Michael Proulx, Shrm-Cp Email & Phone Number

Michigan

Recruitment and SelectionDetermining hiring needs/forecasting for quality external candidates while implementing a 12 month marketing plan.Interviewing applicants using behavioral interviewing techniques.Hiring for all external positions, including part-time, full-time and temporary/seasonal positions.Markets and sells all three brands to candidates and referral sources.Developing and building upon external partnerships to increase qualified hires and selling our brands and our needs to our referral sources to increase the applicant pool.Develops internal recruiting strategy to increase employee referrals.Evaluates and implements recruiting strategies with internal and external referral sources including: colleges/universities, job fairs, print advertising, internet recruiting, employee referrals, social media, and sources as necessary.Conducts an internet recruiting process which includes maintaining resume searches and aggressively contacts qualified candidates.Manages group/regional internship program.Screens phone calls from applicants.Schedules and conducts interviews.Conducts background checks on applicants including but not limited to criminal checks, past employment, educational background and driving record of applicants.Manages the Interview Process and evaluates the regional hiring process to insure we are hiring the most qualified candidates. Cooperates with all groups to recruit on a global basis.

Grand Rapids, Michigan

Management of Customer Service and OperationsManage overall branch operations and supervise the management teamDevelop overall branch business and operational strategyOversee the development and maintenance of the Branch operational planManage the efforts of Branch employees in providing a high level of customer serviceEvaluate customer service performance of Branch employeesProactively seek process improvement to ensure high quality customer serviceEnsure the branch complies with company/group policies, procedures, rules and regulations and all applicable lawsHuman Resource ManagementSupervise and coordinate the efforts of the Branch management teamEstablish overall training and development strategy for Branch employeesSupervise, mentor, train, coach, evaluate and develop staffConduct and/or participate in the recruitment, interviewing and hiring of branch employeesPrepare effective and timely employee reviews and oversee the review processEvaluate, document and confer with management team regarding employee performanceSales and Marketing/Financial PerformanceDevelop overall sales and marketing strategy for the BranchPlan for future growth of BranchAssess and analyze competitive environment and provide appropriate reports and recommendationsDevelop, plan and actively participate in Branch sales and marketing efforts to increase and improve businessTrain, motivate and coach employees to increase branch sales by understanding, communicating, and using the 4-step sales process to promote and sell optional protection products, vehicle features and benefits, fuel options and additional equipmentCall on existing and potential customers to develop businessAccompany other employees on marketing visits for training purposesSupervise and train other employees regarding branch receivablesReview and analyze reports, financial statements and billing

Bachelor Of Science (B.S.), Criminal Justice/Police Science

Bachelor Of Science (Bs)