Responsible for the brand's image, experience, and promise.Oversees marketing, advertising, design, public relations, and customer service.

• Oversee all brand direction.• Lead creative direction with a team of designers and photographers.• Manage social media platforms: Facebook, Instagram, Twitter.• Strategize communications for book launch, podcast, events, digital content, donor appeals.• Creates compelling design and copy to communicate brand values.

Growing a personal TikTok page with faith-based content to 130.0K followers and 3.3M likes.Identifying potentially viral video content.Understanding new and emerging trends on TikTok.Editing short and concise videos that will perform well.Great familiarity with the TikTok platform, trends, and editing best practices.Experienced in short-form editing and storytelling.Strong understanding of brand voice and guidelines.

Offer consult on social media strategy, communications best practices, and digital marketing for all major platforms. Uncover audience insights and craft creative executions to deliver innovative marketing campaigns across social. Help shape digital marketing innovation across social platforms. Lead social or communication teams and help scale social to attract new customers, engage existing fans, and increase performance.Provide creativity, a strategic mind, and experience implementing targeted and effective brand campaigns across social. Help to improve the brand's overall reputation and drive growth.Design logos and branding suites, presentations, business collateral, album artwork, social graphics, and promotional materials. Create story enriching video content for nonprofits and international recording artists.• Social Media and communications consult: IBJI Health Performance Institute, Generation Distinct, Camerer Chiropractic, Willow Creek Community Church, Alpha Chicago, TRIBL Music App.• Design clients: TRIBL Music App, Midwest Companies, Crossfit Xyston, Vitae Productions LLC, Live Chicago Construction, Apex Pinnacle Construction LLC, and international recording artists, Matt B.• Photography, video production, and visual storytelling: Author Catherine McNiel, Willow Young Adults Ministry, Iglesia Manantial de Amor.Photography:https://unsplash.com/@michaelrmimshttps://www.pexels.com/@michaelrmims

Oversaw the social media, blog, and email presence of Awana. Created and executed results-driven campaigns and tactics on current and future external audience-facing channels. Built, enhanced, and shaped Awana’s social strategy to support the ministry’s key business and and organizational communication strategies and calendar. Continuously increased brand awareness and equity, enhancing and strengthening key cross-functional relationships.• Organically grew our primary social channels +10.1K FB, +3.3K IG in the first 3 years.• Designed, built, and stewarded a bi-monthly newsletter to an email audience listof approximately 39K.• Led creative direction for Pastor’s Appreciation Month campaign.• Co-led a monthly content meeting with key ministry stakeholders.

Oversaw and curated content for Instagram, Facebook, Twitter, LinkedIn, and YouTube profiles. Established and maintained consistent voice on social media for both donor and church sales acquisition. Tracked social media analytics and responsible for appropriate KPIs. Tracked trending relevant ministry topics and nonprofit opportunities. Presented leadership with partnership opportunities and brand influencers. Created quick turn-around graphics and videos.• Curated an Awana influencer list for future campaigns, which include Chicago Cub’s, Ben Zobrist and Olympic Gold Medalist, Michelle Carter.• Enrolled in Facebook’s nonprofit program and generated over $21,000 in social donations.• Led strategic efforts for capturing User Generated Content, testimonies, and stories from Awana churches, parents, kids, donors, and alumni.

Oversaw and supported day-to-day operations for 6 campuses throughout the United States. Led a team of 11 financial aid advisors responsible for advising and administering financial aid packaging. Maintained compliance with Title IV regulations. Trained and mentored staff to ensure smooth adoption of new policies and procedures in a rapidly changing industry. Led in the overall development and success of many team initiatives to improve packaging error rates. Created high morale and productivity by recognizing both individual and team performance achievements. Collaborated with campus departments to achieve shared goals. Developed, implemented and managed various projects designed to increase team efficiency.• Co-led and facilitated a video trainings for better customer service and phone etiquette titled ‘Call Clinic’.• Developed fun and engaging team building activities to improve team culture.• Appointed as ‘subject matter expert’ for complex TIV procedures.

Provided first tier customer service to students, internal and external departments. Acted as liaison between student, campus, and Department of Education for funding. Served as point-of-contact for campus relations, including campus Presidents and Business Office Managers. Participated in staff committees to improve existing processes and/or develop new processes that align with corporate goals.• Led small group trainings within team meetings.• Voted by peers as ‘Employee of the Year’.• Provided Director of Training and VPs insight on innovation and design thinking forrestructuring department-wide goals.

Patient Registry in the Emergency Room. Ensuring all phases of theregistration and admission process are completed. Tasks include: Verifying patient information, verifying health insurances, collecting co-pays and past due balances.

Contractor for Motorola Co. Tasks include assembly and disassembly of telecommunication systems for police dept, fire dept, Navy, and disbatch; inventory, package and shipping.

Tasks include: Customer service/relations; inventory; stock; cash handling; sales; special/custom ordering of plumbing supply; and product knowledge in plumbing, floorcoverings, wallcoverings, millwork, electrical, and building materials.