More than 16 years of expertise in the corporate world and is excited to bring his skills into the charity sector. Although new to this arena, Michael boasts a rich background as a CRM analyst and technical architect, crafting tailored solutions by understanding each client’s unique needs. He is passionate about supporting businesses becoming more efficient through innovative CRM strategies.

Spearheaded the migration of the Pivotal CRM system from an older Pivotal 5.9 Windows Client to the new P6 Smart Client, demonstrating proficiency in rewriting bespoke Pivotal workflows into C# server and client-side code.Displayed expertise in third-party system integration, leveraging APIs and web services to enhance system functionality.Actively involved in the full project life cycle; from gathering and documenting business and technical requirements to designing, developing, testing, and implementing robust solutions.Played a critical role in User Acceptance Testing as well as post-release product support, ensuring a smooth transition and minimal disruptions for end users.Authored C# code for inbound and outbound web services, including parsing of responses and mapping to the correct fields, ensuring data accuracy and integrity.Utilised SSIS scripts to cleanse data from multiple company acquisitions and mergers, streamlining data management processes.Led efforts to reduce backlog of end-user support tickets, improving customer satisfaction and system usability.

Involved in Agile development and implementation methodology to ensure efficient and timely project deliveries.Evaluated complex business user stories and successfully designed, developed, and implemented the Pivotal 6 CRM system. This included bespoke end-to-end sales order processing functionality with intricate discounting logic, marketing and eMarketing processes, support desk functionality, and integrations with third-party billing systems.Fostered collaborative relationships with other developers to proactively identify and rectify software errors and inefficiencies, enhancing system performance and reliability.Engaged actively with business users at different project stages, gathering valuable feedback and addressing concerns promptly. This client-focused approach ensured alignment of project outcomes with stakeholder expectations.

Excellently evaluated business and technical requirements, working closely with project managers to select ambitious, yet realistic development milestones and promptly identify any project gaps or risks.Developed detailed technical specifications for development teams, incorporating CRM customisations, data mapping and migration, and integrations using Web Services, ODBC lookups, staging tables, CSVs, and other available APIs.Led and mentored multi-national teams of developers, fostering a synergistic environment that integrated varying levels of experience and technical knowledge into cohesive efforts.Engaged closely with customers to present progress updates, gather insightful feedback, and translate business requirements into clear technical specifications.Conducted thorough software testing to ensure robust functionality and optimisation, enhancing system reliability and user experience.Assisted Pre-Sales team by contributing to RFPs and RFIs, and developing proof of concept systems for pre-sales presentations.

Specialised in the customisation, implementation, and integration of Pivotal CRM systems, displaying deep technical expertise and attention to detail.Played an integral role in implementing CRM projects across diverse sectors including manufacturing, finance, banking, legal, and pharmaceutical, demonstrating adaptability and a strong understanding of industry-specific needs.

Joined the AdvanceNet team as a dedicated Pivotal Consultant, customising both Windows and Active Access versions of the Pivotal CRM Program, demonstrating versatility and deep product knowledge.Designed and built a custom Pivotal CRM System for a prominent pharmaceutical company, showcasing innovative problem-solving and programming capabilities.Crafted new tables, forms, and workflows using Client Scripts (VB script) and AppServer Rules (.Net), enhancing system efficiency and user interface.Streamlined operations by designing custom reports, importing them into the system, creating Scheduled Scripts for daily runs, and orchestrating seamless interfacing into and out of SAP using XML web services via Business Connector.

Garnered comprehensive experience over a year in diverse fields while working for ADC, developing a robust foundation for future career advancement.Conducted onsite installations of access readers for the company's Time and Attendance System, exemplifying technical proficiency and customer service skills.Engaged in T&A software development and web page design, refining my software development skills and showcasing my knack for user-friendly, intuitive design.