Sitecore Certified DeveloperSitecore Certified Trainer

Transformed a small business from paper based manual processes to using new systems that support cloud computing with built-in scalability and virtual employee capabilities. The company has more workload capacity, fewer errors and employees are able to contribute quickly and fill different roles. First year in use, company revenues doubled from $1M to $2M and continues to grow strongly. Implemented salesforce.com as CRM and QuoteWerks Enterprise for quoting. Integrated QuickBooks Enterprise for financial backend.Analyzed current state, defined future state, selected technologies, developed solutions, integrated systems and defined new processes. Implemented salesforce.com as the CRM system and central repository of business artifacts. Every touch point with customers and vendors are tracked. All supporting documentation is done in pdf and stored on the system.Responsible for salesforce.com administration, configuration, custom reports and functional extensions. Implemented QuoteWerks enterprise edition as the quoting tool and integrated with salesforce.com for seamless work-flow and tracking between systems.Upgraded to QuickBooks enterprise edition and integrated with salesforce.com, again for seamless work-flow and tracking between systems. Designed new business processes to utilize newly implemented systems. Documented processes for each role in sales, customer service, purchasing and finance with SmartDraw flow charting tool.

Experience with TIBCO BusinessWorks development, TIBCO EMS development and TIBCO Business Studio process design.Website development with Dreamweaver, PHP, MySQL, XAMPP and Apache.Graphics work using Illustrator, Photoshop and Fireworks. Built custom PCs and media servers.

Finding and buying merchandise, awards, gifts, apparel and promotional items for client's recognition, non-profit or marketing programs. Work as a dedicated purchasing agent for my clients to acquire the best value for their project goals. Managed and produced artwork/projects for customers to insure on-schedule on-budget implementations of their promotional items. Developed a sales incentive and award program management solution for the SMB market to help companies quickly implement award and loyalty programs that promote branding, name recognition and customer retention.

Founded start-up company to deliver a Java framework to accelerate integration of RFID technology in the medical market. Responsibilities included all legal aspects of company formation, patent management, partner relationships, technology selection and market definition. Drove initiatives for increasing customer adoption of cutting edge technology.Responsible for selection of best of breed RFID technology partners

Directed an advanced technical team in the Enterprise Solution Group (ESG) which assisted in closing over $220 Million USD in enterprise software sales revenue. Provided key resources for removing all technical barriers to close the deal, satisfying customers by resolving issues, problems and often creating success in undefended situations. Responsible for providing requirements analysis and solution development for global customers. Focused on customer success, performed as advocate for customer priorities and lead the resolution of critical account issues which resulted in improved customer satisfaction levels. Developed and executed plans to address customer satisfaction issues. Led projects for content development for training the world-wide sales consulting organization for each new product release. Directed several projects for the delivery of training to the sales consulting organization worldwide resulting in reduced delay of new product understanding in the field.

Executive in charge of all technology and development for a web application company. Responsible for all contracts and primary contact for all clients and partner in Japan. Directed the web hosting and data facility. Managed daily operations of the company resulting in reduced operating costs.

As a senior consultant, performed in various roles depending on engagement requirements. The primary roles were systems architect, infrastructure architect, business process improvement, software architect, business analyst, project manager, training development and delivery. Became the trusted adviser on multiple projects across the customer-base. Project lead for eCommerce implementation at Aeroquip Corp. Project focused on adding internet access for the distributor community, to Aeroquip’s ERP system. Managed consulting team and had hands on responsibility in development. As project manager, was primary contact for customer representative and company executivesSenior consultant leading eCommerce Discovery project aimed at proving the viability of extending Aeroquip’s business to their vast distributor organization using the internet and web technology. Successful completion of this project lead to the $10M USD implementation project phase 1 for new market development and process improvement.Designed and developed a new methodology for an eCommerce consulting practice utilized on an eBusiness project. Designed, developed training for this practice and delivered to company consultants. Senior consultant for project at Vorwerk in Germany, to replace old legacy systems with new technology and integrate with SAP. Analyzed existing systems and applications to define as-is state in preparation for defining new business processes and improvements. Goal was to eliminate cumbersome manual efforts and develop automated solutions with new technology integrated into backend systemsSenior consultant to integration partner in Sao Paulo Brazil responsible for guiding their developers in use of tools, technology and developing integration implementationsSenior consultant on project to implement internet solutions which integrate with backend systems for Hogan Systems. Primarily responsible for design/development of browser based GUI applications

Worked directly for Vice President of Sales as primary resource to be applied to top revenue priorities of the company. Consulted with customers on rapid prototyping and solution definition, reviewed software architectures and implementation approaches and represented management on problem accounts and customer issues. Acted as liaison between sales, engineering and marketing which improved product release schedules and reduced product defects. Responsible for definition of a new product for creating internet applications. Created product marketing launch and delivered across the US and Europe. Speaker and panelist at user conferences and various industry conferences.