Michael Purcell Email & Phone Number

• Provide tier 2 & 3 hardware, software, and satellite equipment troubleshooting assistance to teleport hubs and remote operators utilizing the iDirect Government satellite communications system, primarily an Adaptive.
• Travel to customer sites to perform iDirect system installations, which include installing/configuring Red Hat Enterprise Linux (RHEL) on Dell servers, racking servers and modems, basic configuration of Cisco routers.
• Conduct iDirect Government system upgrades at customer locations. Install server updates locally or remotely, and upgrade remote modems over a satellite link. Most notably, conducted a “double-hop” upgrade requiring.
• Certified instructor for the iDirect Government iOM class, a week long course that contains in depth knowledge of iDirect Government equipment and operation. Conducts iOM classes from the company office or by traveling.
• Manager of the virtual machine lab used by the Technical Assistance Center (TAC) for bug testing and training. Builds and maintains approximately 50+ virtual machines.
• Write Bash scripts to automate tasks. Reduced the time required for customer network audits from three days to a single day by writing a script that will pull information from multiple servers.

• Provides tier 1 & 2 support for the Integrated Broadcast Service (IBS), an Ultra High Frequency (UHF) broadcast and network utilizing Time Division Multiple Access (TDMA) Integrated Waveform (IW), under the Department.
• Operates ENTR, JTT-IBS, JTT-Sr., & AFTRS radios and Tactical Receive System (TRS), IW Planning Tool, and Downlink Monitoring Element (DME) software
• Loads crypto via RASKL device
• Works with IW engineers to identify bugs and limitations of the UHF channels and radios by running repetitive tests using a satellite simulator, and identifies software bugs to report to developers
• Uses historical data to provide analysis of user, uplink site, and network service utilization
• Compiles daily and weekly reports that identify periodic errors and creates a quantitative analysis of bandwidth utilization

• Supervised up to five personnel in the operation of a satellite communications earth terminal facility
• Wrote monthly performance reviews for team members to identify accomplishments and improvements
• Created and instructed training presentations for communications equipment and veterans benefits
• Presented shift summaries to site managers, supervisors, and oncoming teams
• Developed and managed a calendar to plan training and appointments around work hours

• Activated, deactivated, and troubleshot between 20-30 Super High Frequency (SHF) TDMA and FDMA circuits in accordance with the Satellite Access Authorizations (SAA) and Telecommunications Service Orders (TSO)
• Configured EBEM modems, MIDAS patching and multiplexing software, frequency converters, and crypto devices such as the KIV-7, SKL, and KG-250
• Operated the AN/GSC-52, AN/GSC-39, and AN/GSC-78 antennas, and conducted daily, monthly, quarterly, and annual maintenance procedures to ensure stable operation
• Utilized signal generators power meters to perform calibrations and tests on converters and High Powered Amplifiers (HPA)
• Became a subject matter expert and provided next level support on HPA’s to include diagnosing and replacing broken internal components valued at over $200,000, such as high voltage tanks, circuit cards, and Traveling.
• Ran bit error tests on Fireberds and used spectrum analyzers to perform fault isolation and repairs

Cedar Rapids, IA

• Provided clients assistance with account related issues, e.g. check requests, bank wires, stock market updates, and website troubleshooting
• Met one-on-one with current and potential clients to answer questions, promote new products, and open new accounts
• Developed relationships with customers over time and learned to anticipate their needs

Cedar Rapids, IA

• Provided one-on-one tutoring sessions on the topics of accounting and finance
• Assisted traditional students and employees from AEGON and Rockwell Collins

Grimes, IA

• Additional Employment: May 2010 - January 2011
• Performed manager duties
• Managed weekend revenue and made bank deposits
• Handled elevated customer concerns
• Assisted in employee scheduling and supervision
• Provided customer service, cashiered, and cleaned dining and work areas

Master Of Business Administration (M.B.A.), It Management

Bachelor’S Degree, Management & Finance

Activities and Societies: Student Government Association Director of Technology, Investment Club, Emerging Leaders Program, Students in.

Bachelor'S Degree, Space Studies

A unique blend of the study of space science, management, operations, economy, and national security.