team to create solutions•Support multiple locations, both domestic and international, with about 500 total employees•Discuss requirements and constraints with stakeholders•Update support and reference documentation -
Chairman Of The Planning CommissionCity Of Bristol Virginia Aug 2019 - Jun 2021
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Planning CommissionerCity Of Bristol Virginia Jul 2015 - Jun 2021I was appointed in 2015 and reappointed in 2018, for the maximum of two terms.
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Chairman Of The Planning CommissionCity Of Bristol Virginia Jul 2016 - Jun 2017
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Network TechnicianNetworking And Computer Connection Jul 2012 - Oct 2014Johnson City, Tn, UsInstalled, configured, supported desktop and laptop computers, software, servers, networking wiring and network wired and wireless devices. Supported a wide variety of clients, from manufacturing to medical, from government and corporate offices to homes. Including Apple, Dell, HP, Lenovo, and custom computers and servers; Apple, Belkin, Buffalo, Cisco, D-Link, Linksys, Netgear, Ubiquiti and other networking devices; operating systems, applications, browsers; routing, switching, VPN, security, email, DNS, DHCP; regular maintenance, troubleshooting, labeling, wiring, installing new, upgrading existing, connectivity, administration. Printer installation, repair, and support responsibilities added, including HP, Oki, Lanier/Ricoh/Savin, Xerox. -
Infrastructure Security AdministratorVertek Solutions, Inc. (End Client: Pfizer, Inc) Oct 2011 - Jun 2012Franklin, Tn, UsInfrastructure Security Administrator for Pfizer, Inc.Contracted to Black Box, which is contracted to HP, which is contracted to Pfizer. Located in a facility previously known as King Pharmaceuticals. -
Infrastructure Security AdministratorBlack Box Network Services Oct 2011 - Jun 2012Plano, Texas, UsInfrastructure Security Administrator for Pfizer, Inc.Contracted to Black Box, which is contracted to HP, which is contracted to Pfizer. Located in a facility previously known as King Pharmaceuticals. -
Infrastructure Security AdministratorKing Pharmaceuticals Oct 2011 - Jun 2012Bristol, Tn, UsInfrastructure Security Administrator for Pfizer, Inc.Contracted to Black Box, which is contracted to HP, which is contracted to Pfizer. Located in a facility previously known as King Pharmaceuticals. -
Infrastructure Security AdministratorHewlett-Packard Oct 2011 - Jun 2012Houston, Texas, UsInfrastructure Security Administrator for Pfizer, Inc.Contracted to Black Box, which is contracted to HP, which is contracted to Pfizer. Located in a facility previously known as King Pharmaceuticals. -
Infrastructure Security AdministratorPfizer Oct 2011 - Jun 2012New York, New York, UsInfrastructure Security Administrator for Pfizer, Inc.Contracted to Black Box, which is contracted to HP, which is contracted to Pfizer. Located in a facility previously known as King Pharmaceuticals. -
Solutions Engineer And Floor SupportSupport.Com Apr 2010 - Dec 2011Anywhere, UsSupported customers via phone, chat, and remote support tools. Provided a wide variety of support on Windows XP, Vista and 7 and Macintosh computers, focusing on security and malware remediation. Operated as a support service of AOL, AVG, Comcast, Conns, Floh Club, Malwarebytes, Norton, Office Depot, Office Max, Sammsoft, Staples, The Good Guys, and TigerDirect. Floor Support providing technical and policy assistance to a team of 19, weekly supervisor to a group of approximately 50 on Saturday nights. -
ContractorInsight Global Mar 2010 - Apr 2010Atlanta, Georgia, UsContracted to CSC, for General Dynamics in Marion VA.Hardware refresh project. Imaged new systems with Norton Ghost. Migrated Notes email, data, printers, and AD accounts between Dell systems.Contracted to CompuCom, for Wells Fargo Advisors in Bristol VA.Replaced an aging HP server on Active Directory with a new Windows Server 2003 server. Migrated all office clients and verified proper operation. -
ContractorDisys Feb 2010 - Feb 2010Mclean, Va, UsClient: NationStar Mortgage, Johnson City TN. Determined network needs for a new office location; verified existing infrastructure, replaced and added as needed; extended data and voice T1 lines; installed Cisco router, Dell Windows server, Dell desktop PCs, HP printers, Cisco VoIP phones; verified proper operation, cleaned up, and provided day-one support. -
Contract: Information Technology DeinstallationSenate State Support Dec 2008 - Sep 200912/2008: Deinstalled all office technology, packaged for storage. Local office for a retiring US Senator.09/2009: Installed IP-based video telephony system. Local office for an incoming US Senator.
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Contract: Information Technology Support TechnicianSouthwestern Virginia Mental Health Institute Feb 2009 - Mar 2009Richmond, Va, UsContract to Virginia Information Technologies Agency (http://www.vita.virginia.gov). Primary role: network transformation project; secondary role: support technician. Contract ended before authorization to begin primary role, unknown reason. -
Technical Support Engineer / Network AnalystUniversal Fiber Systems Aug 2005 - Oct 2008Supported hardware and software for PCs, laptops, terminals and thin clients. Managed a complex Cicso-based network system. Administered a heterogenous server environment including Solaris and Windows servers. Integrated Recital databases with EDI systems. Created, tested, and implemented specialized user and backoffice applications in VBS, VBA, and Recital (an X-Base system with a C-derived language).
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Information Technology Help Desk, Student WorkerPensacola Christian College May 2003 - Sep 2004Maintained, repaired, and supported PC and Macintosh desktop and laptop computers and printers in a team environment. Maintained inventory and support records with Track-IT! software. Supported educational, corporate and manufacturing environments, including A Beka Book, Inc.
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Systems Support TechnicianMarkettouch Jul 2001 - May 2002Assembled, configured and supported Windows 2000 desktop and laptop computers and packaged applications. Administered Windows 2000 Active Directory and Exchange 2000 Server accounts. Functioned as internal help desk.
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Data ProcessingCommunity Bankshares Oct 2000 - Aug 2001Ran nightly processing procedures for three banks on an AS/400 system, printed reports and statements, backed up. Involved with many aspects of use and minor administration of the AS/400. Sorted banking items by machine, keyed rejects. Worked nights while attending school.
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Data ProcessingCommunity Bank & Trust Oct 2000 - Aug 2001Ran nightly processing procedures for three banks on an AS/400 system, printed reports and statements, backed up. Involved with many aspects of use and minor administration of the AS/400. Sorted banking items by machine, keyed rejects. Worked nights while attending school.Added this second entry because LinkedIn does not have an entry for either company now, and most people search for CB&T rather than Community Bankshares, the actual company name.
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Contract: Call CenterTurner Entertainment Mar 1999 - Jun 1999UsHelp Desk phone support on both PC and Macintosh systems. -
Contract: Computer Name UpdatingAtlanta Veterans Administration Medical Center Nov 1998 - Dec 1998Renamed all client computers to meet new host name specifications.
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Contract: Help Desk Level 2 Administrator; Imac Deskside CoordinatorEthicon Apr 1997 - Aug 1998Contract through IBM Global Services
Michael Pollard Skills
Michael Pollard Education Details
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Pensacola Christian CollegeComputer Information Systems -
Sans InstituteNetworking And Security -
North Georgia Technical InstituteComputer Information Systems -
North Georgia Technical InstituteComputer Information Systems: Networking Specialist -
North Georgia Technical InstituteComputer Information Systems: Microcomputer Specialist -
Learning InternationalInterpersonal Managing Skills -
Air Land Emergency Resource TeamEmergency Response
Frequently Asked Questions about Michael Pollard
What company does Michael Pollard work for?
Michael Pollard works for Universal Fibers Inc
What is Michael Pollard's role at the current company?
Michael Pollard's current role is Advanced Systems Analyst for Universal Fibers Inc, City Council for City of Bristol Virginia.
What is Michael Pollard's email address?
Michael Pollard's email address is mi****@****ers.com
What is Michael Pollard's direct phone number?
Michael Pollard's direct phone number is +127666*****
What schools did Michael Pollard attend?
Michael Pollard attended Pensacola Christian College, Sans Institute, North Georgia Technical Institute, North Georgia Technical Institute, North Georgia Technical Institute, Learning International, Air Land Emergency Resource Team.
What skills is Michael Pollard known for?
Michael Pollard has skills like Computer Hardware, Active Directory, Troubleshooting, Programming, Windows Server, Routers, Software Installation, Cisco, Windows, Microsoft Office, Access, Visual Basic.
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