Manager in Global People, HR and Payroll Transformation Practice and responsible for Client Vendor Identification, Global Implementations, Service Delivery Model Optimizations, Process Design and Efficiency. Focus on assisting organizations with selecting, implementing and realizing value from Human Capital Management technology and how it impacts information strategy. Work with organizations to help them understand and apply change via approaches that involve people, processes, technology and information.

• Hands on management of 10 – 12 international payroll system software specialists (Raleigh, NC & Sao Paulo, BR) producing approximately 8,000 pay slips per month throughout 12 countries in the Americas region.• Reviewed and approved all exceptions to processes, monitoring/reconciliation of financial institution for client fees and deposit accounts, with final approval of ACH and wire transfers. • Directed all Periodic, Quarter and Year End activities for both US and Canada that included, but not limited to, reviewing of all documents (i.e. W-2, W-2c for IRS and T-4s and T-4 summaries for CRA, etc.) • Accountable for the maintenance and reporting of a required 99.9% payroll accuracy results using BPM workflow software solution. • Governed all monthly and escalated client management calls. • Participated in all company client prospect opportunities for deals that included North and South American business. This included answering Request for Response/Proposals (RFR/RFP), headcount/man-hour forecasting for proposed services and estimated Pay slip count, and presentation of services included in proposal for the Americas.

• Created company’s first Product Management Department.• The goal of this team was to identify, prioritize and implement critical products and services that would enhance the CloudPay SAAS platform offering. A few of these projects that had great success were: o Workday / CloudPay Interface (Cloud Connect) – Worked with development to lay the foundation for the first interface template that would be used for numerous countries that allowed standardizing how employee master and payroll data would process between systems. This interface design is now used for various HRM systems. o BPM Tool – Worked with staff to introduce the company’s first Business Process Management tool (Process Maker) that allowed payroll to be processed in the same manner globally to meet 99.9% accuracy goals. o In-House Initiative – Created template process for procuring and implementing solutions that would allow for payroll processing to be taken in-house where currently 3rd party vendors are responsible. The countries that were chosen for this solution were based on cost to do business and complexity of processing payroll. This approach allows for a downstream positive ROI to CloudPay and provided better competitive pricing back to clients.

• Oversee all new client implementations for the Americas (Canada, US and Latin America).• Reporting directly to VP of Global Project Delivery• Required to evaluate, plan and resource appropriately each newly signed deal through review of Master Service Agreements, Pricing and Statements of Work.• Work with two counterparts located in APAC and EMEA, to guarantee projects are synchronized in accordance with agreed upon global delivery requirements.• Act as escalation point to Project Managers, Business Analysts and Transition Consultants when client issues arise.• Project Managed accounts that valued $1 million+. • Responsibilities include budgeting, developing project plans, managing and tracking, working with product delivery team when solution did not meet in-country statutory HR/Payroll requirements or client business requirements.

• Gathered, interpreted, designed and documented client requirements including configuration of solution design around the preparation/production of HR/Payroll for US based and Multinational large market companies moving to an outsourcing model.• Successful installation of products and services that met all service level agreements (SLA) in HR, payroll, health & welfare.• Configuration of time & attendance, payroll tax, LOA, recruiting, compensation interfaces.• Responsible for the training and supervision of payroll teams regarding the production and processing of weekly/biweekly/semimonthly/monthly payrolls.• Project Management proficiencies in communicating project status analysis to external and internal clients that include production timetables, status reporting, client/project team coordination and risk analysis.• Successfully worked with various internal divisions within Ceridian to create HRO’s first Business Requirements Document template. Template included process standards, Visio flows and additional template formats used to gather client specific data. This allowed for more efficient implementations and productive, repeatable standards across accounts.

• Responsible for the design, development, testing and support of the corporate HR/Payroll Information System (Source 100 – 5,000 Employee Database)• Working with Ceridian, successfully migrated company from Source 100 (DOS product) to Source 500• Accountable for the design and development of the corporate HR Intra/Internet• Management of staff in the maintenance and processing of employee data• Designed statistical and strategic reports for corporate officers using Crystal Reporting• Communicating justifications to executive team for software solutions that would benefit company business requirements and goals.

Contractor through Dicker Staffing Services for PC Service Source, Inc.