Michael Province

Michael Province Email and Phone Number

Assistant Site Director @ OneTouch Direct
Florida, United States
Michael Province's Location
Greater Tampa Bay Area, United States, United States
Michael Province's Contact Details
About Michael Province

Experienced BPO leader with 20 years of experience in operations management, global learning strategy, solution design, account management, and sales. Well versed in successful BPO leadership working for large and small BPOs, clients ranging from industry leaders to startups. Leading and partnering with teams to create effective solutions to exceed expectations and deliver and meaningful results.

Michael Province's Current Company Details
OneTouch Direct

Onetouch Direct

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Assistant Site Director
Florida, United States
Michael Province Work Experience Details
  • Onetouch Direct
    Assistant Site Director
    Onetouch Direct
    Florida, United States
    View
  • Alorica
    Learning Program Director
    Alorica Apr 2022 - Present
    Irvine, Ca, Us
    View
  • Epiq
    Sr Contact Center Manager
    Epiq Aug 2020 - Apr 2022
    New York, New York, Us
    View
  • Sitel
    Director Of Account Management
    Sitel Jan 2019 - Feb 2020
    Miami, Fl, Us
    Responsible for leading multiple global financial services accounts. Responsible for financial success, strategic relationships, and cross functional performance of accounts across North America, Latin America, Philippines, and Europe. Primary focus includes managing the relationships with our client and internal partners, ensuring globally service delivery, and delivery of year over year growth.
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  • The Results Companies
    Director Of Training - Global Accounts
    The Results Companies Apr 2017 - Jan 2019
    Fort Lauderdale, Fl, Us
    Supporting our global clients - we support highly effective and consistent global delivery of new hire training, the continuous improvement of call center operations through training, and adding value to our clients through various methods that enhance revenue based and customer based metrics.
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  • Convergys
    Director Of Learning Services - Global Analytics And Solutions
    Convergys Mar 2014 - Feb 2017
    Primarily focuses on Trainer performance analytics and Speed to GreenProvides analytics on client training performance and financial performance to identify key opportunities using six sigma methodologies
  • Stream Global Services
    Director Of Learning Services
    Stream Global Services Jan 2012 - Mar 2014
    Eagan, Mn, Us
    View
  • Stream Global Services
    Regional Training Manager
    Stream Global Services Jul 2011 - Feb 2012
    Eagan, Mn, Us
    Responsible for the Site Training teams across North America. Key responsibilities include:Managing the delivery of training across the regionManaging training budget (labor cost/resource allocation/training delivery cost/revenue)Development and execution of performance improvement programs
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  • Stream Global Services
    Site Training Manager
    Stream Global Services Sep 2010 - Jul 2011
    Eagan, Mn, Us
    View
  • Stream Global Services
    Service Delivery Manager
    Stream Global Services Sep 2005 - Sep 2010
    Eagan, Mn, Us
    Lead and direct team managers of customer service/technical support agents. Provide guidance and motivation to help them motivate and coach their teams in order to meet customer satisfaction/handle rate/and resolution targetsResponsibilities: Oversee the day to day management of call center operations in a variety of departments over time (technical support/retention/billing). Work with support teams and site leadership to develop monthly and quarterly business plans to help meet and exceed financial/performance metrics. Responsible for the design and implementation of projects/programs to improve all aspects of call center business.Hire, coach and develop team managers to exceed company and client objectives. Work directly with clients on routine basis in order to ensure organization is aligned to client needs and expectations.
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  • Stream Global Services
    Team Manager
    Stream Global Services Jan 2004 - Sep 2005
    Eagan, Mn, Us
    Manage a team of 20 - 30 call center phone agents to meet key performance indicators. I have managed teams in a variety of call center environments including sales, technical support, retention, and member escalations.
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Michael Province Skills

Call Centers Training Team Management Call Center Outsourcing Bpo Performance Management Management Vendor Management Operations Management Leadership Process Improvement Customer Experience Workforce Management Service Delivery Team Leadership Customer Satisfaction Contact Centers Business Process Improvement Customer Service Training Delivery Leadership Development Team Building People Development Change Management Six Sigma Quality Assurance

Michael Province Education Details

  • Tampa Techincal Institute
    Tampa Techincal Institute
    Graphic Design

Frequently Asked Questions about Michael Province

What company does Michael Province work for?

Michael Province works for Onetouch Direct

What is Michael Province's role at the current company?

Michael Province's current role is Assistant Site Director.

What is Michael Province's email address?

Michael Province's email address is mi****@****bal.com

What is Michael Province's direct phone number?

Michael Province's direct phone number is +181386*****

What schools did Michael Province attend?

Michael Province attended Tampa Techincal Institute.

What skills is Michael Province known for?

Michael Province has skills like Call Centers, Training, Team Management, Call Center, Outsourcing, Bpo, Performance Management, Management, Vendor Management, Operations Management, Leadership, Process Improvement.

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