Michael Prager Email & Phone Number

Eureka, Mo, Us

Greater Los Angeles Area

QSR Automations® has been helping thousands of restaurants of all sizes and concepts around the world for well over a decade to effectively enhance productivity and profit while providing unsurpassed personalized care for every guest.Today, QSR's innovative restaurant technology solutions include kitchen display, recipe viewer, seating and wait list management with in-store and online call aheads, in-store and online reservations, and reliable restaurant hardware.QSR's revolutionary in-store, online, and mobile software and hardware solutions can be found in table service, quick service, fast casual, bar, concession, pizza, multi-concept, and other unique restaurant environments.My current Clients include, The Cheesecake Factory, BJ's, CPK, Red Robin, Boston Pizza, PF Chang's, Del Taco, Taco Bell, Jamba Juice, Karl Straus, Veggie Grill and more.For more information, visit www.qsrautomations.com or contact QSR at qsr@qsrautomations.comor (855) 980-7328.

Thousand Oaks, Ca

Everything is possible . . . Over 20 years of Restaurant and Retail executive technology experience. Specializing in POS integrations, PCI Compliance, streamlining interfaces, technology recruiting and placement. I approach every client with an Entrepreneurial attitude, treating them just like it is my own company. Call 805-300-2092 for a consultation.2016 - Heritage Restaurant Brands - Assisted in new startup purchase of existing franchised concepts doing business as Huckleberry's. Cool Hand Lukes, and Perko's. Setup technology for new corporate office along with help desk outsourcing for corporate users.2016 - Tahoe Joe's Steakhouse - Consulted on technology transition from Parent company to stand alone Tahoe Joe's concept. 2015 - Susie Cakes - Consulted on POS Implementation and Integration for Aloha Systems.2013 - Smashburger - assisted with various database changes via Aloha Configuration Center2012 - imagistic.com - 6 month contract as Director of Business Development2011 - Landry's Seafood Restaurants - assisted with OpenTable programming at Rusty Pelican and various Aloha database development.2011 - Enterprise Rent a Car - Developed QR codes for Las Vegas region car auctions.2010 - Rock Bottom (Old Chicago) - assisted in migration of 30+ locations from Panasonic to Aloha databases.

Westlake Village, Ca

Business Development - web sites with content management, Intranets, Portals, CRM Solutions, business technology strategy and custom software builds. imagistic is a 15-year old company in the business of conceptualizing, developing and delivering exceptional and usable technology solutions. We understand multi-dimensional data relationships, not only from a technology perspective, but more importantly, from a usability perspective. Our work with the ACLU, the Southern Poverty Law Center, WellPoint, Technicolor, the Christopher and Dana Reeve Foundation, and many others, has given us the depth of experience in managing and supporting all types of companies and their project needs.

•Responsible for strategic planning and management of all technology systems and infrastructure for 27 restaurants and 48 corporate users.•Implemented transition of outsourcing corporate Network support, restaurant VPN support, restaurant and corporate desktop/PC support to reduce IT costs on G&A.•Responsible for developing G&A and Capex IT budgets.•Negotiate all POS vendor contracts for support and maintenance.•Assist in design and manage multiple brand websites hosted by Internet consultant (www.bubbagump.com, www.rustypelican.com, www.maitaibar.com, www.eatatcapis.com ).•Integral role in company’s executive management team, facilitating chain growth from 3 to 27 stores.•Coordinate and implement all IT components of new restaurant openings worlwide.•Manage support of 45 mobile laptop users, 45 corporate desktops users, 30 Blackberry users and 75 restaurant desktop users.

•Managed POS Help Desk, MIS Operations, and Data Entry Departments with a budget of $865,000 plus payroll of approximately $199,120 for 1998. Help Desk included 4 reps proactively supporting and servicing 412 retail locations throughout the U.S. and Puerto Rico with an average of 3 registers per store. •Managed 6 Data Entry clerks processing purchase orders and promotional customer discount cards. •Controlled budgetary costs of the POS parts and related freight costs.•Responsible for 100% up-time of company-wide registers and 100% pollability of all registers. •Implemented new roll-outs of POS hardware and software. •Maintained contracts and billing for POS Maintenance provider. •Assisted end users with mainframe, network, software, and hardware problems if Network Administrator not available.

•Managed 3 computer operators and system administrator.•Solved POS problems encountered by Accounting, Customer Service, and Manufacturing departments. •Printed and released job tickets to Manufacturing in a timely manner to ensure prompt delivery of product to stores. •Provided technical support for corporate office, retail stores, outside sales reps, and manufacturing.•Developed and maintained monthly data backup schedule for PC’s at corporate office. Maintain receivables for POS equipment repairs.

8-1-89 to 6-22-94 3 DAY BLINDS, INC., 2220 E.Cerritos Ave, CA2-1-93 Customer Service Supervisor•Supervised 12 CSR’s, 2 Receptionists, and 2 Expeditors.•Supported customers, managers, and outside sales reps, from 153 retail stores located throughout 7 states in the North and South West. 12-14-90 Customer Service/Data Entry Supervisor (MIS Department)•Supervised 19 Data Entry clerks covering three shifts, manually processing all invoices from 137 retail locations while POS was being designed.3-8-90 Lead Customer Service Rep8-1-89 Customer Service Rep

•Supervised 6 Data Entry clerks, 3 Administrative clerks, and 18 CSR’s. Responsible for answering between 2,000 and 3,000 calls per week from a Dealer Base consisting of Home Depot, Wells Interiors, J.C Penney, Sears, Montgomery Ward, and various design outlets throughout the U.S. •Optimized CSR schedules and call duration with assistance of call tracking reports from ACD system.

Computer Science

Business Administration And Management, General