Michael Quick, Mba Email & Phone Number

Irving, Texas, Us

Columbus, Oh, Us

Columbus, Oh, Us

Stockholm, Se

Stockholm, Se

Directs Accounts Receivable Team of 37, full-time and contract employees while managing all aspects of the accounts receivable process to include Collections, Cash Flow and Risk Management. Responsible for active management of a $4+ billion AR portfolio for multiple business channels to include Major Retailers and Home Builders for a global appliance manufacturer. In my current role as Senior Manager Accounts Receivable I develop, plan, organize, and implement processes and future strategies to improve cash flow and manage the overall health of the company’s open AR. I have minimized outstanding AR balances, lowered DSO and bad debt losses along with addressing and resolving customer issues and concerns.

Managed the order-to-cash process including being responsible for recognizing $650 million in annual revenue in accordance with generally accepted accounting principals (GAAP) during the month-end close process. Supervised 3 direct reports, leading 10-person department in accurately administering 80 individual suppliers offering up to 250 unique drug programs and generating between 400 and 500 invoices monthly. Compiled data from 92 different operating systems (sheer volume due to rapid growth through frequent mergers, acquisitions, and operating system integrations). Aligned internal efforts and met stringent deadlines. Identified trends and determined variance factors. Analyzed past and current key revenue performance indicators for all areas of revenue, cost of goods sold, and capital expenditures. Defined contributing factors and prepared monthly variance and explanation report for CFO and VP of Finance. Worked to reduce DSO ratio and unexpected forecast versus actual performance variances through improved processes.Streamlined processes, improved invoicing accuracy, reduced days-to-payment, and maximized return on investment capital (ROIC) in collaboration with operations, customer service, accounting, information technology, (IT), and financial planning and analysis (FP&A) teams. Supported the accounting department in key accounting control and narratives, and contributed to internal and external audits. Ensured Sarbanes-Oxley (SOX) compliance.

Herzogenaurach, De

Established customer credit limits and put in place policies, procedures, and protocols accomplishing collections of $2.5 billion per year for 4 North American divisions operating in the US, Canada, Mexico, and the Caribbean – major automotive OEM and aftermarket, industrial OEM, and distribution accounts. Managed 7 credit analysts and 3 cash application specialist in collections and account reconciliation – payments, invoices, deductions, and other account activities, including, past due invoices, short payments, damages, allowances, rebates, returns, and pricing adjustments. Provided catalyst for a cultural shift and operational processes.Reduced overdue receivables aged greater than 90 days to less than 3% of total outstanding receivables (from 20%) and bad debt write-offs to less than 1% of annual sales within 1 year. Addressed, resolved, and virtually eliminated 60+-days past due invoices and minimized the impact on bad debt quarterly reserves with improved collection results. Brought standards and revenue protections in line with the Securities and Exchange Commission (SEC) mandates and directives. Reviewed and adjusted 25,000+ lines of credit in focused effort to monitor risk and reduced exposure for publically held organization. Analyzed Dun and Bradstreet and Experian Business Credit reports in determining account holder financial strength and creditworthiness. Performed ongoing analyses ensuring informed decisions.Established Accountants Receivable department KPIs and performance metrics. Implemented standards for days-sales-outstanding (DSO), average-days-to-pay, transaction-turnover-per-cash-applicator, percentage of aging current, and receivables turned over to 3rd party collection agencies. Ensured 1-business-day payment posting and improved overall workflow and account accuracy with clearly defined expectations and goals. Provided financial metrics reporting to CFO of the Americas and corporate leadership, monthly, for each division.

New York, Ny, Us

Recruited to head retail operations and reinvigorate high-volume operations for 5 key business units – Customer Service, Sales Support, Invoicing, Credit, AR, and Retail Logistics. Led 4 direct report managers in supervising 55 employees, carrying out business unit functions. Oversaw financial and customer services for 15,000+ accounts, invoices totaling $300 million- $400 million annually. Forecasted, established, and administered $2.1 million operating budget, monitored profit and loss (P&L), set metrics, and reported on performance – met financial goals. Partnered with logistics teams to meet customer-specified order processing, shipping, and routing requirements. Improved order entry and billing efficiency 250% and accuracy 30% while tripling hourly processing rate in only 18 months. Set budgets, wrote job descriptions, documented processes, and performed key hires for CS and Ops teams. Informed and influenced data-driven business decisions. Developed, analyzed, and interpreted performance metrics, statistical data, and accounting information. Summarized actual versus forecasted operating results in terms of profitability, performance, and fiscal indicators, and implementing ongoing improvements. Saved more than $16 million in only 3 years through effective department oversight and eventual consolidation for acquired CA-based publishing company, Klutz Press. Defined service and collection model; eventually rolled out, company-wide.

Charlotte, North Carolina, Us

Managed a Retail Customer Service team for global $2+ billion print and electronic media distributor with 44,000 retail customers in 120 countries.Key Achievements & Accomplishments: • Provided superior sales support for major retail trade and Internet accounts such as Costco and Best Buy, serving as the liaison between these key clients and the company‘s Operations, Credit, IT, Sales, Marketing and Returns departments to increase customer satisfaction and revenue growth• Created additional revenue flow by promoting ideas that increased new penetration of key accounts through marketing activities• Generated new revenue for Baker & Taylor by finding a way to lower Best Buy’s freight costs for shipping gift cards • Implemented changes that resulted in increasing client satisfaction and sales • Provided direct support in meeting the unique E-commerce and Retail product, service, and purchasing needs of individual customers including Best Buy, BestBuy.com, Barnes and Noble, Costco, and Target.com, with a total annual revenue of $400 million* Acted as project manager to oversee X-12 EDI integrations between Baker & Taylor, E-commerce vendors, and customers such as Best Buy.com and Target.com* Demonstrated competencies in consumer direct fulfillment, supply chain, order fulfillment and E-commerce• Earned an enviable reputation for solving the most challenging problems to ensure timely order filling, accurate order processing, on-time delivery and efficient billing

Managed Customer Service for distributor of background music, servicing 350,000 businesses and retail stores.Key Achievements & Accomplishments: • Promoted from Customer Service Representative based on superior performance and leadership• Provided accurate, timely, and professionally written statistical and verbal reports to management for historical, current status, and forecasting purposes• Trained and provided coaching to team members; and worked one-on-one with all the Account Specialists to ensure consistent and quality customer service

Washington, Dc, Us

QM3 on board USS Florida SSBN 728 and USS Georgia SSBN 729 nuclear submarines.

Bachelor Of Science (B.Sc.), Business Administration

Master Of Business Administration (M.B.A.), International Business