-Contracted with Seattle Public Schools to provide on-site support and housing solutions to over 60 individuals living in an unsanctioned homeless encampment behind Broadview-Thomson K-8.-Formulated collaborative partnerships with DSHS, Housing Connector, Peoples Harm Reduction, ETS REACH, The Interfaith Community, King County Library System, LEAD, The Ballard Food Bank, JUSTCares, and the DOL to coordinate care and ensure that the health and basic needs of clients were being met.-Coordinated housing referrals directly to the HOPE Team, while serving as the sites outreach team.-Empowered unofficial camp leaders by delegating leadership tasks and including them in organizational decision-making. -Worked with King County, LIHI and DESC to successfully secure non-congregate housing resources for all members of the Bitter Lake encampment.- Successfully negotiated for the security of 14 emergency housing vouchers from the KCRHA for clients residing in LIHI tiny home villages.- Mediated conversations between members of organizations to promote the support of the Woodland Park homeless encampment.- Worked in partnership with King County Public Health to provide outreach and distribute vital resources to various encampments throughout King County.

- Recruited a team of skills-based volunteers to develop an online storytelling platform designed to reduce stigma and shed light on the unmet needs of community-based behavioral health clients.- Mentored nine student interns as they co-facilitated support groups alongside certified peer counselors within various affordable housing communities- Recruited four film students to interview clients with needs not being met by public programs.- Identified federal and state grant opportunities and submitted proposals for funding- Designed feedback surveys and collected demographic data- Created and distributed marketing and delivered presentations to several non-profit boards and executive leadership teams seeking fiscal sponsorship.

Board Trustee - Planning Committee

- Worked with the Mayor and City Council on the development and implementation of the cities first homeless outreach program.- Coordinated regional emergency effort that successfully protected over 100 people living unsheltered from a three day winter snow storm after all shelters on the east side had reached occupancy. - Performed needs assessment of vulnerable population by developing an application with Microsoft volunteers that positively incentivized participation. - Completed Issaquah's most thorough and efficient P-I-T count ever recorded, despite King County not requiring a count due to the pandemic.- Served as an intermediary between the Issaquah Police Department and people experiencing homelessness, coordinating with Eastside Fire and Rescue when needed. -Established positive relationships with business owners, neighboring shelters, and motels inside and outside Issaquah city limits.

-Worked with over 20 individuals experiencing homelessness with serious mental illnesses, recent hospitalizations, incarcerations, and substance use disorders. - Developed and maintained positive relationships with landlords throughout King county.- Successfully housed 11 individuals and 2 families previously experiencing chronic homelessness with significant barriers.- Helped clients develop wellness skills involving house chores, personal hygiene, cooking, exercise, and budgeting n order to live with maximum independence.-Developed a comprehensive understanding of housing programs and financial assistance available to residents of King county-Proactively formed community partnerships with organizations such as Housing Connector, the YWCA, Recovery Cafe and more.-Provided trauma-informed counseling to clients experiencing homelessness

• Recruited a team of skill-based volunteers to create a replicable and scalable support group consortium model for all NAMI Affiliates. The "Allied Support Network" leveraged the NAMI branding to recruit all the individual efforts of group support within a community, offering its members free marketing, meeting space, and participation in our weekly "facilitator support group".• Partnered with Crisis Connections to design a comprehensive suicide prevention, awareness, and postvention educational program to provide to the Lake Washington School District. • Pioneered new method for engaging and supporting information and referral requests, recognized as a best practice by the NAMI state affiliate• Partnered with Core Clinical Research to create a referral incentive program that encourages group facilitators and class leaders to recruit eligible participants for clinical research studies.

• Performed an organizational needs assessment by speaking to donors and stakeholders, resulting in a radical organizational marketing pivot that introduced new donor segments and a 45% increase in online donor revenue• Developed new fundraising collateral and donation strategies, such as adding appeals to all staff email signatures• Responsible for the recruitment, training, and supervision of all volunteers, interns, and contractors and improving the onboarding process by creating applications, a staff handbook, and a training curriculum.• Provided administrative and technical support to office staff, such as scheduling meetings, taking minutes, ordering supplies, answering calls and emails, working with vendors, and hiring contractors. • Scheduled, staffed, and coordinated vendors for over 20 community outreach and fundraising events and initiatives, including the 2019 Youth Mental Health Conference.• Educated and supported the community by facilitating support groups, leading individual and family classes, and speaking to audiences at churches, schools, conferences, and workplaces.• Spoke weekly to members of law enforcement taking Crisis Intervention Team (CIT) training at the Washington State Criminal Justice Training Center

• Managed IT account creations and terminations, including software licenses• Served as IT Liaison for all Office Managers and coordinated with IT Support & Infrastructure to address all company equipment needs• Contributed to the successful migration from Lync to Skype for Business by discovering data inconsistencies that correlated with service interruptions• Member of the project team responsible for the support and company-wide roll-out of ServiceNow• Identified interdepartmental duplicate work and created process improvements to prevent future incidents

• Sold and reserved travel arrangements on bulk rate travel packages to consumer companies such as Groupon and Living Social• Effectively built, marketed and sold wholesale European vacation packages to travel agencies and cruise lines• Served as an escalation point for the planning and selling of more logistically complex travel itineraries requested by higher profile clientele to ensure account retention• Specialized in finding an airline’s best fare class, providing clients with unmatched package prices while still generating maximum revenue

• Executed trades for client mutual funds, stocks, ETFs, and fixed income products • Monitored accounts and investment portfolios to ensure all transactions and trades met regulatory guidelines

• Built client base through pull marketing, and developed client relationships• Managed consumer & business mortgages & home equity lines, deposit accounts and loan• Educated each customer and sold financial products to individual customers based on their needs