I am an experienced team player providing analysis, planning, service, support, training, and promotion for the use of information technology; extensive analytical and communication skills to support both process and product; strong technical and critical training and experience to provide a thorough understanding of a wide range of technologies; extensive experience educating and responding to all levels of management as well as managing personnel, planning and budgets.I have enjoyed the challenges of understanding complex systems, and I have had significant experience and success implementing technologies. I enjoy learning about new technologies and helping others understand these technologies so they can accomplish their goals. I have successfully engaged in the most difficult of academic pursuits, and I have used the research, development and communication skills that I have and have developed to serve me well in understanding and implementing information technologies. Throughout my career I have enjoyed working interactively with creative and intelligent people. I develop excellent rapport with all parts of the community and provide strong technical sophistication and support. As a manager, I have continually worked with and through others, and I have helped others get work done through me. I am thoroughly familiar with and regularly use team processing skills and apply adult learning and motivation concepts.I have been the manager responsible for user services, the help desk, and desktop workstation support at multiple organizations. I have directed staff, students, and consultants. I have developed and used service request systems, and I am interested in developing better targeted, on-line, multimedia support systems.Specialties: Personal and technical skills for the design and integration of information technologies. Listening, research, evaluation, and presentation skills. Development of alternatives. In-depth knowledge of productivity and communication software. Hands-on and supervisory system administration. Use of statistics for system monitoring and planning. Identification, analysis, and documentation of risk for continuity and recovery. Working with varied audiences while driving and managing change.