Michael Ra Email & Phone Number

Austin, Tx, Us

Product Support Engineer II – North America Commercial Service· Responsible for North America ; Commercial based customers - Provide technical support, general operation/maintenance, and field service visit • CO2, Q-switched, and Femtosecond lasers - Order fulfillment on parts orders, laser repairs, and laser replacements · Analyze and manage CO2 customer service events : Reach out to potential unhappy CO2 customers to mitigate/prevent customer escalations· Instructor for CO2 lasers – Train external customer and employees on installation, operation, service, and troubleshooting· Engaged with our internal department: Product Line Managers, Engineering, Planners, Sales, Order Admin, Manufacturing, and Shipping· Cross-Regional Support : Establish communication with the customers to understand their install base (outside of US) in order to understand potential limitations and develop support plans to provide seamless support

Santa Clara, Ca, Us

Product Marketing Engineer (PME) – ERS division (Equipment Renewal / Refurbished Systems)· Responsible regions : North America, Europe, Japan, China, Taiwan, South Korea, and Singapore· Managed all PVD / CVD – 200mm & 150mm: Refurbished, NSOs (Non Standard Orders), and Services/Restoration Systems · Managed CaRM’s (Configuration Accuracy Review Meetings) between the Business Managers, Regional Accounts (Sales), Configuration Engineers, and Project Managers to ensure that deliverables were correct and on time - System Configuration Management: FY ’07 – 125 projects (tools) FY ’08 – 90 projects (tools) - Tool Ship Date (on time delivery): FY ’07 - 97% FY ’08 - 98% - Cost : Verified that GMA and Quotes were in alignment with the system configuration - Managed and mediated information that impacted customer delivery date due to the result of customer change requests, engineering changes, and vendor issues. - I was the key PoC (Point of Contact) for Japan because a regional BM has not been established to address questions and issues.· Reduced the amount of NC’s (Non-Conformance) related to system configurations by creation and sustainment of a NC cheat sheet - Participated in weekly NC meetings with Quality, Engineering, and Manufacturing· Participated in 8D (Eight Disciplines – For problem solving process) meetings in order to find and reduce process gaps· Attended War Room Meeting which entailed a in depth discussion of business opportunities and risk management· Trained a new team member that came from a PM role

Milpitas, California, Us

Associate Test Engineer - Wafer Inspection Division (WIN):· Collaborated with the Projects Manager to delivery correct and functional products· Responsible for performing the set-up, calibration, testing, and troubleshooting the inspection tools - Troubleshooting of electrical, mechanical, and opto-mechanical assemblies at both the component and system level· Trained less experienced / new team members