Michael Baines Email & Phone Number

Manchester, Nh, Us

Oo

Served as the product management lead of the customer experience and data insights programs for Maxwell's HR/Benefits Saas platform. Responsible for developing and managing the execution of the product roadmap for multiple domains, working closely with product managers, scrum teams, leadership and internal stakeholders.

Bloomfield, Ct, Us

Responsible for delivery of Cigna’s benefits administration and private exchange technology solutions.• Led an Agile development practice for a 50+ member delivery team• Negotiated scope, schedules, milestones and determine resource requirements to meet project objectives• Approved application architectural designs to ensure solutions are aligned with IT strategy while meeting customer expectations• Led a multi-year effort to develop Cigna's proprietary benefits administration platform, serving as development lead and chief product owner

Couptopia is an e-commerce daily deal provider in the Southern New Hampshire community. Local merchants use Couptopia to promote their products and services to customers by offering a deep discount in return for guaranteed foot traffic and advertising exposure.Served as the sole technical resource for the company and am responsible for all aspects of the company’s web application including requirements, design, development and deployment.• Independently developed the company’s web application• Led the outsourcing effort for the website visual design• Developed back-end administrative portal to allow business users to independently manage and schedule merchant promotions and custom content• Sourced application and infrastructure service providers to provide capabilities such as email campaign management, transactional email, credit card payment gateway, and web hosting

Hooksett, Nh, Us

Responsible for day-to-day management of a 5-10 member team of developers. Managed many aspects of the application development life cycle, including technical design, development, deployment, maintenance, and enhancements.• Managed the development of the company’s 2nd generation benefits administration platform• Estimated resources and timelines for project planning of new development initiatives• Provided architectural guidance to developers while implementing new features • Prioritized and assigned projects and defect fixes to developers• Responsible for coordinating and releasing code and databases builds to all internal and production environments• Provided advanced hands-on technical support for production application issues

Hooksett, Nh, Us

Three-tier application developer using C#/T-SQL. Responsible for implementing new features and defect fixes for a web-based enrollment application and supporting WinForm applications.• Extensive work in MS SQL Server programming by authoring T-SQL stored procedures, tables, triggers, views, foreign keys, constraints, and indexes• Query optimization, index tuning, and logical performance tuning• Developed presentation layer for many interactive web forms using C# code-behind and various types of ASP.NET server controls• Developed business and data access layer classes using C# to invoke parameterized SQL stored procedures for data access• Served as subject matter expert on application configuration to support the application configuration team during new client setups• Developed design artifacts such as use cases, state diagrams, activity diagrams, and sequence diagrams using UML and MS Visio

Hooksett, Nh, Us

Responsible for defining and gathering business requirements for web-based functionality pertaining to benefits enrollment and translating those into functional specifications. Designed and constructed UI mock-ups and prototypes in HTML, Photoshop, and Visio. Served as project manager to oversee assigned projects through the entire software development life cycle.

Bloomfield, Ct, Us

Provided advanced analysis of provider reimbursement contracts for the New England region incorporating fee schedules, per diems, capitation, and other physician reimbursement methodologies. Also developed numerous reports and data extracts to support global capitation settlements, standard reports, and ad hoc analyses. Served as department lead for identifying, researching, and communicating data integrity and reporting issues. Environment: SAS, SQL, MS Access and MS Excel

Bloomfield, Ct, Us

Extracted and aggregated data from the Redbrick data warehouse to calculate and analyze hospital reimbursement settlements, including global capitation and aggregate settlements.Environment: SAS, SQL, MS Access and MS Excel

Bloomfield, Ct, Us

Prepared financial statements and monthly journal entries. Reconciled and maintained balance sheet and income statement accounts. Performed monthly billing and maintained Accounts Receivable.

Masters, Business Administration

B.S., Health Management And Policy