Michael Mcguire Email & Phone Number

Williamsville, Ny

Provided administrative support to multiple underwriters to expedite underwriting process. Primary focus was on package policies of Property and General Liability lines of business, as well as Umbrella in support of package policies. Handled policy processing and issuance of complex, larger policies ($25K+ premium), including new business and renewals, endorsements, cancellations in accordance with authority level and guidelines. Corresponded with underwriters and agents regarding various coverage and/or premium concerns via e-mail or phone. Entered data from applications received, performed system and manual rating of coverages, manual coding of coverages and premiums, provided rating worksheets and quote proposals to Underwriters. Conducted preliminary review of account losses, building information, values and risk control reports, adjusted values as needed and provided rating worksheets and quote proposals. Assisted Small Business Unit with endorsement processing transactions to meet service standards.Trained new team members on procedures and processes.Participated as instrumental team member in conversion of large account policies from Tower to AmTrust’s rating system.Collaborated with team members to meet due dates and service level agreements, and consistently met or exceeded quality standards for Productivity and Quality.Volunteered to manage special manual coding correction project to comply with ISO audit.Underwriting Assistant (2007 to 2008)Provided Underwriting support, including application review, system quoting / issuance of new business, endorsements, cancellations, reinstatements and renewals for Commercial Property, Liability, Package and Umbrella policies for the Small Business Unit (under $25K premium).

Amherst, Ny

Underwriting Technician (2000 to 2007)Supported underwriters in servicing a book of commercial lines business by processing new business and renewal quotes, as well as endorsements, reinstatements and cancellations, for Commercial Package, Business Owners (BOP), Property, Liability, Workers’ Compensation, Auto and Umbrella policies.Reviewed new submission applications for accuracy. Organized paper and electronic files with loss experience information, DMV reports, experience mod and risk control inspections ensuring accuracy and efficiency. Worked on DOS-based and web-based technology platforms; involved in multiple policy system conversions. Assisted with training new agency services coordinator and temporary labor.Achieved service standards consistently through strong organizational and communicative skills, internal and external customer focus and teamwork.Contributed to company results and profitability through progressive productivity.Received “You Kept the Promise” Recognition award: 2004 for exceptional performance in support of CGU’s goals by demonstrating increased productivity and taking on additional tasks including customer service, supply ordering, mail, and direct bill problem resolution. 2000 for being point person for communications with Home Office and IT personnel on a special project involving the file location system.Previously held position as Agency Services Coordinator (1995-2000).

English

Regents Diploma, Math & Science