Michael Reiter Email & Phone Number

United States

Waterloo, Ontario

Integration / Installation Technician | 2014 - 2019• Responsible for installing and upgrading Enterprise Imaging systems and solutions, including handling large accounts with over $3 million in contracts• Collaborated with sales teams to explain complex technology to customers, ensuring solutions matched the customers’ needs• Recognized for the ability to engage and support dissatisfied customers and implement technical solutions leading to positive outcomes• Spearheaded the installation of AGFA products and new system installs while working with outside vendors to ensure complete end to end integration of all system• As a Subject Matter Expert, was sought out by co-workers to assist with challenging technical problems or critical situations due to detailed brand knowledge, troubleshooting and ability to establish timely resolutions • Ensured products and configurations proposed and installed met customer’s needs through end to end testing validation to ensure specialized requirements align with appropriate environment• Documented customer enhancement request with support and development teams to ensure modifications and workflow meet customer requirements• Technical expert and architect for radiology solutions, deployments and integrations• Authored training material and mentored new hires to improve operational efficiency, new hire independence and industry confidence

Waterloo, Ontario

• Translated customer issue descriptions into concrete, actionable statements and recommended optimal resolutions• Tracked cases and documented troubleshooting steps in the ticket system in clear, concise language allowing for quick resolutions• Ensured proper change control protocols were followed for all activities, including documented customer changes • Analysed debug logs to help identify root causes and implemented improvements based on findings• Resolved network and OS related performance issues, documented and made suggestions to improve performance• Migrated data from media-based archives to spinning disk devices and wrote scripts to facilitate migration activities; specialization on SQL database upgrades• Restored databases from backup, created DB maintenance plans and troubleshot DB error logs• Collaborated with client’s third-party vendors to identify and fix issues between worldwide; acted as key contact for support escalations

Kitchener, Ontario

• Successfully opened three new Doctors’ offices in the tri-cities area; managing a total of 8 offices that included implemented technological infrastructure • Provided onsite and remote support of hardware and software on a variety of equipment to ensure no downtimes, limited impact to patient care and user proficiency• Modernized solutions for improving patient care with technology to improve customer service and engagement, service efficiency and transparency

New Hamburg, Ontario

Managed the installation of proprietary software into customers database environments. Collaborate with sales staff and provide technical expertise to ensure complete solution for clients. Repaired proprietary hardware sold by Retail Advantage to customers ensuring minimal downtime and profit loss• Oversaw all I.T requirements to maintain a small business and streamlined day to day office tasks increasing overall sales and productivity. Completed web site management and in-house design and provided Technical training and support to customer• Attended North American trade shows while boosting sales and product awareness

Kitchener, Ontario

• Performed on-site service and preventive maintenance on a variety of equipment ensuring minimal downtime for corporate customers. Managed customer hardware covering southern Ontario • Managed the “A1 PC” division of Able-One Systems, including the purchasing of hardware, inventory tracking, warranty, repair and RMA needs. Designed and deployed hundreds of “A1-PC” clone computers to meet sales goals• Technical consultant with sales proposals and project management; installed and deployed hardware sales including servers, PCs, printers, and other peripherals• Aided with software and hardware tech support in person, telephone, and web-based; troubleshot network performance bottlenecks using network monitoring, sniffing and analysing tools