· Resolved user trouble tickets, and provided the necessary information to the network administrator, system administrator, for escalated issues; provided technical support to customers utilizing client-level hardware and software.· Utilized Microsoft Teams for effective collaboration and communication, including managing channels, organizing meetings, and integrating with other Microsoft 365 tools. Facilitated team coordination and project management through Teams’ features and… Show more · Resolved user trouble tickets, and provided the necessary information to the network administrator, system administrator, for escalated issues; provided technical support to customers utilizing client-level hardware and software.· Utilized Microsoft Teams for effective collaboration and communication, including managing channels, organizing meetings, and integrating with other Microsoft 365 tools. Facilitated team coordination and project management through Teams’ features and functionalities.· Answered questions regarding procedures, policies, directives; allocated major problems or issues to supervisory staff.· Coordinated and instructed brigade level communications courses to certify teams deploying to multiple locations across the South America region.· Collaborated with military counterparts to enhance their proficiency in operating and maintaining communication systems specific to their units, fostering mutual knowledge-sharing and skill development.· Installed and configured essential software applications and drivers on computers, enhancing functionality and security to meet organizational requirements and standards.· Orchestrated the imaging of over 100 computers for the battalion, ensuring uniformity in software configurations and expediting deployment timelines to support mission readiness. Show less

· Conducted comprehensive quality assurance inspections for server rooms, ensuring adherence to industry standards and operational efficiency in 14 separate server rooms.

· Responsible for equipment valued at more than 2 million dollars with zero losses in equipment over a 3-year period.· Conducted 50 missions supporting other units for interoperability through an on the move IT networking system.· In charge of a team of 5 Soldiers achieving the fastest setup time for an on the move network system among 20 different teams.· Managed and implemented sanitation protocols for field operations, ensuring compliance with health and safety standards in… Show more · Responsible for equipment valued at more than 2 million dollars with zero losses in equipment over a 3-year period.· Conducted 50 missions supporting other units for interoperability through an on the move IT networking system.· In charge of a team of 5 Soldiers achieving the fastest setup time for an on the move network system among 20 different teams.· Managed and implemented sanitation protocols for field operations, ensuring compliance with health and safety standards in diverse and challenging environments while continuously ensuring the network for the supporting units remained online.· Regularly performed inspections of sanitation facilities and water sources to detect and address potential health hazards, leading to a significant reduction in illness rates among personnel.· Provided training and guidance to team members on best practices for field sanitation, including waste management, water purification, and personal hygiene.· Created and enforced sanitation policies and procedures, adapting them to meet the needs of various mission requirements and field conditions.· Improved sanitation practices which led to a 30% decrease in preventable health issues within supporting units.· Streamlined sanitation procedures, resulting in a 20% reduction in resource consumption and operational costs.· Successfully coordinated sanitation efforts during high-stress missions, maintaining compliance with health regulations under pressure. Show less

· Contributed to the commanding general's communications team, facilitating strategic communication efforts, and ensuring seamless dissemination of critical information.· Collaborated closely with senior leadership to develop and implement communication strategies aligned with organizational objectives.· Managed sensitive communication projects with discretion and professionalism, handling confidential information with utmost care and adherence to security protocols.· Played a… Show more · Contributed to the commanding general's communications team, facilitating strategic communication efforts, and ensuring seamless dissemination of critical information.· Collaborated closely with senior leadership to develop and implement communication strategies aligned with organizational objectives.· Managed sensitive communication projects with discretion and professionalism, handling confidential information with utmost care and adherence to security protocols.· Played a pivotal role in enhancing organizational visibility and promoting cohesive messaging across internal and external channels.· Supported crisis communication efforts by providing timely and accurate updates to stakeholders and coordinating communication responses as needed.· Maintained documentation and records related to communication activities, ensuring compliance with organizational policies and procedures.· Participated in joint exercises and training events to validate communication capabilities and interoperability with other units and allied forces.· Directed the operation, maintenance, and security of command post communication systems, ensuring continuous connectivity for mission-critical operations.· Supervised a team of communication specialists in the setup, configuration, and troubleshooting of tactical communication equipment, including radios, satellite systems, and network infrastructure.· Led multiple teams in the successful upgrade of over 200 switches across an army base, ensuring uninterrupted network operations and minimizing downtime to critical systems. Show less