Michael Ringbauer Email & Phone Number

Charleston, Sc, Us

Workforce Management Specialist within Voya Financial's recent acuisition of Benefitfocus.• Investigate sources of adherence and operating variances; advise solutions to affected parties and stakeholders.• Develop forecasts for expected staffing needs and resolve discrepancies. • Leveraged workforce management software to show key areas of operational risk and build agent schedules.• Lead approval/denial of discretionary actions to maximize the productivity of employees and minimize slack.• Proactively assign agent queues addressing business and agent ability, adjusting real time to exceed SLA goals.• Train new, temporary employees and contact center supervisors in policy and procedure.• Operate DataRunner v4 to run predefined and validated scripts for reporting and updating production data.• Implement client onboarding using Salesforce tools, processes, and procedures.

• Analyzed market and economic conditions to determine optimal environments to execute securities transactions• Applied fundamental screening with technical analysis tools to manage existing positions and identify new opportunities• Examined financial statements and earnings reports to assist timing and execution of trades• Entered and exit transactions with firm risk control processes, various charting techniques, and multi-timeframe analysis• Regularly documented processes for recordkeeping and error correction

Pittsburgh, Pennsylvania, Us

• Leveraged workforce management software and tools to illustrate key areas of operational risk and exceed service level goals within contact center environment; Maintained communication channels for events impacting call flow and availability.• Analyzed real-time call metrics and volume patterns to adjust shifts, improving workforce efficiency.• Supervised call flow and agent availability, supporting up to fifteen individual business segments; ~3000 total staff.• Trained new employees and contact center supervisors in workforce management procedures.• Prepared and presented performance reports for senior executives and internal stakeholders.

Pittsburgh, Pennsylvania, Us

• Acquired and enhanced client relationships through inbound networking• Interviewed prospective clients to establish goals for investments and financial planning via mutual fund, exchange-traded fund, proprietary managed account products and self-directed solutions; trained internal partners to identify opportunities• Actively reviewed financial plans and client variables to recommend changes as needed

Boston, Ma, Us

• Consulted with clients to resolve inquiries as well as provide account and product guidance• Processed options, stock, mutual fund, ETF, and fixed-income transactions• Promoted from Financial Representative to High Net Worth Associate in January 2016 for exceeding referral expectations and customer service goals

Boston, Ma, Us

Bellhops is a tech-based moving solution that exclusively employs college students to provide small local moving help in 115+ cities across the country.Supervise, manage and execute small residential movesResponsible for all customer coordination and communication in the moving processEnsure customer satisfaction through unparalleled customer service

Massapequa, Ny, Us

Chemical sales leader in the month of June 2013 based on in-store commissionEducated customers of the various pool chemical products to ensure they would achieve and train new chemical salesmen in proper sales techniques, cash register, and inventory duties to certify quality service and speedy delivery to customers

Fulfilled orders for customers while providing a sanitary environment for staff/customersCreatively displayed inventory to help boost sales of specific itemsSupervised and trained new employees

Bachelor'S Of Science In Business Administration, Finance

Study Abroad, Pitt In London

High School