Michael Quebedeaux Email & Phone Number

Broadmoor Elementary School

Gulf Coast & Midwest Regions

Gulf Coast Region

Baton Rouge, La

Serve as a member of the Human Resources Department, working collaboratively with corporate management and store-side supervisors to identify training needs, responding with targeted programs delivered across 70+ units. Formulate training policies, procedures, and schedules to optimize resources within the department while maximizing impact in the field. Facilitate learning—through a blended delivery model—including one-on-one and group instruction, on-the-job training, demonstrations, conferences, meetings, workshops, and online training programs. Maintain a solid administrative infrastructure, update personnel records, and produce reports on KPIs such as transfers, promotions, and performance.— NAMED TRAINING MANAGER OF THE YEAR IN 2007 & 2012 —* Transitioned into training, leveraging field management experience to bring insight and vision to the team, working diligently to augment training programs—provided by the Burger King concept—to elevate performance.− Created training programs, from the ground up, to meet the needs of the organization and address GM requirements.* Deployed technology to fuel delivery of training to 82 units in 3 states, implementing Adobe Connect and Adobe Presenter to facilitate online training modules; extended reach and increased the number of store-level touchpoints.− Managed training delivery in a geographically dispersed region including Louisiana, Mississippi, and Arkansas.*Cultivated Centers of Excellence through development and leadership of 18 Certified Training Restaurants, managing training functions through these units, and holding dotted-line accountability for certified trainers.− Maximized field outreach through delivery of online, in-person, and Center of Excellence-based training.

Baton Rouge, La

Provided operational leadership to 6 business units—averaging $1.3M in annual sales each—focusing efforts on coaching and developing unit leaders to maximize efficiencies, control expenses, build teams, and meet performance expectations. Held accountability for budgets, ensuring sales goals were achieved, and analyzing variances to identify continuous improvement opportunities. Supervised 35+ managers, monitored schedules, reviewed performance, and made compensation adjustments.— TWICE RECOGNIZED AS DISTRICT PERFORMANCE LEADER, GULF REGION —* Drove achievement of quarterly performance goals—sales, profitability, and customer satisfaction—resulting in being named District Performance Leader in the Gulf Region on two occasions.− Coached, mentored, and trained general managers to operate restaurants efficiently and effectively.* Initiated, designed, and implemented a satellite-driven orientation program for all new associates, creating a more robust onboarding process, and ensuring team members felt connected at the district and corporate levels.− Cultivated relationships throughout the district, being seen as a key ‘go-to’ resource when support was needed.

Baton Rouge, La

Recruited to join this startup organization and provide seasoned leadership in the development of a solid operating infrastructure, opening the company’s first restaurants in 1999 and 2002. Developed the policies, processes, and procedures to manage controllable expenses, build and retain strong teams, and ensure the delivery of exceptional customer service.— CREATED A MANAGEMENT DEVELOPMENT PROGRAM TO FUEL INTERNAL PROMOTIONS —* Drove average annual growth of 30%—and received promotion to General Manager—demonstrating strengths in hitting targets, assembling and leading teams, facilitating training, and achieving high quality and service standards.− Increased performance scorecard ratings—from 89% to 97%—through a focus on operational excellence.* Managed efficient and cost-effective operations, designing first-time programs to ensure appropriate labor allocation, proactively addressing training needs, and providing field-level leadership for human resources programs.− Improved morale and retention through design of a program providing for defined professional development tracks.

Baton Rouge, La

Leveraged foundational experience in single-unit management to lead new restaurant openings for the company, receiving promotion to training manager in 1995 and actively training newly recruited managers to prepare them for their roles. — RECOGNIZED WITH THE COMPANY’S OPERATIONS EXCELLENCE AWARD FOR OUTSTANDING RESULTS —* Demonstrated strengths in cultivating positive working environments, exhibiting contagious enthusiasm, and motivating and inspiring teams to achieve excellence; recognized for #1-ranked customer satisfaction results in 1998.− Facilitated both management and crew development, focusing on supervisor and associate training.* Pulled from foundational restaurant roles—served as manager between 1990 and 1994 and as a general manager from 1994 to 1995—with strong performance results including a “Superior” rating and #1 ranking in “Brand Delivery.”− Led teams to drive strong business results with sales increasing 36%+ or $1.1M to $1.5M.− Earned top 5 national rankings—out of 300 restaurants—for sales and profit growth.