Michael Pouliot Email & Phone Number

Chicago, IL, US

A member of a multi-disciplined Service Transition and Enablement team supporting the launch and implementation of complex mission critical customer operational services and systems from thought and theory through to delivery. The systems are used directly by our customers or used by Motorola staff to deliver Managed and Life-cycle Services to our.

COMCAST BUSINESS, Naperville, Illinois 2017 – 2017Comcast Business is a subsidiary of Comcast which, through several iterations, has handled the sales, marketing, and delivery of internet, phone and cable television to businesses.Project Management role responsible for the on-boarding of customers and the activation/deactivation of Comcast Business.

PremiumMobileApps.com, a service of MK Five Star Products LLC, specializes in Mobile App development for small and mid-sized businesses. We develop apps for IOS and Android devices, and offer a full suite of features designed to keep your customers engaged with your business. We offer over 30 features to choose from including video gallery, push.

Atlanta, GA, US

Responsible for delivery of Services and P&L for Service Desk contracts within the US. Ensure contract compliance, service level agreement adherence and the successful delivery of contracted services with the highest levels of quality. Manage Service Desk teams providing service on site at client locations. Ensure continuous improvement of service through.

Maryland Heights, Missouri, US

Responsible for leading a Service Desk team comprised of 25 Cisco Certified Network Support Engineers on the largest Cisco Unified Communications deployment project in Cisco's history. The project, based in Bloomington, IL, is rolling out over 200,000 endpoints over a period of less than 2 years. Responsibilities include:* Managing a 15-member service desk.

Carrollton, TX, US

Multiple engineering-level positions from 1990 to 2012. Sustaining Engineering Support Manager ( 2007 – 2012)Tier-3 level position responsible for managing all tasks related to the scheduling and development of all Software Maintenance and Patch releases for the Tellabs 8800 Multi-service router platform. Coordinated efforts with the cross-functional.