As a Lead Software Engineer at JPMorgan Chase within Cybersecurity and Technology Controls, I serve as a seasoned member and leader of an engineering team that works to deliver software solutions that satisfy pre-defined functional and user requirements with the added dimension of preventing misuse, circumvention, and malicious behaviour. The solutions you build directly enable Cyber Operations users and stakeholders through delivery and refinement of critical technology solutions with tamper-proof, audit defensible methods across multiple technical areas within various business functions in support of the firm's business objectives.Job responsibilities• Execute and take the lead on implementing security engineering solutions, including design, development, and technical troubleshooting with the ability to apply knowledge of existing solutions to satisfy security requirements for Cyber Operations users and stakeholders (e.g., clients, users, product, platform, application owners).• Create secure and high-quality production code and maintain algorithms that run synchronously with appropriate systems.• Design, develop, and maintain software applications using Python and Java.• Architect and implement cloud-based solutions on AWS, ensuring scalability, reliability, and security.• Collaborate with cross-functional teams to define requirements, develop solutions, and deliver high-quality software solutions.• Troubleshoot and debug issues, perform root cause analysis, and implement effective solutions.• Write clean, efficient, and maintainable code following best practices and coding standards.• Conduct code reviews, provide constructive feedback, and mentor team members.• Stay up-to-date with emerging technologies, trends, and best practices in software engineering, cloud computing, and Cybersecurity.• Lead and add to a team culture of diversity, equity, inclusion, and respect.

Governance Risk & Controls (GRC) Digital Ecosystem Lead in the Customer Success and Product Adoption group within CTC. The Customer Success & Product Adoption team is responsible for operating GRC as a customer-centric organization that at its core is driven by creating value outcomes.Responsibilities IncludeEnable a customer-centric digital ecosystem designed around how customers interact with GRC and our products and services, creating an intuitive single pane of glass into technology controls, providing content, knowledge and access to tooling.Partner with Product and Service Managers to make a real impact and drive customer-centricity.Partnering with Customer Success and User Experience (UX) SMEs within the team to create, evolve and maintain dedicated customer pages, surfacing relevant content, tooling and training materialsCreate persona-aligned roadmaps, giving customers the ability to focus on the outcomes that deliver value to them.Own and constantly look to evolve GRC Product pages, partnering with teams across CTC and GT to adopt latest available toolingDefine and drive consistent use of channels so customers and GRC colleagues know 'where' to go to for 'what'Drive integration of platforms such as Qualtrics (customer satisfaction) with GRC tooling and alignment to latest best practice

This role requires a variety of strengths and capabilities, including:Hands-on programming/application development experience with JAVA eco-system and associated tooling (Core & EE, Spring Boot, Spring MVC, Spring Cloud, Spring Data, Hibernate etc),Experience with MicroServices & Event Driven ArchitectureExperience with Integration patterns and messaging technologies (JMS, Kafka)Experience with caching solutions such as Hazlecast, Gemfire, EHCache.Experience with Oracle, NoSQL, etcSCM / DevOps / CI/CD tools & process (GIT/Bitbucket, Maven, Ant, Jenkins, Sonar), Testing tools & frameworks (JUnit, Cucumber, Mockito), Agile Methodology and Tools (JIRA)Experience working in Agile teams, ability to focus and grasp business concepts.Strong knowledge of Design & Architectural patterns & principles, including 12 factor app principles & cloud patterns and domain driven designKnowledge of industry wide technology strategies and best practices in software development and workflow products.Strong Communication Skills demonstrating the ability to present and explain ideas and concepts.Project was awarded an international patent in 2020:https://patentscope.wipo.int/search/en/detail.jsf?docId=WO2020198193

This role required a wide variety of strengths and capabilities, including:Advanced knowledge of multiple IT control and project management practicesExpertise in application and infrastructure high-availability and resiliency architecturesProficiency in information security domains, including policies and standards, risk and control assessments, access controls, regulatory compliance, technology resiliency, risk and control governance & metrics, incident management, secure systems development lifecycle, vulnerability management, and data protectionBasic Excel knowledge - Pivot tables, vlookups, etc., ability to extract data to dissect areas of heighted risk concern through dataCybersecurity awareness related activities specific to application scans (Static, OSS, Pen test), remediation activities and associated vulnerability management.Experience in Security and /or Risk Management and / or Corporate Technology with an aptitude in application and platform securityExperience designing and implementing cloud services (e.g., IaaS, PaaS, SaaS, etc.) offered from public cloud service providers (e.g., AWS, Microsoft Azure, Google etc.)Applicable working experience in multiple security domains (e.g., application security, vulnerability reduction, data protection, encryption, logging and monitoring, network security)Technically literate with cloud computing, SDLC, and API technologies and processesAbility to collaborate on ad hoc teams for risk evidencing and analysisAudit engagement experienceExperience of Secure Software Development Life Cycle (SSDLC) (e.g. code review, risk assessments, threat modeling, static code analysis, and dynamic application scanning)Experience working in regulated industries, in particular leveraging technology standards, frameworks, compliance, and industry recognized best practice / standards (e.g. NIST, ISO, PCI, SOC)Understanding of the external threat landscape, threat actors, adversary tactics & techniques, and industry trends

As Head of Operations I directed changes to improving SecurityDialog's software products and service delivery infrastructure. I also built and managed the service delivery team - arranging implementations, liaising with customers to discuss prospects on a range of technical levels.As Head of Customer Service I was responsible for maintaining control of business costs incurred for delivering outstanding levels of customer service.

Continuing previous work for the re-launched/re-branded Cryptic Software Ltd. SecurityDialog provide affordable security and compliance services to small and medium sized enterprises. I oversee the testing of the various flagship security software applications AnalyseIT, CollectIT, ScheduleIT, AudIT, DetectIT.

Cryptic Software produce several security software solutions including a high performance SIEM product providing forensic-level analysis and alerting by ripping through huge volumes of log file data, in real time, without unnecessary impact on resources and performance. As an IBM business partner this has involved working both on site and remotely with our IBM support teams at the innovation centres in both Hursley and Montpellier.One of my first tasks was to produce several rules using regular expressions to match patterns within log files. Shortly after I was tasked with the creation and management of the companies cloud environments. I have managed several Windows Server and Linux instances hosting a suite of services.The greatest of my responsibilities is spent testing the two flagship products Cryptic has in the marketplace, 'SIEM' and 'Credit Card & Asset Scanner'. The later of these has provide exposure to Luhn's Algorithm and further regular expression exposure. Most recently I have been working with a small team to refine our reporting tools for PCI DSS , FISMA, GLBA, SOX, HIPAA and ISO 27001 compliance.

This position at The Bank of England’s Head Office in Bank, London and the datacenter in the De La Rue printing works at Debden saw me fill the role of IT Associate within the Information, Services and Technology Division (ISTD). As the Bank’s IT division, we are responsible for the information, systems and technologies that support the Bank’s policy and operations teams.As part of the IS project and 3rd line support team I have been able to contribute to the success of challenging projects mainly those involving the Mobile Device Management solution. This project saw me working closely with executive members of staff including Neal Semikin (Head of Division, AIDM, and IT Security), the previous CIO Simon Moorhead and later current CIO John Finch, the previous governor Mervyn King and later the current governor Mark Carney.

* Identifying student issues and needs;* Voicing opinions not personally supported or endorsed;* Attending and participating in Staff Student Liaison Committee (SSLC) meetings;* Informally and formally consulting and reporting back to students;* Liaising with other student representatives, and SU reps on issues affecting students;* Campaigning effectively on relevant issues;* Attending training and feedback sessions;* Taking up individual complaints with support, where necessary, from the SU;* Providing a link between staff and students;* Ensuring the student perspective is considered in all decisions;* Improving, defending and maintaining the academic well-being of students;* Seeking to draw attention to changes within the department with particular emphasis on the positive and negative impact it may have on students;* Motivating students I represent by encouraging their involvement and action in the decision making process;* Being aware of and abide by University regulations and trends;* Preparing a report to be handed on to succeeding student representative.

This is a voluntary role within the university. My duties include the following:*Co-ordinate technology days*Supporting Field Services Engineers as and when required*Occasionally cover early/late lectures to offer technical support to Lecturers*Liaise with peers within schools to generate ideas for technical requirements/improvements*Help with design and development*Building relationships across the University*Promoting IT Services and resources*Keeping up to date with IT developments at BU

Responsibilities included decommissioning of older yellow PSTN enabled PayPoint terminals and barcode scanners then installing a new USB / Network enabled PPod ePOS hardware.Connecting the PPod to the TillConnecting the Signature Pad to the TillUpgrading the RAM and PPod software on the TillPolling and Initiating the new PPodTesting - Using an diagnostic barcode to print a PayPoint receipt proving network and local communications connection to PayPoint is successful.Upgrading the Back Office PC.Migrating the branch phone to the BT master socket for the broadband line in the back office via a doubler connected to the microfilter.

2010 - Attended KFC Lansdowne and performed an in-store replacement of the ePOS cash registers LCD screen. I then proceeded to KFC Lyndhurst Road and replaced the plastic casing and hindge on another ePOS register.2011 - Attended KFC Boscombe to diagnose and rectify a broadband router and Cisco ASA fault.

My responsibilities included travelling to BT exchanges within the Dorset and Hampshire area for the Provision & Maintenance on all services delivered by a Main Distribution Frame (MDF). This would involve troubleshooting and fault finding on BT’s Telephone Systems using tools such as an oscillator to accurately trace and locate circuits. I was for the majority working solo to my own initiative to resolve issues to completion to strict deadlines.My experience in this role covers:* Distribution (D) & Exchange (E) side UTP cable jumpering,* IDC and Soldering of Circuits* Fault finding and repair of PSTN / ADSL / ISDN / RED-CARE circuits.* Testing HDF (Handover Distribution Frame) for the commissioning of LLU (Local Loop Unbundling) Equipment* Using correct wiring standards and use of colour codes.* Contacting ISP's to resolve faults* Contacting BT's Customers via telephone on the state of the repair.* Using BT's testing systems ( ECLIPSE / RATS / TEST II ) to trace fault and diagnose.

My role at Mercom required to forensically diagnose faults with ePOS equipment and client laptops/desktop computers for both warranty and out-of-warranty repairs. • Software fault diagnosis for systems found to contain viruses and other malware. • Reflashing or updating of BIOS chipsets Reflashing of motherboard ‘glueparts’ data on Packard Bell Machines. • Reflashing of motherboard and hard disk DMI Tattoos on Hewlet Packard Machines. • Repair of individual computer hardware such as CD/DVD/Blu-Ray disc drives, power supply units. • Windows 95/98/2000/XP/Vista/7 and BIOS password removal.• Being responsible for ordering and fitting of replacement LCD screens, inverter boards and other hardware for desktop, all-in-one computers and laptops. • Reflow soldering of surface mount BGA [Ball Grid Array] components such as graphics cards, motherboard north/southbridge chipsets. • Removal, replacement and resoldering of individually visually checked and electronically tested to prove fault of: capacitors, CMOS/BIOS chipsets and MOS-FETs [metal oxide semiconductor field effect transistors].

As an EMEA user support technician at JPMC I was able to expand my remote troubleshootingand technical skills and also allowed me to further develop my effectiveness as a customer service agent by delivering an excellent and prompt service to a global rather than local user base. In this role I was able to learn new skills such as working with UNIX and UNIX like operating systems such as Linux, and administrating these systems remotely via SSH.* Providing support of IT hardware, software, networks and telephony.* Troubleshooting, administration and support of Windows 2003, UNIX and Linux Servers and on Dell hardware at all 1st and 2nd levels of support.* Mainly first with some second line support.* Managing the current email system (Lotus Notes) and assisting the software migration to Microsoft Outlook.* Delivering secure remote support using Telnet, SSH and Remote Assistance.

Then called Bournemouth and West Hampshire Water, while at the organization I was exposed to different operating systems including Windows 2003 (Web, Standard & Enterprise Editions), Windows 2000 Servers and NT4 Servers working with Windows 2000 and Windows XPworkstations. I determine the exact nature of problems (1st to 2nd line support). Providing remote and faceto-face support for over 500 users based in 4 locations on 3 separate company sites. I helped to provideexpedient error corrections and solutions whilst working on projects in a variety of support and developmentroles.* Accomplished in setting and meeting deadlines.* Providing support of IT hardware, software and networks.* Troubleshooting, administration and support of Windows 2003 Servers and on Compaq/HP hardware at all levels.* First, second and some third line support.* Optimum trouble shooting and problem solving abilities developed.* Managing the email system (Exchange Server 2003) and ensuring the appropriate level of anti-virus protection.* Secure remote support using DameWare Remote Control, Telnet & Remote Connect.