Michael Crouch Email & Phone Number

Muncie, Indiana, United States

Muncie, Indiana Area

• Program Manager/Sr. Project Manager/Project Manager, Professional Services Delivery
• Program Manager/Global Program Manager for two largest PureConnect enterprise cloud customers in revenue and billings
• Provide oversight, direction and assignment to Project Managers and allocated resources
• Ownership of forecast and revenue generation for existing customer contracts including intake and scoping for new Professional Services statements of work
• Build cross-departmental account teams to implement technologically complex contracts for ease in supportability and services operations
• Create and maintain implementation schedules, communication and customer relationships including escalation management for internal and external stakeholders

Indianapolis, Indiana Area

Muncie, Indiana Area

• Director of Operations, Law Firm Operations
• Responsible for direction and administration of Information Technology needs throughout firm. Maintained and supported Server and internal firm wide software system including disaster recovery and offsite backups
• Provided technological and operational infrastructure to perform business processes for main and satellite offices. Worked with technology vendors where necessary to sustain technology stability and needs for future.
• Supported goals with contract negotiations, vendor relations, client development, marketing, reporting and building maintenance requirements
• Managed Attorney weekly and monthly court appearance scheduling including work reports and hearing results. Oversaw hearing coverage reports for billing. Approved mileage reports, expenses and administration of Toyota.
• Provided Human Resources support for firm. Performed interviews for new Attorney and staff members including coaching and disciplinary actions. Processed payroll and maintained compliance, bonus programs and PTO.

• Technical Assistant for Academic Progress, Registration and Academic Progress
• Performed administrative and clerical support to the Associate Director of Registration and Academic Progress in providing accurate, reliable and timely student data and information for undergraduate university.

• Managed a team of Software Engineers responsible for new product enhancements, maintenance/stability version programming, Development Services support and revenue generating custom development for the entire Artiva.
• Responsible for Construction Lead role for the Artiva 4.0 product version aimed at providing value to existing customers while new products were under construction
• Responsible for maintenance plan for all Artiva products aimed at stability and reducing costs
• Management aspects included coordinating with other areas of the company such as Sales, Professional Services, Application Support and Quality Control/Product Release to deliver new and pre-existing software solutions.

• Provided leadership and direction for new product enhancements, maintenance/stability version programming, Development Services support and revenue generating custom development for specific product functionality groups
• Successfully managed Engineering Construction Lead/Project Manager role for Artiva 3.1 product version involving matrix based Development team, Business Analysts, Quality Control/Product Release, Technical.
• Responsible for team professional development, coaching and performance appraisal process
• Successfully handled internal and customer escalation/crisis management calls and resolution
• Participated and represented Engineering in company weekly production meetings aimed at coordinating all priority work throughout the organization
• Performed Engineering liaison role for Strategic Account customers

• Supervised Quality Assurance efforts by monitoring, analyzing and altering all facets of software creation process. Supervised internal Tools support and enhancements for the Ontario Systems’ Development department..
• Supervised Software Distribution efforts for sending software releases and updates, onsite software modifications, media conversions, Thompson Bank files and any other add-on products. Supported internal Tools.
• Performed liaison duties for Ontario Systems’ database provider (Intersystems Corporation) for Development and Application Support by coordinating support issues for resolution and monitoring future enhancements to.
• Oversaw/managed Development department training by coordinating scheduling of rooms and instructors for new Systems Analyst hires. Coordinated classes for existing staff and assessed future needs
• Successfully supported and resolved software release/upgrade issues and database provider installations during after hour weekdays and weekends

• Programmed and performed nine data conversions and various custom programming while working a dedicated contract for one of Ontario Systems’ largest customers
• Participated as a member of the Development Support team responsible for triage, root cause analysis and development of maintenance programming

Mba, Masters Of Business Administration

Bs, Computer Science

Education record