Michael Thielmann Email & Phone Number

Toronto, Ontario, Canada

Managing and coaching a team of 7 front-line workers has been one of the most rewarding, and professionally developing, roles I have ever taken on. Witnessing my team work with undeserved/at-risk/vulnerable youth/adults and newcomers to Canada is a true example of what succeeding together means. We deliver an employment program that strategizes job.

Toronto, Ontario, Canada

Being part of a team that developed, managed and maintained our Salesforce Nonprofit Success Pack CRM database system opened up the world of what data looks like within human behaviour change. Being able to translate qualitative information to quantitative data from user-end to data reports was not only fascinating to me, but also recognized the importance.

Toronto, Canada Area

Being selected to develop a new employment program was one of the biggest, and greatest, challenges I have faced in my life. Managing a $300,000 budget to operate and deliver an employment program had me utilize ever single work experience I've gained since my first job at 14 years old cutting grass! I developed, coordinated and maintained a five component.

St. Paul, MN

• Analyzed consumer credit applications, credit bureau reports, and financial statements to determine instalment credit worthiness (authority level of $60,000) for marine, powersports, and outdoor power equipment.
• Analyzed consumer credit applications, credit bureau reports, and financial statements to determine revolving credit worthiness (authority level of $35,000) for outdoor power equipment products, and ensure adherence to.
• Strengthened dealer partnerships by ensuring current promotion awareness, education of Business Center (online dealer portal) features and navigation, and proactively follow-up on application decisions and loan.
• Perform side-by-side informational sessions with vendor reps, and new and existing employees from different divisions, to familiarize them with underwriting techniques and processes
• Chosen by management to train a team of five employees hired as the new Universal Underwriting team. Training consisted of system navigation, credit and risk analytics, and proper soft-skill techniques for phone.
• Assisted the Sales team with the enrolment process of over 5000 dealers in a new consumer financing relationship with Briggs and Stratton, and Ariens/Gravely

Greater Minneapolis-St. Paul Area

• Assessed, developed, and delivered a Family Service Training program that focused on compliance, consistency, and clarity for the child placement processes within the district
• Partnered with the Director of Enrolment Programs and Coordinator of Student Placement to identify specific areas of growth among three distinct roles (School Nurse, Office Specialist, and Enrolment Generalists)
• Partnered with the Policy Coordinator to educate employees on the guidelines, procedures and public access allowances associated to being in a public work sector
• Partnered with the Supervisor of Security to create safety procedures for dangerous and hostile situations, and designed a timeline and point-person for implementation
• Contracted to administer ongoing training for future needs in business relationship development.

Anoka, MN

• Created partnerships with diverse customer and industry demographics to properly assess consumer needs in fashion, performance, and price
• Developed and maintained strong vendor relationships to maximize volume discount structures and profits by creating realistic sell-thru predictions, credit and term agreements, and effective engagement in Buying Group.
• Executed monthly analysis of inventory and budget volumes to determine appropriate marketing and promotional events that focus on specific products for the given buying season
• Attended bi-annual trade shows to view new product for the following season, place preseason orders with a $500,000 budget, and contribute feedback about buying, fashion, and performance trends for our region and.
• Partnered with the Make-A-Wish® Foundation (Minnesota), Ronix Wakeboards, and 10K Wakes to fulfill a wish of a new wakeboard package and wakeboard lessons

Edina, MN

• Assisted launching a new division of high risk auto loan lending in the Minnesota region by establishing new relationships with large and small volume dealers
• Reviewed auto loan applications, credit bureau reports, and financial statements to render appropriate credit decision based on the Company's credit policies, and in compliance with all Federal and State regulations
• Structured approvals to minimize the risk of default by evaluating ability to pay factors like income, job and home stability, and co-applicant worthiness
• Ensured priority status on applications submitted by premier dealers by placing emphasis on response time, quantity of applications processed, and quality of applications approved

St. Paul, MN

• Evaluated credit applications, credit bureau reports, and personal financial documents to determine credit worthiness for loans up to $60,000 while adhering to the Company’s policies and procedures, and Federal and.
• Assisted in the creation of CI CEDA, a new online credit decision system by conducting problem and solution analysis, crafting GAP analysis, and the development of screen formats
• Analyzed the application processing timeline, and identified several areas to streamline processes, reduce duplicate steps, and improve clarity and communication. This contributed to a 6-day reduction in the overall.
• Created and delivered the first soft-skills training class that covered paralinguistic elements and vocal expressions.Certifications and Awards
• Lean Six Sigma White Belt certified
• Americas Award Winner

Minneapolis, MN

• Associate Trainer - Operations (July 2002 – June 2004)Credit and Refunds Authorizations (CRA) Specialist (Feb. 2001 – July 2002)Refund Support Group/CRA Representative (June. 2000 – Feb. 2001)
• Collaborated with directors, managers, team leads, lawyers, and the Training Representatives to analyze department needs and design training curriculum
• Implemented classroom style training to new, current, and seasonal employees with various learning styles, experiences, and skills
• Monitored and provided feedback of training programs to ensure ongoing cost effectiveness and team efficiency
• Actively maintained a working knowledge of Target Corporation’s credit policies, state, and federal regulations governing credit.
• Handled escalated calls from store team members and guests regarding Refund Authorization, Gift Registry, Document Authorization, and Check Authorization

Master'S Degree, Human Development, Family Studies, And Related Services, 3.97

Completed May 20, 2014.

Bachelor Of Science - Bs, Christian Counseling, 3.7

Completed and graduated May 18, 2012

Associate'S Degree, Business, Management, Marketing, And Related Support Services, 3.2