Michael Ramas

Michael Ramas Email and Phone Number

Michael Ramas's Location
Singapore, Singapore, Singapore
About Michael Ramas

An accomplished IT Professional dedicated to and motivated by quality, efficiency and profitability, with more than 10 years of in-depth and hands-on experience in the implementation, analysis, optimization, troubleshooting and documentation of LAN/WAN network systems. Provided assistance on complex networking configurations with high regard to dealing with diverse culture, customer service and satisfaction for customers from North America, Asia Pacific and UK countries. Well-versed in delivering functional and accurate information on technical operations. Proven ability to lead and encourage project teams while ensuring SLAs (Service Level Agreements) are met.

Michael Ramas's Current Company Details

Michael Ramas Work Experience Details
  • Concentrix
    Senior Quality Evaluator
    Concentrix Aug 2021 - Oct 2023
    Davao, Davao Region, Philippines
    Content Moderation Sr Quality Evaluator- Client Meeting- Calibration with policy and training- Coaching- Innovation Ideas- Audit
    View
  • Concentrix
    Policy Expert
    Concentrix Apr 2022 - Oct 2022
    Davao Region, Philippines
    Focus Area: Primarily responsible for examining policies to evaluate their efficiencies. • Responsible for creating and implementing policies• Review, evaluate and propose suggestions to improve the effects of policies• Huddle alignment session and Side by side coaching
    View
  • Concentrix
    Subject Matter Expert
    Concentrix Aug 2021 - Apr 2022
    Davao, Davao Region, Philippines
    Focus Area: Primarily responsible for providing floor support, Coaching and Feedbacks.• Supervise team in the absence of the Team Captain.• Assists in driving metrics of the team.• Side by side learning session
    View
  • City Government Of Davao
    Safety Officer
    City Government Of Davao Mar 2021 - Aug 2021
    Davao, Davao Region, Philippines
    Focus Area: Primarily responsible for the safeness of Delta and Crew • Assists staging manager• Donning and Doffing of RAT Crew and driver• Checking of ambulance conditions and Oxygen tanks
    View
  • Ennovatez
    Desktop Support Engineer
    Ennovatez Apr 2018 - Dec 2018
    Singapore, Singapore
    Focus Area: Primarily responsible for the safeness of Delta and Crew • Assists staging manager• Donning and Doffing of RAT Crew and driver• Checking of ambulance conditions and Oxygen tanks
    View
  • Ennovatez
    Dedicated Support Engineer
    Ennovatez Nov 2017 - Apr 2018
    Singapore, Singapore
    Focus Area: Primarily responsible for computer maintenance and configuration, on-site and off-site support services• Upgrading PI2016.1• Troubleshooting PI2016• Install and Configure PI Manual Logger – Pulau Bukom / Jurong Island
    View
  • Cyclone Laundry & Internet Cafe
    Internet Café Supervisor
    Cyclone Laundry & Internet Cafe Nov 2014 - Jun 2017
    Davao, Davao Region, Philippines
    Focus Area: Primarily responsible for providing excellent customer service, computer maintenance and configuration.• Troubleshoots different kinds of computer programs, hardware and software.• Install/uninstall software for upgrading of computer for the end-users.• Assists customers when they have questions using computer software• Keep accurate records of logs and inventories of the shop.• Time customers of the number of minutes or hours they will use the computer or internet.
    View
  • D&S Solutions Pte Ltd
    Deskside Support Engineer / Imac
    D&S Solutions Pte Ltd Jan 2012 - May 2013
    Singapore, Singapore
    Focus Area: Primarily responsible for providing customer support for all on-site and off-site support services.• Resolving technical issues within SLA.• Install/uninstall software for upgrading of computer for the end-users.• Functional/Technical (Call performance standards and target met includes troubleshooting and support tool procedures; submit productivity reports, collate and report call logs and other records)• Provide excellent customer service satisfaction to all I.T. Support.• Receiving and deployment of I.T. equipment from vendor to end-users.
    View
  • Concentrix
    Product Support Representative
    Concentrix Apr 2010 - Oct 2011
    Davao, Davao Region, Philippines
    Focus Area: Troubleshooting advance Cisco-Linksys Device, Customer Service, Sales• Provide Level 1 Technical support through voice on installing devices to address customer concerns and provide quality customer service.• Perform remote desktop support to end-users in the United States.• Functional/Technical (Call performance standards and target met includes troubleshooting and support tool procedures)• Provide excellent customer service with friendly and professional communication during inbound call transactions.• Troubleshoot wireless connectivity of the computers within the network for wireless routers.
    View
  • Concentrix
    Administrative Assistant
    Concentrix Mar 2009 - Apr 2010
    Davao, Davao Region, Philippines
    Focus Area: Admin Tasks, Customer Service• Storage and issuance of equipment, Asset inventory, Maintenance of facilities.• Implementing the company's policies on procurement.• Provision of other clerical support and reception of calls and visitors.• Gives Customer Satisfaction to the Concentrix Institute clients and customers for Cisco trainings.
    View
  • Professional Review Network, Inc.
    Operations And Logistics Officer
    Professional Review Network, Inc. Dec 2007 - Oct 2008
    Metro Cebu, Central Visayas, Philippines
    Focus Area: Review Operations, Computer Laboratory Custodian, Inventory• Implemented operations strategic planning towards the entire review programs.• Coordinates local and national review program.• Evaluates the nursing professor’s performance.• Assist reviewees on inquiries and needs.• Provide IT Technical Support by troubleshooting desktops/laptops/systems
    View
  • R.A. Gapuz Review Center
    Operations Staff
    R.A. Gapuz Review Center May 2007 - Dec 2007
    Metro Cebu, Central Visayas, Philippines
    Focus Area: Review Operations, Inventory• Implemented operations strategic planning towards the entire review programs.• Facilitated reviewees from other review transactions.• Evaluates the nursing professor’s performance.• Assist reviewees on inquiries and needs.
    View
  • R.A. Gapuz Review Center
    Marketing / Operations Head
    R.A. Gapuz Review Center Aug 2005 - Dec 2006
    Davao, Davao Region, Philippines
    Focus Area: Review Operations, Marketing, Inventory• Implemented operations strategic planning towards the entire review programs.• Coordinates local and national review program.• Evaluates the nursing professor’s performance.• Provide IT Technical Support by troubleshooting desktops/laptops/systems.• Daily Operating System software patching updates and PC system maintenance.• Give support in doing of research on marketing, making media plans, proofing and moving of creative.
    View

Frequently Asked Questions about Michael Ramas

Not the Michael Ramas you were looking for?

View similar profiles

Free Chrome Extension

Find emails, phones & company data instantly

Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Get Chrome Extension - Free

Aero Online

Your AI prospecting assistant

Download 750 million emails and 100 million phone numbers

Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.