Michael Ramas Email & Phone Number

Davao, Davao Region, Philippines

Content Moderation Sr Quality Evaluator- Client Meeting- Calibration with policy and training- Coaching- Innovation Ideas- Audit

Davao Region, Philippines

Focus Area: Primarily responsible for examining policies to evaluate their efficiencies. • Responsible for creating and implementing policies• Review, evaluate and propose suggestions to improve the effects of policies• Huddle alignment session and Side by side coaching

Davao, Davao Region, Philippines

Focus Area: Primarily responsible for providing floor support, Coaching and Feedbacks.• Supervise team in the absence of the Team Captain.• Assists in driving metrics of the team.• Side by side learning session

Davao, Davao Region, Philippines

Focus Area: Primarily responsible for the safeness of Delta and Crew • Assists staging manager• Donning and Doffing of RAT Crew and driver• Checking of ambulance conditions and Oxygen tanks

Singapore, Singapore

Focus Area: Primarily responsible for the safeness of Delta and Crew • Assists staging manager• Donning and Doffing of RAT Crew and driver• Checking of ambulance conditions and Oxygen tanks

Singapore, Singapore

Focus Area: Primarily responsible for computer maintenance and configuration, on-site and off-site support services• Upgrading PI2016.1• Troubleshooting PI2016• Install and Configure PI Manual Logger – Pulau Bukom / Jurong Island

Davao, Davao Region, Philippines

Focus Area: Primarily responsible for providing excellent customer service, computer maintenance and configuration.• Troubleshoots different kinds of computer programs, hardware and software.• Install/uninstall software for upgrading of computer for the end-users.• Assists customers when they have questions using computer software• Keep accurate records of logs and inventories of the shop.• Time customers of the number of minutes or hours they will use the computer or internet.

Singapore, Singapore

Focus Area: Primarily responsible for providing customer support for all on-site and off-site support services.• Resolving technical issues within SLA.• Install/uninstall software for upgrading of computer for the end-users.• Functional/Technical (Call performance standards and target met includes troubleshooting and support tool procedures; submit productivity reports, collate and report call logs and other records)• Provide excellent customer service satisfaction to all I.T. Support.• Receiving and deployment of I.T. equipment from vendor to end-users.

Davao, Davao Region, Philippines

Focus Area: Troubleshooting advance Cisco-Linksys Device, Customer Service, Sales• Provide Level 1 Technical support through voice on installing devices to address customer concerns and provide quality customer service.• Perform remote desktop support to end-users in the United States.• Functional/Technical (Call performance standards and target met includes troubleshooting and support tool procedures)• Provide excellent customer service with friendly and professional communication during inbound call transactions.• Troubleshoot wireless connectivity of the computers within the network for wireless routers.

Davao, Davao Region, Philippines

Focus Area: Admin Tasks, Customer Service• Storage and issuance of equipment, Asset inventory, Maintenance of facilities.• Implementing the company's policies on procurement.• Provision of other clerical support and reception of calls and visitors.• Gives Customer Satisfaction to the Concentrix Institute clients and customers for Cisco trainings.

Metro Cebu, Central Visayas, Philippines

Focus Area: Review Operations, Computer Laboratory Custodian, Inventory• Implemented operations strategic planning towards the entire review programs.• Coordinates local and national review program.• Evaluates the nursing professor’s performance.• Assist reviewees on inquiries and needs.• Provide IT Technical Support by troubleshooting desktops/laptops/systems

Metro Cebu, Central Visayas, Philippines

Focus Area: Review Operations, Inventory• Implemented operations strategic planning towards the entire review programs.• Facilitated reviewees from other review transactions.• Evaluates the nursing professor’s performance.• Assist reviewees on inquiries and needs.

Davao, Davao Region, Philippines

Focus Area: Review Operations, Marketing, Inventory• Implemented operations strategic planning towards the entire review programs.• Coordinates local and national review program.• Evaluates the nursing professor’s performance.• Provide IT Technical Support by troubleshooting desktops/laptops/systems.• Daily Operating System software patching updates and PC system maintenance.• Give support in doing of research on marketing, making media plans, proofing and moving of creative.