Michael Ringbauer Email and Phone Number
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Workforce Management Specialist at Benefitfocus (a Voya Financial company), a leader in creating data-driven, cloud-based software solutions for health care and benefits administration.
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Workforce Management SpecialistBenefitfocus May 2022 - PresentCharleston, Sc, UsWorkforce Management Specialist within Voya Financial's recent acuisition of Benefitfocus.• Investigate sources of adherence and operating variances; advise solutions to affected parties and stakeholders.• Develop forecasts for expected staffing needs and resolve discrepancies. • Leveraged workforce management software to show key areas of operational risk and build agent schedules.• Lead approval/denial of discretionary actions to maximize the productivity of employees and minimize slack.• Proactively assign agent queues addressing business and agent ability, adjusting real time to exceed SLA goals.• Train new, temporary employees and contact center supervisors in policy and procedure.• Operate DataRunner v4 to run predefined and validated scripts for reporting and updating production data.• Implement client onboarding using Salesforce tools, processes, and procedures.
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Equity/Options TraderNks Capital, Llc May 2021 - May 2022• Analyzed market and economic conditions to determine optimal environments to execute securities transactions• Applied fundamental screening with technical analysis tools to manage existing positions and identify new opportunities• Examined financial statements and earnings reports to assist timing and execution of trades• Entered and exit transactions with firm risk control processes, various charting techniques, and multi-timeframe analysis• Regularly documented processes for recordkeeping and error correction
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Reporting And Real-Time AnalystPnc Oct 2018 - May 2021Pittsburgh, Pennsylvania, Us• Leveraged workforce management software and tools to illustrate key areas of operational risk and exceed service level goals within contact center environment; Maintained communication channels for events impacting call flow and availability.• Analyzed real-time call metrics and volume patterns to adjust shifts, improving workforce efficiency.• Supervised call flow and agent availability, supporting up to fifteen individual business segments; ~3000 total staff.• Trained new employees and contact center supervisors in workforce management procedures.• Prepared and presented performance reports for senior executives and internal stakeholders. -
Investment AdvisorPnc Oct 2016 - Oct 2018Pittsburgh, Pennsylvania, Us• Acquired and enhanced client relationships through inbound networking• Interviewed prospective clients to establish goals for investments and financial planning via mutual fund, exchange-traded fund, proprietary managed account products and self-directed solutions; trained internal partners to identify opportunities• Actively reviewed financial plans and client variables to recommend changes as needed
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High Net Worth AssociateFidelity Investments Jan 2016 - Oct 2016Boston, Ma, Us• Consulted with clients to resolve inquiries as well as provide account and product guidance• Processed options, stock, mutual fund, ETF, and fixed-income transactions• Promoted from Financial Representative to High Net Worth Associate in January 2016 for exceeding referral expectations and customer service goals -
Financial RepresentativeFidelity Investments Jul 2015 - Dec 2015Boston, Ma, Us
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BellhopBellhops, Inc. Aug 2014 - Jul 2015Bellhops is a tech-based moving solution that exclusively employs college students to provide small local moving help in 115+ cities across the country.Supervise, manage and execute small residential movesResponsible for all customer coordination and communication in the moving processEnsure customer satisfaction through unparalleled customer service
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Sales AssociateIsland Recreational Apr 2013 - Aug 2013Massapequa, Ny, UsChemical sales leader in the month of June 2013 based on in-store commissionEducated customers of the various pool chemical products to ensure they would achieve and train new chemical salesmen in proper sales techniques, cash register, and inventory duties to certify quality service and speedy delivery to customers -
Deli ClerkThe Bagel Factory Apr 2010 - Aug 2012Fulfilled orders for customers while providing a sanitary environment for staff/customersCreatively displayed inventory to help boost sales of specific itemsSupervised and trained new employees
Michael Ringbauer Skills
Michael Ringbauer Education Details
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University Of PittsburghFinance -
Capa International EducationPitt In London
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FarmingdaleHigh School
Frequently Asked Questions about Michael Ringbauer
What company does Michael Ringbauer work for?
Michael Ringbauer works for Benefitfocus
What is Michael Ringbauer's role at the current company?
Michael Ringbauer's current role is Workforce Management Specialist at Benefitfocus.
What is Michael Ringbauer's email address?
Michael Ringbauer's email address is mi****@****ity.com
What is Michael Ringbauer's direct phone number?
Michael Ringbauer's direct phone number is +151673*****
What schools did Michael Ringbauer attend?
Michael Ringbauer attended University Of Pittsburgh, Capa International Education, Farmingdale.
What are some of Michael Ringbauer's interests?
Michael Ringbauer has interest in Children, Economic Empowerment, Civil Rights And Social Action, Education, Poverty Alleviation, Science And Technology, Disaster And Humanitarian Relief, Human Rights.
What skills is Michael Ringbauer known for?
Michael Ringbauer has skills like Microsoft Excel, Microsoft Office, Teamwork, Leadership, Powerpoint, Time Management, Social Media, Excel Models, Sql, Ms Vba, Reporting And Analysis, Performance Reporting.
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