As the Senior Account Manager I am responsible for engaging with key clients by building andpreserving trusting relationships. I constantly identify commercial opportunities to grow the existing client base. I continuously analyse the potential of our clients and strategically development plans to grow and enhance the revenue streams of both, Fodafilment and their clients.Responsibilities:• Oversee a team of Account Managers who will deal with all client queries… Show more As the Senior Account Manager I am responsible for engaging with key clients by building andpreserving trusting relationships. I constantly identify commercial opportunities to grow the existing client base. I continuously analyse the potential of our clients and strategically development plans to grow and enhance the revenue streams of both, Fodafilment and their clients.Responsibilities:• Oversee a team of Account Managers who will deal with all client queries andopportunities• I coach my team to deal with common issues around an order• Build and maintain profitable relationships with our clients• Execute a client engagement strategy, which includes: communication of their accountsSLA performance, sales forecasting, work order forecasts, bespoke requests,communicating Fodafilment updates and promoting any relevant Fodafilment services• Keep clients updated on the latest processes, products and opportunities on offer fromFodafilment• Work closely with the Corporate and Trade team, pushing these sales channels with our3PL clients• Expand the client base spending by upselling and cross-selling Fodafilment sales channels• Understand key client individual needs and address these ensuring all requirements areexceeded• Created a NPS (Net Promotor Score) system to monitor the satisfaction of all 3PL clients• Meeting regularly with Account Managers to assess, analyse and develop actionable plansfor loss prevention and client spend• Utilise the CRM system to capture all client communications• Actively track month on month 3PL spend by client• Working with your Account Managers, gather and maintain a 3-month forecast of all 3PLsales• Monitor the time it takes to close client tickets and ensure this is in line with the company and client KPIs• Report 3 month forecasts to senior management around 3PL revenue opportunities• Develop client report packs that share monthly analytics and performance results Show less

My position at Embark has grown into a role that allows me to keep in touch with my passion for triathlon through growing, developing and enhancing athletes’ abilities and helping them achieve the unimaginable. This is done through the creation of customised training programmes that are presented online and followed up on through various lines of communication to ensure the best growth and enjoyment for the athlete. Athletes’ goals are established, and the programme is created to best execute… Show more My position at Embark has grown into a role that allows me to keep in touch with my passion for triathlon through growing, developing and enhancing athletes’ abilities and helping them achieve the unimaginable. This is done through the creation of customised training programmes that are presented online and followed up on through various lines of communication to ensure the best growth and enjoyment for the athlete. Athletes’ goals are established, and the programme is created to best execute their specific plan. This role is heavily focused on building and maintaining strong relationships, as well demonstrating a strong strategic approach to creating a bespoke programme for each client that is then managed through daily performance data analysis. Responsibilities: • Identifying athletes’ individual goals to measure success and optimize performance • Development of unique personalised training programme according to athlete’s current fitness levels and goals• Presentation of personalised training programme and regular meetings with athletes to discuss their ongoing performance and execution of the programme • Daily analysis of training data to identify patterns and trends within each discipline, and adjustment of the programme accordingly to help provide even better results• Communicate with and understand athletes’ growth areas and find solutions to improve in these areas • Develop race day strategies and provide post-race feedback and performance analysis• Assist in procurement of equipment across all three disciplines of triathlon• Offer experience-based nutritional advice for training and racing• Planning all seasonal training schedules along with guiding athletes on race selections to support them in achieving their goals• Notable Achievements:• Over 250 Ironman 70.3 finishers• Over 100 Ironman finishers• Over 60 Ironman 70.3 Worlds Championship qualifiers• Grown athlete base by 1000% over a 6-year period Show less

I have overseen the company’s growth & product expansion over the past 6 years, & have successfully developed & launched additional coffee, beer & Gin & Tonic products, as well as apparel & accessories. This growth was achieved through customer engagement, following of market trends, forming collaborative relationships with manufacturers, & developing key accounts in retail & Foodservice. This was all achieved whilst implementing stringent operational processes to ensure costs were kept to a… Show more I have overseen the company’s growth & product expansion over the past 6 years, & have successfully developed & launched additional coffee, beer & Gin & Tonic products, as well as apparel & accessories. This growth was achieved through customer engagement, following of market trends, forming collaborative relationships with manufacturers, & developing key accounts in retail & Foodservice. This was all achieved whilst implementing stringent operational processes to ensure costs were kept to a minimum while ensuring the products were offered at the highest quality. Responsibilities: • Developing long & short-term strategies to ensure successful & sustainable growth for the company• Responsible for identifying, procuring, & branding of new products• Securing & managing key customer accounts • Growing turnover & driving market share, sales have increased year on year by 50% annually & the customer base has grown 10-fold• Manage & motivate staff to achieve sales targets & KPI’s • Compile daily, monthly, & annual financials to best assist in the profitability & growth of the business• Install new operation systems, equipment, & procedures to ensure stock protection & offer higher quality products• Manage the day-to-day accounting for the business (invoicing, statements, debtor's book & credit notes)• Develop & manage the e-Commerce platform • Manage the marketing budget, create, & implement the strategy• Manage the logistics & distribution team to ensure the high level of service is offered throughout the distribution chain• Creation & co-ordination of brand activations & events• Overseeing design & development of our in-house taproom • Manage & assist the technical team with maintaining & servicing of dispensing equipment Achievements:• Increased turnover by 50% year on year• Increased product offering from 1 to over diverse 20 products • Achieved product listings in 40 key retail accounts & 120 listings in Foodservice Show less

I joined the Flush team without prior experience in this industry. This was a challenging and interesting position, which enabled me to learn key skills in building relationships with suppliers and clients and managing customer expectations. Flush offered high-end, quality products to a high-income earning customer base. The industry was highly competitive from a product offering and price point perspective. Responsibilities: • Monthly reporting and tracking of sales performance… Show more I joined the Flush team without prior experience in this industry. This was a challenging and interesting position, which enabled me to learn key skills in building relationships with suppliers and clients and managing customer expectations. Flush offered high-end, quality products to a high-income earning customer base. The industry was highly competitive from a product offering and price point perspective. Responsibilities: • Monthly reporting and tracking of sales performance, identifying areas of growth, and developing sales targets • Built relationships and managed expectations of key stakeholders through ongoing communication • Built and maintained customer and supplier relationships • Management of the sales team, as well as the management of the installation and distribution teams • Oversaw daily service delivery from sales and technical teams, ensuring high service levels across the business• Assisted with broader marketing activities and cross-channel marketing opportunities • Oversaw the remodel and expansion of the showroom • Developed and managed the promotion of high turnover of stock Show less

I joined Velocity Sports Lab with the aim to positively improve members' lives through the promotion of a fit and healthy lifestyle. I engaged with members, offered support along their fitness journey, facilitated group-based training classes, and trained clients in personalized one-on-one training sessions.Responsibilities: • Developed, implemented, and analyzed personalised training programs for clients• Oversaw group-based training classes which embraced all levels of… Show more I joined Velocity Sports Lab with the aim to positively improve members' lives through the promotion of a fit and healthy lifestyle. I engaged with members, offered support along their fitness journey, facilitated group-based training classes, and trained clients in personalized one-on-one training sessions.Responsibilities: • Developed, implemented, and analyzed personalised training programs for clients• Oversaw group-based training classes which embraced all levels of fitness• Promoted a fit and healthy lifestyle among gym members• Performed medical and health assessments on new and existing gym members• Ensured that the facility was always safe for use• Notable Achievements:• Successfully grew the gym customer based by attracting clients to my personal training offering Show less

With my experience in sports retail, I made the decision to open a sports retail store. I developed the brand and created an appealing in-store experience for customers. I was responsible for sourcing apparel and seasonal products and developed the marketing and sales plan. Spike’s grew from strength to strength, with a prime location in a key shopping centre, and a strong product offering. I successfully attracted our core target audience, and Spike’s became a well-known business… Show more With my experience in sports retail, I made the decision to open a sports retail store. I developed the brand and created an appealing in-store experience for customers. I was responsible for sourcing apparel and seasonal products and developed the marketing and sales plan. Spike’s grew from strength to strength, with a prime location in a key shopping centre, and a strong product offering. I successfully attracted our core target audience, and Spike’s became a well-known business. Responsibilities: • Developed and implemented the sales plan and seasonal activity • Identified and monitored shopping centre footfall and the customer base to ensure the product offering appealed to shoppers • Procurement of appropriate seasonal stock and products for target audience • Developed and managed all marketing and promotional activity both in-store and on social media • Built and maintained customer relationships • Managed relationships with suppliers and negotiated stock pricing • Conducted research in the sports and fashion industries to determine trends and product launches and ensure the store stocked items accordingly • Compiled daily, monthly and annual financials to ensure profitability and growth • Recruited and managed the permanent and seasonal staff Show less

During my time at Trailrunning.co.za I was primarily responsible for the event management of 4 different trail running events, along with maintaining the website, compiling race results, and event photography. Day-to-day Responsibilities:• Ongoing management of the website including content creation and uploading event photographs • Creation and implementation of social media content • Writing articles and managing the national trail running calendar • Liaising with… Show more During my time at Trailrunning.co.za I was primarily responsible for the event management of 4 different trail running events, along with maintaining the website, compiling race results, and event photography. Day-to-day Responsibilities:• Ongoing management of the website including content creation and uploading event photographs • Creation and implementation of social media content • Writing articles and managing the national trail running calendar • Liaising with other event organisers to build a quality trail running programme for the year • Co-ordinated and managed each event offered by Trail Running • Responsible for the event ‘health and safety' measures at each event• Engaged with key stakeholders at local government level to ensure successful execution of events• Notable Achievements: • Creation of the largest online trail running calendar in South Africa Show less

This was my first full-time role, despite studying part-time throughout this employment, I gained valuable retail knowledge and experience and was able to grow and enhance the business. I trained and managed a small sales team along with the seasonal staff. I assisted customers by offering knowledge-based advice and solution-driven products.Day-to-day Responsibilities: • Managed the day-to-day running of the retail store• Responsible for daily and monthly cash ups• Oversaw… Show more This was my first full-time role, despite studying part-time throughout this employment, I gained valuable retail knowledge and experience and was able to grow and enhance the business. I trained and managed a small sales team along with the seasonal staff. I assisted customers by offering knowledge-based advice and solution-driven products.Day-to-day Responsibilities: • Managed the day-to-day running of the retail store• Responsible for daily and monthly cash ups• Oversaw all merchandising of the store• Assisted customers • Recruited and trained staff• Assisted in the procurement of products Notable Achievements: • Youngest Store Manager within the business group country-wide Show less