Michael Richmond Email and Phone Number
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Working at top Fortune companies such as Philadelphia Gas Works, Amerihealth Caritas SAP, Zoetis, and DaVita as part of their support teams, collaborating with executives, customers and vendors, has been an amazing experience. The bulk of my career has been in health care, and I have developed solid skills in patient billing, insurance contracts, project coordination, and client services. With eight years in customer service, I bring exceptional client relationships skills and a talent for cultivating alliances. Early in my career, I learned what it means to deliver results in a fast-paced, high-volume environment. With a focus on quality and productivity, I consistently demonstrated genuine enthusiasm in proactively taking on challenging assignments, quickly learning new technologies and solving difficult problems with exceptional accuracy and timeliness.Known for always bringing positive energy to the workplace, I am energized by challenges and motivated to stay on top of the game. Whether asked to help alleviate a backlog, lead a project or solve a bottleneck, I am the kind of professional that jumps right in to get the job done. Applying my strong analytical, critical-thinking and organizational skills, I take it upon myself to constantly learn new things on a job, and I hold myself accountable for the results. As a people person, I have always found that keeping lines of communication open helps bring people together and facilitates business process improvements.Currently, I am seeking an A/R role at a progressive company that values team collaboration and hard work. Connect with me on LinkedIn or contact me by email at Michael.Richmond.3684@gmail.com for any business opportunities.Areas of Expertise:Accounts Receivable, Patient Billing, Automated Billing Systems, Project Management, Team Leadership, Patient Relations, Customer Relations, Account Management, Order Management, Status Reports, Case Management, Quality Assurance, Quality Control, Writing, Research, Mathematics.
Philadelphia Gas Works
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Buyer 1Philadelphia Gas Works Jul 2023 - PresentPhiladelphia, Pa, UsReviewed purchase orders in Oracle Financials module, entered supplier information and ran monthly reports to determine status of contract expiration dates. Identified need for contract renewal, termination, and/or re-negotiation and send out quarterly reminders. Prepared Requests for Quotation (RFQs) solicitation documents, analyzed vendor responses, prepared support documentation and accepted the lowest bids up to $100,000. Prepared purchase orders, ensuring that all necessary approvals, specifications/documentation for given actions are requested, obtained and properly filed. Performed all procurement administrative functions including but not limited to answering phones, maintaining the file system and responding to routine correspondence. Assisted higher level Buyers with routine procurement activities including but not limited to reviewing and observing market conditions and following mergers, acquisitions, consolidations and market developments through seminars, courses, purchasing meetings, publications and periodicals. Tracking shortages, surpluses, and price fluctuations. Interviewed vendors to gain information of their new products, and market conditions, changes and availability. Solicited quotations from minority/women owned enterprises in support of PGW’s policy of increasing M/WBE participation levels. Gathered data and made recommendations on the capability of these vendors to provide PGW’s with the desired quantity of materials and services within acceptable time frames, prices and quality. Conducted analyses to ascertain better and more cost-efficient purchasing processes and practices, such as purchasing versus leasing versus renting, etc. Consolidated requisitions from a variety of company areas for the same or similar items into blanket purchase orders to take advantage of volume discounts and reduced costs. Performed other special projects and assignments as requested.
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Supply Chain CoordinatorPhiladelphia Gas Works Apr 2022 - Nov 2023Philadelphia, Pa, UsPerformed administrative duties for the Supply Chain Department (Answer phones, take messages, and assisted individuals who contacted the department). Prepared administrative documents and forms. Scheduled and coordinated department meetings and maintained conference room schedules. Attended department meetings, developed, and distributed agendas, and took meeting minute notes. Performed clerical duties such as filing, distributing mail, and creating/editing memos, letters, and other correspondence. Ordered supplies and managed memberships for the department and created purchase requisitions and purchase orders. Assisted Buyers with routine procurement activities such as creating and distributing agendas for the Competitive Contracting Committee weekly meeting. Assisted Buyers in notifying vendors of upcoming procurement opportunities and with other vendor communications utilizing PGW’s electronic bidding platform. Scheduled and attended pre-bid/proposal meetings, took meeting minute notes, and coordinated responses to vendor questions. Recorded and transcribed responses from vendor bids and proposals. Conducted analyses to ascertain better and more cost-efficient purchasing processes and practices such as leasing vs purchasing vs renting, etc. Consolidated requisitions from different areas of the company for the same or similar items into blanket purchase orders to take advantage of volume discounts and reduced costs. Identified needs for contract renewal or termination and sent out monthly reminders to departments. Participated in Procurement and Supplier Diversity Events as needed. Provided technical support for the department. Created templates and forms by the department. Wrote and edited technical specifications, procedures, flowcharts, training documents, user manuals, and project documents. Assisted Manager of Controls, Analytics, and Office Services in developing and reporting departmental metrics/KPI’s.
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Financial AnalystAmerihealth Caritas Jan 2020 - May 2021Philadelphia, Pa, UsSupport various departments (Enrollment, Customer Service, Corporate Finance, Accounts Payable, Claims, and Medical Management) in assisting in the creation of weekly, monthly and quarterly reports as well as assist in the creation of automated reports. Created and consistently updated ad hoc reports for various departments. Partnered with various members both internally of the organization as well as vendors on the external side of the company to ensure accurate and timely results and data for reports and projects. -
Business AnalystAmerihealth Caritas Sep 2018 - Dec 2019Philadelphia, Pa, UsBuild repeatable automated reports to support all functional areas including but not limited to Enrollment, Customer Service, Claims, Finance, Encounters, Reconciliation and Medical Management to support operational excellence across all Products. Develop Complex reporting to support oversight capabilities and ensure performance standards meet all Plan, State and CMS audit and Star requirements. Support creative solutions to mitigate real-time business break fix’s following a three pronged agile approach inclusive of developing short, mid and long term automated solutions. Provide analytics to help re-engineer existing business processes to gain efficiencies and reduce manual intervention utilizing agile three pronged approach. Develop ad-hoc and repeatable State, CMS and internal reporting as needed. Ability to maneuver through all systems test environment to support preliminary testing of all work. Interface directly with the Process Improvement Analysts (PIA) to secure and understand technical requirements with the ability to translate into IS language and code development. Collaborate and develop strong business partnerships with the Medicare IS, Compliance and Business Owners of each functional area along with the Enterprise IS, EDI, Medical Economics, Quality Assurance and Operations teams. Extensive operational systems experience, IS knowledge and understanding of IS technical terms. Proficient in data manipulation and reporting. Thorough understanding of data bases and, file transfer protocols.
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Customer Service & Order Fulfillment | Sales Support Analyst | Claims Analyst/Project ManagerMakro Staffing/Yoh Staffing/K-Force Staffing Agencies Feb 2014 - Apr 2017Supported sales and customer service teams in high-volume, fast-paced environments. Routinely worked with databases, updated content, responded to inquiries and provided customer service as needed. Collaborated with executives, customers and vendors to evaluate and facilitate process improvements; tracked and monitored records and accounts.Selected Achievements• Zoetis: Supported customer service team in alleviating thousands of backordered medications and vaccinations from 5 warehouses, resulting in significantly boosting customer satisfaction scores. Retained for 2 consecutive years.• SAP: Supported global SAP pre-sales organization. Contributed to evaluating customer surveys relating to security and functional product requirements, generating increased customer retention and quicker turnaround times. • Heffler Claims Group: Managed records, researched data and created accounting reports to help alleviate backlog of class action settlement cases. This improved efficiency, turnaround times and meeting of budget requirements.
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Inbound Sales SpecialistWells Fargo Apr 2013 - Jul 2013San Francisco, California, UsHandled incoming sales and service calls from customers while also placing outbound calls to customers in order to meet sales goals. Provided customer service with the objective of profiling customers and extending contact to sell new or additional products and/or services.Completed necessary system navigation and call tracking. Developed and maintained knowledge of a variety of financial products and services. Handled all calls with the intent of providing customer satisfaction and retention. Assisted as part of a pilot team responsible for testing new products and new channels. -
Patient Account RepresentativeDavita Jan 2011 - Apr 2013Denver, Co, UsRecruited from Penn State job fair. Worked closely with insurance companies in identifying payor guidelines, ensuring payment and insurance eligibility. Tracked A/R for all payor types; adjusted pricing, reimbursement issues and non-payment of claims; reconciled discrepancies between billing systems and records; ensured SOX compliance. • Recognized for outstanding client service and quick response time in executing on evaluations.
Michael Richmond Skills
Michael Richmond Education Details
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Penn State UniversityBusiness -
Delaware County Community CollegeLiberal Arts
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Monsignor BonnerDiploma
Frequently Asked Questions about Michael Richmond
What company does Michael Richmond work for?
Michael Richmond works for Philadelphia Gas Works
What is Michael Richmond's role at the current company?
Michael Richmond's current role is Supply Chain | Analyst | Analysis | Reporting | Payables | Receivables | Project Management | Healthcare | Medicare.
What is Michael Richmond's email address?
Michael Richmond's email address is mj****@****psu.edu
What is Michael Richmond's direct phone number?
Michael Richmond's direct phone number is +148435*****
What schools did Michael Richmond attend?
Michael Richmond attended Penn State University, Delaware County Community College, Monsignor Bonner.
What are some of Michael Richmond's interests?
Michael Richmond has interest in Children, Civil Rights And Social Action, Disaster And Humanitarian Relief, Human Rights, Health.
What skills is Michael Richmond known for?
Michael Richmond has skills like Customer Service, Management, Microsoft Office, Marketing, Customer Satisfaction, Microsoft Excel, Leadership, Powerpoint, Accounts Receivable, Microsoft Word, Healthcare, Outlook.
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