Role listed
Bill
AeroLeads people directory · profile
Michael Prall Email & Phone Number
Senior Manager - Self Service and Digital Support
at
BILL
1 work email found
@bill.com
5 phones found area 919, 973, 678, and 800
LinkedIn matched
✓ Verified August 2026
4 data sources
Profile completeness 100%
Current company
Role
Senior Manager - Self Service and Digital Support
Location
Atlanta Metropolitan Area, United States
Who is Michael Prall? Overview
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Quick answer
Michael Prall is listed as Senior Manager - Self Service and Digital Support at BILL, based in Atlanta Metropolitan Area, United States. AeroLeads shows a work email signal at bill.com, phone signal with area code 919, 973, 678, 800, and a matched LinkedIn profile for Michael Prall.
Michael Prall previously worked as Senior Manager - Self Service and Digital Support at Bill.Com and Senior Digital CX Strategist at Workday. Michael Prall holds Bachelor Of Arts, Communications With An Emphasis In Advertising from Lee University.
Company email context
Email format at BILL
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{first_initial}{last}@bill.com
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AeroLeads found 1 current-domain work email signal for Michael Prall. Compare company email patterns before reaching out.
Profile bio
About Michael Prall
With over 10 years of experience in leading and transforming customer experience (CX) and self service, I am a Senior Manager at Bill.com, a leading provider of cloud-based software that simplifies, digitizes, and automates complex back-office financial operations for small and midsize businesses. As a Prosci Certified Change Practitioner, I leverage my skills in team building, communication, organization, and creative problem solving to connect the organizational dots and deliver excellent experiences for both internal and external stakeholders. I am passionate about innovating and optimizing the self service and digital support channels, enhancing customer satisfaction and retention, and driving business growth and efficiency.
Listed skills include Leadership, Sales, Marketing, Management, and 14 others.
Current workplace
Michael Prall's current company
Company context helps verify the profile and gives searchers a useful next step.
11 roles
Michael Prall work experience
A career timeline built from the work history available for this profile.
Senior Manager - Self Service And Digital Support
Senior Digital Cx Strategist
Apr 2021 - Apr 2022
Aug 2020 - Apr 2021
Manager, Service Transformation
- Owned the vision and strategy for the evolution of CX-based service model and digital experience to align support and content to customer job responsibilities- Effectively communicated strategic vision to executive leadership- Developed a deep understanding of communicating customer needs to internal stakeholders while balancing business outcomes- Managed a team of high performing Business Analysts supporting organizational change initiatives
Apr 2019 - Aug 2020
Strategy Leader, Services Digital Experience
- Managed concept-to-launch of the Community Success Portal, leading a team of project managers and business analysts to enable a simplified user experience and expanded functionality- Received TSIA Star Award and Stevie Award for over 100% increase in customer satisfaction and customer effort while achieving business goals of operational efficiency through case deflection- Conducted CX and UX focus groups and industry research to prioritize current needs and future trends while maintaining an accurate and achievable roadmap- Built effective organizational partnerships while leading multiple congruent project teams- Facilitated services-wide governance to standardize technology and experience
Nov 2016 - Apr 2019
Strategy Leader, Knowledge Centered Services
- Developed and successfully rolled out KCS strategy across multiple departments- Lead a team to implement Salesforce Knowledge and Coveo AI search to support long term strategy, resulting in company wide content and search standardization- Oversaw processes and daily operations of the Knowledgebase and Self Service- Coached executive leadership and team members on best practices in Customer Success organizations
Jun 2013 - Nov 2016
Account Manager
- Developed strong sense of the business needs of SaaS customers- Honed troubleshooting techniques and customer-centric mindset
May 2011 - May 2013
Branch Advisor
Aug 2010 - May 2011
Manager
Sep 2009 - Aug 2010
Freelance
Watson Advertising
Jan 2009 - Oct 2009
2 education records
Michael Prall education
Bachelor Of Arts, Communications With An Emphasis In Advertising
Lee University
Bachelor Of Arts (Ba), Business Administration
Lee University
FAQ
Frequently asked questions about Michael Prall
Quick answers generated from the profile data available on this page.
What company does Michael Prall work for?
Michael Prall works for BILL.
What is Michael Prall's role at BILL?
Michael Prall is listed as Senior Manager - Self Service and Digital Support at BILL.
What is Michael Prall's email address?
AeroLeads has found 1 work email signal at @bill.com for Michael Prall at BILL.
What is Michael Prall's phone number?
AeroLeads has found 5 phone signal(s) with area code 919, 973, 678, 800 for Michael Prall at BILL.
Where is Michael Prall based?
Michael Prall is based in Atlanta Metropolitan Area, United States while working with BILL.
What companies has Michael Prall worked for?
Michael Prall has worked for Bill, Bill.Com, Workday, Ukg (Ultimate Kronos Group), and Ultimate Software.
How can I contact Michael Prall?
You can use AeroLeads to view verified contact signals for Michael Prall at BILL, including work email, phone, and LinkedIn data when available.
What schools did Michael Prall attend?
Michael Prall holds Bachelor Of Arts, Communications With An Emphasis In Advertising from Lee University.
What skills is Michael Prall known for?
Michael Prall is listed with skills including Leadership, Sales, Marketing, Management, Customer Service, Payroll, Human Resources, and Project Management.
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