Michael Richmond

Michael Richmond Email and Phone Number

VP, Chief Information and Quality Officer | Touchstone Health, Inc. @ Touchstone Health
new york, new york, united states
Michael Richmond's Location
Dallas-Fort Worth Metroplex, United States
Michael Richmond's Contact Details

Michael Richmond work email

Michael Richmond personal email

n/a
About Michael Richmond

TECHNOLOGY AND BUSINESS OPERATIONS ACUMEN THAT DRIVE SUSTAINABLE SUCCESS As an IT and Business Operations Executive, I leverage my expertise in operations, technology, quality and team building to transform healthcare organizations.My background includes success in collaboratively driving growth for business startups, upgrading and improving outdated systems, and achieving multimillion dollar cost savings through operational improvements.Known as a high energy and collaborative leader with depth of insight in the healthcare arena, I employ leading edge technology solutions to improve quality, compliance and customer satisfaction.SPECIALTIES♦ Strategy and Execution ♦ Transformational Solutions ♦ Leading Edge Technology ♦ Business Operations ♦ Healthcare Regulatory Compliance ♦ Healthcare Quality Improvement ♦ Health Management Model Design ♦ Call Center Technology ♦ Vendor Management ♦ Data Center Technology ♦ Healthcare Web Applications ♦ Team Leadership

Michael Richmond's Current Company Details
Touchstone Health

Touchstone Health

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VP, Chief Information and Quality Officer | Touchstone Health, Inc.
new york, new york, united states
Website:
touchstoneh.com
Employees:
41
Michael Richmond Work Experience Details
  • Touchstone Health
    Vp, Chief Information And Quality Officer
    Touchstone Health 2009 - Present
    White Plains, Ny
    Lead IT, Quality, Office Administration, Appeals and Grievances, Provider Services and Member Enrollment. Direct internal and outsourced IT professionals and Quality Management team members. Developed education, incentive and operational improvement strategies for HEDIS, STAR and HCC/Risk Score programs. Executed network upgrade, systems and job monitoring solutions, disaster recovery revitalization, migration to cloud services, and creation of IT policies and procedures. Led successful corporate office move and data center consolidation within tight timeline resulting in monthly savings of $45k. Developed proprietary Appeals and Grievance system significantly improved incidence of complaints. Finalist for 2012 Excellence in Adaptive Case Management Award by the Workflow Management Coalition and KM World Magazine.
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  • Booz & Company
    Associate Consultant, Healthcare And Information Technology
    Booz & Company 2008 - 2009
    Greater New York City Area
    Consolidated / executed migration planning for leading health plan; eliminating multiple processing systems, and standardizing process and technologies across regions. Analyzed and aligned enterprise call center technologies and service operations for one of the largest US payers. Developed technology consolidation roadmap for leading US pharmacy benefit manager delivering projected savings of $25M+.
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  • Carecore National
    Vice President | Cio
    Carecore National 2007 - 2008
    Wappingers Falls, Ny
    Managed infrastructure and software operations staff; managed desktop support services to employees across across 3 office locations. Implemented production support management controls for 24 hour operations. Managed day-to-day software development projects and related team that serviced more than 18M lives across multiple health plans. Reimplemented multi-million data center environment and upgraded iGel thin client / Citrix environment to grow remote employee capacity.
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  • Touchstone Health Partnership, Inc.
    Vice President | Cio
    Touchstone Health Partnership, Inc. 2002 - 2006
    Greater New York City Area
    Implemented multi-site systems architecture to support business continuity and flexible staffing. Secured government approval from Centers for Medicare and Medicaid Services for PSO license. Developed IT policies and procedures, staffing model transforming IT organization. Obtained $6M in corrected and ongoing monthly revenue from CMS.
  • Webmd
    Director Of Information Systems
    Webmd 2000 - 2002
    Elmwood Park, Nj
    Managed design and implementation of all ETL stages. Developed operational procedures; data validation and user inquiries / support processes and grew professional team. Directed implementation of web-based executive information system for 120 senior leadership users; yielding $260M in cost reductions. Led 150-user corporate financial reporting and analysis system. Streamlined data and incorporated metrics from nationwide offices and multiple acquisitions.
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  • Accordant Health Services
    Director Of Information Systems
    Accordant Health Services 1998 - 2000
    Greensboro/Winston-Salem, North Carolina Area
    Received multiple awards for patient-focused web applications: Award for Best Health / Healthcare Content from eHealthcare; Best Care / Disease Management site from Strategichealthcare.com; Best Internet Application in Disease Management from Disease Management Association of America. Recipient of first annual Accordant President's Award for leadership and performance.
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  • Merck-Medco Managed Care, Llc
    Business Analyst
    Merck-Medco Managed Care, Llc 1993 - 1998
    Business AnalystProject ManagerSenior Financial AnalystFinancial AnalystGroup Underwriting Rep, Oxford Health Plans

Michael Richmond Skills

Vendor Management Healthcare Information Technology Team Leadership Process Improvement Strategic Planning Team Building Business Intelligence Sdlc Quality Improvement Project Management Healthcare Program Management Business Strategy Enterprise Architecture Strategy Software Development Management Data Center Software Documentation Change Management Business Transformation Business Operations Technology Solutions Regulatory Requirements Compliance Healthcare Analytics Product Management Product Development Project Portfolio Management It Transformation It Operations Managed Care Payer Organizational Leadership Project Implementation

Michael Richmond Education Details

Frequently Asked Questions about Michael Richmond

What company does Michael Richmond work for?

Michael Richmond works for Touchstone Health

What is Michael Richmond's role at the current company?

Michael Richmond's current role is VP, Chief Information and Quality Officer | Touchstone Health, Inc..

What is Michael Richmond's email address?

Michael Richmond's email address is mi****@****att.net

What is Michael Richmond's direct phone number?

Michael Richmond's direct phone number is +120399*****

What schools did Michael Richmond attend?

Michael Richmond attended University Of Maine.

What skills is Michael Richmond known for?

Michael Richmond has skills like Vendor Management, Healthcare Information Technology, Team Leadership, Process Improvement, Strategic Planning, Team Building, Business Intelligence, Sdlc, Quality Improvement, Project Management, Healthcare, Program Management.

Who are Michael Richmond's colleagues?

Michael Richmond's colleagues are Bertha Agrait, Peter Parish, Frank Richardson, Brittany Bake, Marciana Roger, Jasmin Abuella, Sarah Mandujano.

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