Michael Thielmann Email & Phone Number

Toronto, Ontario, Canada

Managing and coaching a team of 7 front-line workers has been one of the most rewarding, and professionally developing, roles I have ever taken on. Witnessing my team work with undeserved/at-risk/vulnerable youth/adults and newcomers to Canada is a true example of what succeeding together means. We deliver an employment program that strategizes job readiness growth and development utilizing internal and external partnerships that adapt to the evolving post-pandemic labour market, and address the mental/emotional/physical wellness of clients. Within our organization, we collaborate closely to design and deliver employer specific training, job placements, and job coaching for our clients to achieve and maintain permanent employment. Through a 4-stage process(outreach/intake assessment, employment readiness training, job placement/matching, job coaching), we customize a goal plans that accommodate our annual 400 client target. The technical areas I oversee are the quality and accuracy of case management notes and data collection, program and participant expenditures, tracking of client progress (monthly/quarterly/annual), and constant assessment, and amendments when needed, of our program delivery model to ensure we are meeting our funder and organizational agreements.I am so grateful to be part of a team that has such big hearts for supporting people facing crisis and hardships. The inspiration each staff member exudes, both on my team and others in the organization, is crucial as we still rebuild and evolve post-pandemic.

Toronto, Ontario, Canada

Being part of a team that developed, managed and maintained our Salesforce Nonprofit Success Pack CRM database system opened up the world of what data looks like within human behaviour change. Being able to translate qualitative information to quantitative data from user-end to data reports was not only fascinating to me, but also recognized the importance to ensure our programming is efficient and effective. I worked closely with senior leadership, department directors, and program managers to process and data map their programs to assess data integrity, identify database improvements, and assess the effectiveness of the data inputted.I developed reports to show the efficacy of the data in efforts to improve program processes, procedures, and data collection, and also to provide funders and donors a more concise description of how our services contribute toward the efforts to end chronic poverty. One of the most enjoyable parts of the job was providing technical support to staff by; modifying and updating objects of the database system that aligns with their program evolvement, database navigational and data entry training, identifying inconsistencies and "waste", and working together to develop solutions. This position was so important for my advancement in my career since "data" has such a high value in the way we understand how our investments of time, resources, and money can provide the best results.

Toronto, Canada Area

Being selected to develop a new employment program was one of the biggest, and greatest, challenges I have faced in my life. Managing a $300,000 budget to operate and deliver an employment program had me utilize ever single work experience I've gained since my first job at 14 years old cutting grass! I developed, coordinated and maintained a five component employment readiness program for youth (ages 15-29) that consists of; Client Service Planning and Coordination, Resource and Information, Job Search, Job Matching/Placement, and Job Coaching for Employment Retention Carrying out 9 cohorts a year, I delivered employment readiness training addressed the following six areas of development : Career Development/Exploration, Employment, Fundamental Job Readiness Skills, Job Attainment, Job Maintenance/Career Advancement Skills, and Personal Management Skills.I built working partnerships with key employers like Starbucks, Paragon Security, Elite Concierge, Fresh Restaurant, and Chelsea Hotel to create supportive job placements for permanent employment.With many of our participants, it was important to ensure employment stability by integrating wrap-around care supports for some, or all, of the following: mental/dental/medical health, housing, legal/immigration, continued education, community engagement.The utilization of Google Suite, ETO and CaMS database systems to track, analyze and monitor participant's expenditures, and participant progress was instrumental for reporting to our funder and organization. Taking on this role was a deep dive into the industry of social services, and I value ever minute of it. Even the stressful and challenging times. I believe the real-life experience was the best educator for me to understanding of what being a "bridge-builder" between supports/service and people really means.

St. Paul, Mn

• Analyzed consumer credit applications, credit bureau reports, and financial statements to determine instalment credit worthiness (authority level of $60,000) for marine, powersports, and outdoor power equipment products, and ensure adherence to the Company’s policies and procedures, and Federal and State regulated lending guidelines• Analyzed consumer credit applications, credit bureau reports, and financial statements to determine revolving credit worthiness (authority level of $35,000) for outdoor power equipment products, and ensure adherence to the Company’s policies and procedures, and Federal and State regulated lending guidelines• Strengthened dealer partnerships by ensuring current promotion awareness, education of Business Center (online dealer portal) features and navigation, and proactively follow-up on application decisions and loan contract processes• Perform side-by-side informational sessions with vendor reps, and new and existing employees from different divisions, to familiarize them with underwriting techniques and processes • Chosen by management to train a team of five employees hired as the new Universal Underwriting team. Training consisted of system navigation, credit and risk analytics, and proper soft-skill techniques for phone etiquette and relationship development • Assisted the Sales team with the enrolment process of over 5000 dealers in a new consumer financing relationship with Briggs and Stratton, and Ariens/Gravely • Troubleshot technical issues with Business Center profiles, system compatibility, merchant/dealer number generation, and collateral-promotion alignment

Greater Minneapolis-St. Paul Area

• Assessed, developed, and delivered a Family Service Training program that focused on compliance, consistency, and clarity for the child placement processes within the district• Partnered with the Director of Enrolment Programs and Coordinator of Student Placement to identify specific areas of growth among three distinct roles (School Nurse, Office Specialist, and Enrolment Generalists)• Partnered with the Policy Coordinator to educate employees on the guidelines, procedures and public access allowances associated to being in a public work sector• Partnered with the Supervisor of Security to create safety procedures for dangerous and hostile situations, and designed a timeline and point-person for implementation• Contracted to administer ongoing training for future needs in business relationship development.

Anoka, Mn

• Created partnerships with diverse customer and industry demographics to properly assess consumer needs in fashion, performance, and price • Developed and maintained strong vendor relationships to maximize volume discount structures and profits by creating realistic sell-thru predictions, credit and term agreements, and effective engagement in Buying Group programs• Executed monthly analysis of inventory and budget volumes to determine appropriate marketing and promotional events that focus on specific products for the given buying season• Attended bi-annual trade shows to view new product for the following season, place preseason orders with a $500,000 budget, and contribute feedback about buying, fashion, and performance trends for our region and customer demographic• Partnered with the Make-A-Wish® Foundation (Minnesota), Ronix Wakeboards, and 10K Wakes to fulfill a wish of a new wakeboard package and wakeboard lessons

Edina, Mn

• Assisted launching a new division of high risk auto loan lending in the Minnesota region by establishing new relationships with large and small volume dealers• Reviewed auto loan applications, credit bureau reports, and financial statements to render appropriate credit decision based on the Company's credit policies, and in compliance with all Federal and State regulations • Structured approvals to minimize the risk of default by evaluating ability to pay factors like income, job and home stability, and co-applicant worthiness• Ensured priority status on applications submitted by premier dealers by placing emphasis on response time, quantity of applications processed, and quality of applications approved

St. Paul, Mn

•Evaluated credit applications, credit bureau reports, and personal financial documents to determine credit worthiness for loans up to $60,000 while adhering to the Company’s policies and procedures, and Federal and State regulated lending guidelines•Assisted in the creation of CI CEDA, a new online credit decision system by conducting problem and solution analysis, crafting GAP analysis, and the development of screen formats•Analyzed the application processing timeline, and identified several areas to streamline processes, reduce duplicate steps, and improve clarity and communication. This contributed to a 6-day reduction in the overall processing time from application to funding •Created and delivered the first soft-skills training class that covered paralinguistic elements and vocal expressions.Certifications and Awards•Lean Six Sigma White Belt certified •Americas Award Winner

Minneapolis, Mn

Associate Trainer - Operations (July 2002 – June 2004)Credit and Refunds Authorizations (CRA) Specialist (Feb. 2001 – July 2002)Refund Support Group/CRA Representative (June. 2000 – Feb. 2001) •Collaborated with directors, managers, team leads, lawyers, and the Training Representatives to analyze department needs and design training curriculum•Implemented classroom style training to new, current, and seasonal employees with various learning styles, experiences, and skills•Monitored and provided feedback of training programs to ensure ongoing cost effectiveness and team efficiency•Actively maintained a working knowledge of Target Corporation’s credit policies, state, and federal regulations governing credit.•Handled escalated calls from store team members and guests regarding Refund Authorization, Gift Registry, Document Authorization, and Check Authorization•Volunteered for the Refund Support Group pilot in December of 2000 to assist and document guest’s store policy complaints and compliments

Master'S Degree, Human Development, Family Studies, And Related Services, 3.97

Completed May 20, 2014.

Bachelor Of Science - Bs, Christian Counseling, 3.7

Completed and graduated May 18, 2012

Associate'S Degree, Business, Management, Marketing, And Related Support Services, 3.2