Michael R Nelson Email & Phone Number

Lake County, Illinois, United States

IT Manager overseeing the Service Portal & Service Request workstreams for Abbott's ServiceNow platform.

Abbott Park, Il

Abbott Park, Il

24/7 Windows Server Operations•Provide Level 3 break/fix support for over 5,000 Windows servers and 70,000 global users•Support and troubleshoot multiple technologies: Windows Server 2003 – 2012, VMware ESXi 5.5, Citrix XenApp 6.5, and HP server hardware•Collaborate with application teams and vendors to provide support during disaster recovery tests, upgrades, and troubleshooting•Serve as subject matter expert (Lead hardware technician) with responsibility for deploying and supporting HP ProLiant rack mount servers, blade servers, and c7000 enclosures as well as manage support cases with the vendor•Diligently manage HP vendor relations including support contracts, server advisories and metric tracking•Meet all deadlines and service level agreements by performing incident resolution, change management and root cause analysis • Coordinate all On-Call scheduling, turnover processes and follow up for Open Systems Operations• Recognized with numerous Abbott Excellence Awards for outstanding achievement

Abbott Park, Il & Dartford, United Kingdom

Part of recent graduate rotational program exposing new hires to various IT roles and parts of the business Business Systems Analyst; Abbott Diagnostics IT, United Kingdom (8 months)•Managed application portfolio consolidation project resulting in over 30 applications being decommissioned during 2013•Determined impact to business processes, licensing, IT infrastructure, and record retention policies for each application decommissionedSystems Administrator; Windows Server Implementation (8 months)•Served on “build team” to deploy and configure Windows and Linux Red Hat servers on both virtual and physical platforms•Performed server maintenance activities such as hardware upgrades and server migrations/decommissionsBusiness Systems Analyst; Regulatory Affairs IT (8 months)•Organized company separation activities for 100+ IT systems by collaborating with system owners and communicating requirements to IT management•Automated onboarding process by developing Nintex workflows using an iterative SDLC model•Successfully facilitated migration of eRooms to SharePoint from analysis to production•Recruited and Mentored college interns interested in joining the ITPDP program

Dekalb, Il

Master’S Degree, Management Information Systems

Bachelor’S Degree, Business Administration