Michael Crouch Email & Phone Number

Muncie, Indiana, United States

Muncie, Indiana Area

Program Manager/Sr. Project Manager/Project Manager, Professional Services Delivery• Program Manager/Global Program Manager for two largest PureConnect enterprise cloud customers in revenue and billings• Provide oversight, direction and assignment to Project Managers and allocated resources• Ownership of forecast and revenue generation for existing customer contracts including intake and scoping for new Professional Services statements of work• Build cross-departmental account teams to implement technologically complex contracts for ease in supportability and services operations• Create and maintain implementation schedules, communication and customer relationships including escalation management for internal and external stakeholders• Lead, direct and motivate dynamic global based project teams to implement complex Professional Services software offerings both on premise and cloud

Indianapolis, Indiana Area

Muncie, Indiana Area

Director of Operations, Law Firm Operations• Responsible for direction and administration of Information Technology needs throughout firm. Maintained and supported Server and internal firm wide software system including disaster recovery and offsite backups • Provided technological and operational infrastructure to perform business processes for main and satellite offices. Worked with technology vendors where necessary to sustain technology stability and needs for future growth of the firm. Researched, implemented and supported new technology projects for firm operations, cost cutting and productivity. Provided new employee infrastructure, desktop, network, phone system and internal website support• Supported goals with contract negotiations, vendor relations, client development, marketing, reporting and building maintenance requirements• Managed Attorney weekly and monthly court appearance scheduling including work reports and hearing results. Oversaw hearing coverage reports for billing. Approved mileage reports, expenses and administration of Toyota contract program• Provided Human Resources support for firm. Performed interviews for new Attorney and staff members including coaching and disciplinary actions. Processed payroll and maintained compliance, bonus programs and PTO administration. Maintained Attorney continuing legal education compliance. Oversaw Attorney and firm insurance policies, contracts, renewals and audits

Technical Assistant for Academic Progress, Registration and Academic Progress• Performed administrative and clerical support to the Associate Director of Registration and Academic Progress in providing accurate, reliable and timely student data and information for undergraduate university reinstatement and university enrollment certifications; updated student information on the student database and in databases designed to track subpopulations seen in the Registrar’s Office; issued user accounts for new BSU employees in conjunction with the creation and distribution of university identification cards for all students and BSU employees

• Managed a team of Software Engineers responsible for new product enhancements, maintenance/stability version programming, Development Services support and revenue generating custom development for the entire Artiva product as part of Client Services• Responsible for Construction Lead role for the Artiva 4.0 product version aimed at providing value to existing customers while new products were under construction• Responsible for maintenance plan for all Artiva products aimed at stability and reducing costs• Management aspects included coordinating with other areas of the company such as Sales, Professional Services, Application Support and Quality Control/Product Release to deliver new and pre-existing software solutions to customers

• Provided leadership and direction for new product enhancements, maintenance/stability version programming, Development Services support and revenue generating custom development for specific product functionality groups• Successfully managed Engineering Construction Lead/Project Manager role for Artiva 3.1 product version involving matrix based Development team, Business Analysts, Quality Control/Product Release, Technical Communications and Application Support teams• Responsible for team professional development, coaching and performance appraisal process• Successfully handled internal and customer escalation/crisis management calls and resolution• Participated and represented Engineering in company weekly production meetings aimed at coordinating all priority work throughout the organization• Performed Engineering liaison role for Strategic Account customers

• Supervised Quality Assurance efforts by monitoring, analyzing and altering all facets of software creation process. Supervised internal Tools support and enhancements for the Ontario Systems’ Development department. Coordinated efforts for software testing and distribution• Supervised Software Distribution efforts for sending software releases and updates, onsite software modifications, media conversions, Thompson Bank files and any other add-on products. Supported internal Tools modifications for software creation and installation. Coordinated future enhancements for productivity• Performed liaison duties for Ontario Systems’ database provider (Intersystems Corporation) for Development and Application Support by coordinating support issues for resolution and monitoring future enhancements to ensure stability for Ontario Systems’ software. Fostered relationships with Intersystems and Ontario Systems to further partnership• Oversaw/managed Development department training by coordinating scheduling of rooms and instructors for new Systems Analyst hires. Coordinated classes for existing staff and assessed future needs• Successfully supported and resolved software release/upgrade issues and database provider installations during after hour weekdays and weekends

• Programmed and performed nine data conversions and various custom programming while working a dedicated contract for one of Ontario Systems’ largest customers• Participated as a member of the Development Support team responsible for triage, root cause analysis and development of maintenance programming

Mba, Masters Of Business Administration

Bs, Computer Science

Education record