Michael Poullath Email & Phone Number

Houston, Tx, Us

Houston, Texas

I transferred to Tech Support to learn other aspects of banking and grow my profile within the company. In addition to being available on the phone to answer clients’ questions about our software, I worked on escalations and provided training to new users. After one year, I was made the lead Tech Support trainer and perform weekly training tasks via Teams for new users and/or employees.

Houston, Texas, United States

Worked independently on attorney prepared documentation to board loans into our banking system. Maintained an accuracy of over 99% on data entry while training new hires. Supported team with knowledge of BaNCS system and by creating job aids.

Preformed work as an arborist in the greater Houston area, worked with team members to complete the daily job specifications, communicated with co-workers with different languages and backgrounds to complete tasks, ensured safe work environments by following all safety procedures and verifying correct use of PPE, participated in weekly safety meetings and group development training.

Assisted development team in raising funds for Pro-Life work, called and visited donors to thank them for their support and invite them to future events, answered phone calls and questions about current laws or political controversy, maintained a positive attitude with co-workers and donors, helped organize and set up fundraising event with hundreds of attendees.

Orange County, California Area

Assisted loan officers in securing proper documentation to originate home loans, answered phone calls from consumers looking for information about loan programs, solved compliance issues by collecting and verifying documentation, worked and communicated with other departments to move loan documents along at a fast pace.

Orange County, California Area

Worked as a barista from July 2010- September 2011 and again from June 2013-July 2015, followed all store policies and safety requirements, served customers by taking orders and making drinks, helped resolve issues regarding customer dissatisfaction, cleaned drink station and food bar efficiently, participated in monthly meetings with supervisors and teammates to generate ideas to improve performance.

Served in the US Army Signal Corp., worked with teammates in close proximity to provide communications (phone, radio, internet) to allied forces, performed troubleshooting procedures and resolved connection issues in a timely manner, used military grade technology to locate and connect with distant units via satellite.