Michael Ramm

Michael Ramm Email and Phone Number

Director of Technology Services at ThinkGard @ ThinkGard
Michael Ramm's Location
Helena, Alabama, United States, United States
Michael Ramm's Contact Details
About Michael Ramm

Information Technology professional with 25+ years of desktop, server and networking support experience, as well as user training experience.· Many years as a 1-man information technology support shop· Especially skilled at training users of various levels of computer experience· Works closely with various vendors to assure that the right products are evaluated and purchased for the company· Able to write clear and concise policies, documentation and training materials· Constantly striving to learn new technologies due to a love of computers for the last 30 yearsSpecialties: Cisco, LinkSys and NetGear Wired & Wireless Routers; Dell, Hewlett Packard, Gateway, IBM/Lenovo Servers, Desktops and Laptops; Apple iPhones, Android-based and Blackberry 9000 and 8350i smartphones; Vmware ESXi & vCenter 4.x, 5.x; Windows Server NT/2000/2003/2008; Microsoft Exchange 2007; Microsoft Office 2000/2003/2010/2013; OpenOffice 2.0, 3.0; Windows 3x, 9x, NT4, 2000, XP, 7, 10; Mac OS OSX; Various Linux Distributions

Michael Ramm's Current Company Details
ThinkGard

Thinkgard

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Director of Technology Services at ThinkGard
Michael Ramm Work Experience Details
  • Thinkgard
    Director Of Technology Services
    Thinkgard Oct 2017 - Present
    Birmingham, Alabama, Us
    • Oversee the Operations and Support functions for ThinkGard• Interviews, trains, and supervises 3-man Support Team• Acts as Level II escalation for Support Team• Coordinates with clients for onboarding onto our platform• Created Standard Operating Procedures for Support Team and keep them up-to-date
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  • Thinkgard
    Client Relations Manager
    Thinkgard Apr 2017 - Sep 2017
    Birmingham, Alabama, Us
    • Cultivated relationships in the Public Sector Space seeking entities that would be a good fit for ThinkGard’s BCDR platform• Attended Public Sector focused conference to meet clients and potential clients• Acted as a sounding board for policies regarding Public Sector marketing, etc.ThinkGard is a Technology Risk Management Firm specializing in Intelligent Disaster Recovery and Business Continuity Planning. Our purpose is to identify and mitigate inherent risks associated with business technology - risks that could be an Achilles’ heel when a disaster strikes. Through in-depth consultation, we develop solutions based solely on the specific needs of our clients, which are dictated by their existing technology platform. Our services match perfectly with organizations that, due to critical demand or critical data, have zero tolerance for down time and data loss.
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  • The City Of Northport, Alabama
    Director Of Information Technology
    The City Of Northport, Alabama Jan 2006 - Mar 2017
    • Transitioned network infrastructure from Novell 5.x to Windows 2003 domain• Migrated email system from Novell Groupwise 6 to Microsoft Exchange 2007• Implemented a wide area network (WAN) between City's three primary facilities• Wrote first ever computer policy for City• Maintain close relationships with City IT vendors, including GovConnection and Dell• Evaluate information technology needs across all City departments• Hired and supervised a three person staff that included information technology support and geographic information systems (GIS) sections
  • Afflink
    Network Support Specialist
    Afflink May 2004 - Dec 2005
    Tuscaloosa, Al, Us
    · Served as first line support for 120+ associates, including 15+ regional associates located around the country· In charge of company's Sarbanes-Oxley paper management, and met with internal and external auditors· Supervised 2-3 IT Interns, including coordination of their schedules and work duties· Maintained relationships with primary IT vendors, including PC Connection and Dell· Trained associates in various Microsoft products as needed
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  • University Of Alabama
    Pc & Network Analyst I
    University Of Alabama May 2002 - May 2004
    Tuscaloosa, Al, Us
    · Served as second line support for all Faculty and Staff of the University of Alabama · Installed software and maintained overall PC health on over 2000 computers · Worked on special projects as needed, such as a database redesign of UA ResNet · Performed basic administrative tasks on internal Novell 5.x network
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  • University Of Alabama
    User Service Consultant I
    University Of Alabama Oct 1999 - May 2002
    Tuscaloosa, Al, Us
    · Served as principal Professional Consultant for UA HelpDesk· Hired, scheduled, and supervised between 4-10 Student Consultants each semester· Created first Student Consultant Handbook for new hires each semester· Created and modified all Student Consultant training material· Modified UA's Performance Evaluation for use with Student Consultants to evaluatestudent's performance each semester· Created and managed accounts on UA's central academic Unix machine andCalendar server· Trained UA staff on Basic PC & File Concepts, Web Browsing and Calendering at UA
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  • Pace Learning Systems, Inc
    Technical Support Coordinator
    Pace Learning Systems, Inc Jan 1996 - Jan 1997
    · Handled first line contact will all customers for all released PACE technology-based products · Ensured all bug fixes were documented, distributed to sales, and reflected on all in- house installations · Supprted 30+ computers on company's internal Novell 3.x network · Kept customer database up-to-date, including customer configurations, versions and serial numbers · Assisted with in-house software training and support · Conducted customer trainings by phone or onsite

Michael Ramm Skills

Networking Windows Server Troubleshooting Servers Microsoft Exchange Technical Support Vmware Cisco Technologies Databases Vmware Esx Microsoft Sql Server Os X Sql Microsoft Office Cisco Systems Products Information Technology Management Software Documentation Software Installation Leadership Active Directory Active

Michael Ramm Education Details

  • The University Of Alabama
    The University Of Alabama
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Frequently Asked Questions about Michael Ramm

What company does Michael Ramm work for?

Michael Ramm works for Thinkgard

What is Michael Ramm's role at the current company?

Michael Ramm's current role is Director of Technology Services at ThinkGard.

What is Michael Ramm's email address?

Michael Ramm's email address is mi****@****ail.com

What schools did Michael Ramm attend?

Michael Ramm attended The University Of Alabama.

What are some of Michael Ramm's interests?

Michael Ramm has interest in Tweetbot, Lastpass, Opendns, Pens, Phish (Band), Instapaper, New Orleans, The University Of Alabama, Markdown, Evernote.

What skills is Michael Ramm known for?

Michael Ramm has skills like Networking, Windows Server, Troubleshooting, Servers, Microsoft Exchange, Technical Support, Vmware, Cisco Technologies, Databases, Vmware Esx, Microsoft Sql Server, Os X.

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