Sales and Operations Manager

VICTRA, Greenville, NC A privately held, exclusive Verizon Wireless national premium retailer headquartered in Greenville, North Carolina and employing more than 5,500 people at more than 1100 locations in 45 states.• Recruited by Vice President to launch SMB sales in the North Carolina, South Carolina and Georgia markets.• Developed and presented training program to large groups outlining the benefits, operations and how it will produce positive year over year growth for the stores in the Southeast. • Closed 2019 with over 35% year over year increase in sales.• Developed the Region into a top three volume producer in the company.

District Manager of the Year for highest net promoter scores in the company in 2017.

COMMERCIAL LEASE MANAGER, 2016 – 2017Manage the corporate real estate team responsible for lease negotiations, renewals, amendments, CAM reconciliations, and property insurance nationwide. • Developed new operating procedures to reduce long term commitments, lower rent, utilized field relationships and open communication preventing lease extensions of revenue challenged locations.• Implemented revenue and year end P&L reviews as part of the negotiation process to ensure a smart growth strategy.• Recovered $600K in tenant improvement funds by implementing audit process for new construction and remodel projects.

DISTRICT MANAGER, 2013 – 2016 Responsible for sales and operations in the Eastern North Carolina market.• 28% and 14% increases in annual sales recorded by implementing contact management systems for reps and conducting bi-monthly training sessions that refined presentation techniques and skills.• Influenced multiple internal promotions by exhibiting strong leadership, exceptional coaching skills and a knowledge of staff development.

PRIME COMMUNICATIONS, Sugar Land, TXThe largest privately held AT&T authorized retailer in the US with more than 450 locations in 17 states.DISTRICT MANAGER, 2010 – 2013Directed sales and operations in the Raleigh and Eastern North Carolina markets.• Created four of the top ten gross profit stores in the Carolinas by focusing on inventory control, controllable expenses and sales development.• Won the chart buster award seven times in one year for accessory sales revenue performance.• Managed a Carolinas acquisition project by assembling a leadership team that saved hundreds of thousands of dollars by reallocating labor and improving processes.

REALTY WORLD EAST CAROLINA, Greenville, NCA full service real estate firm providing superior customer service for clients selling or buying homes. OWNER, BROKER IN CHARGE, 2006 – 2010 Assembled a seasoned team of experienced real estate professionals very knowledgeable of the community. Managed 22 agents and ensure all transactions followed the laws of the North Carolina Real Estate Commission (NCREC). Assisted with contract negotiations, customer relationship management (CRM), marketing and provided brokers with professional advice.• Avoided bankruptcy in a declining market by renegotiating the office lease, using cost effective vendors, establishing a rental property division for additional income and reducing labor overhead.• Built the business into a sought-after acquisition and eventual profitable sale.

AIRGATEPCS, Wilmington, NCA seller of Sprint PCS products and solutions to consumer, business and government accounts.REGIONAL INDIRECT ACCOUNT MANAGER, 2003 – 2004Recruited by executive vice-president to increase indirect channel of distribution. Developed and coordinated the execution new programs. • 90% increase in distribution, a 49% boost in indirect channel distribution sales expansion and a 22% uptick in regional sales growth achieved by developing new channel redevelopment programs that supported operations, encouraged partnerships and solidified market outlet locations.DISTRICT MANAGER, 2000 – 2003Launched a market in Eastern North Carolina for retail, B2B and indirect sales. Collaborated with upper management and operations to grow retail market presence and target potential retail sites. Established a strong team of sales professionals and managers. Worked closely with national retailers and built strong relationships through aggressive incentive programs and superior communication.• Launched the Eastern North Carolina market and transformed it into a top company market by locking in the proper network to support the customer base, forging strong relationships with national accounts to generate market excitement and recruiting a solid sales management team. • Won four consecutive pinnacle club awards for the district generating the highest percent to sales over quota by producing a well-orchestrated market launch.

• Managed and directed a team of business sales associates. Set and ensured the achievement of daily, weekly, monthly and annual goals to meet financial, operational and development objectives for self and team.• Developed and implemented sales plans aligned with the company strategy to acquire new business and increase revenue for small and medium businesses while providing maintenance and support of existing business customers across all channels of distribution. Establish and monitor small and medium sized business attainable goals.• Provide continuous development and training for Business Account Managers, Business Account Executives and Business Development Managers to acquire new customer growth, increase sales performance and enhance the retention of existing customers.• Built a network for lead generation to increase sales.• Understood and ensured the targeted business customers meet our financial goals and are profitable to the company.• Developed strong relationships with Business Strategy Support Managers, Retail ASMs, Agent ASMs and other market leaders to drive small and medium business sales and revenue across all channels of distribution.• Responsible for recruiting, hiring and training business sales associates and maintaining accurate associate and business records.• Assisted associates with resolving escalated customer issues.• Provided management with market information and competitive insights on a regular basis.• Responsible for forecasting and reporting; including but not limited to sales forecasting, cash over/short explanations, tracking report, competitive report, weekly store management report, etc.

Promoted after 8 months as a Business Sales Executive. Recognized for closing some of the largest accounts in ENC such as Sprint, City of Kinston and the Caswell Center. • Prospected with a targeted focus on new profitable small business customers 21 to 50 lines (construction, wholesale, manufacturing, healthcare) in a defined territory.• Demonstrated skills that include networking with former business partners and contacts, cold-calling, industry research, utilization and solution oriented product knowledge to generate new business.• Developed strategic solution based plans based on industry trending and customer analysis, which includes preparing executive profiles, and the continuous study of assigned accounts' industry, business challenges and trends.• Developed creative and customized package of new applications and services.• Demonstrated the ability to uncover and develop new business opportunities and cultivate new relationships, align with IT and Business Groups to uncover opportunities and develop solutions.• Demonstrated good knowledge/understanding of customers' environment as it relates to their specific sector. Identify sector trends and drivers, understand key applications that solve business problems in sector and deliver solutions that meet customers' specific needs/requirements.• Achieved all assigned sales goals for new accounts, new lines, revenue targets, data sales and average revenue per user and churn.• Provided accurate and complete reporting on sales forecasts, prospects base, competition, equipment status, weekly itinerary and expenses as directed by management.• Attended sales and marketing events as needed