Oversee technology functions that include business and supplier relationship management and banking technology solutions strategy, development, delivery and management. • Proactively leads the organization in leveraging data and technology to drive strategic plans. • Researches, introduces, and implements innovative technology to drive continuous improvement of business models with a focus on digital, data, and automation. • Guides the organizational strategic plan delivery balance between risk and agility, ensuring the right adaptive governance styles are in place. • Develops, maintains, and delivers technology and data strategies and roadmaps in alignment with strategic plans.

Hagar Is an International Non-Profit Organization on a Mission to Restore Life and Dignity for Survivors and Prevent Exploitation and Abuse.Our global programs are led by skilled local teams and deliver holistic survivor care and trafficking prevention efforts across the Asia Pacific region.https://hagarusa.org/donate/Hagar USA is a registered 501(C)3 not-for-profit that raises awareness and support for Hagar’s programs around the world. https://hagarusa.org/about-us/

Headquartered in Alexandria, VA, ESGR is a volunteer-centric Department of Defense program within the Office of the Assistant Secretary of Defense for Manpower and Reserve Affairs. ESGR operates through a network of more than 2,300 volunteers in 54 committees located across all 50 states, the District of Columbia, Guam-CNMI (Commonwealth of the Northern Mariana Islands), Puerto Rico, and the U.S. Virgin Islands.https://www.esgr.mil/About-ESGR/Who-is-ESGR

Owner, founder and principal consultant focused on helping leaders transform their people, processes and/or technology in support of their business and digital transformation objectives. • Provided fractional CIO/CTO thought leadership and unbiased opinions and solutions around digital strategy, organizational design and maturity, and talent assessment to clients of varying industries including Energy, FinTech, Staffing Services, and IT Services and Solutions. • Key-note speaker; supplier of leadership consulting, advice and mentorship to non-profit organizations.• Key technical consultant in the ideation and high-level design of unique business process automation product.

Led the rapid transformation of the Intelligent Automation, DevOps, and Quality Services capabilities for more than 450 digital products within the Banking and Merchant Solutions lines of business. • Established and led multiple enterprise-supporting Digital Centers of Excellence (CoE) including the Intelligent Automation CoE focused on Artificial Intelligence (AI), Machine Learning (ML) and Robotic Process Automation (RPA) and the DevOps Community of Practice (CoP). • Led the implementation and transformation of an industry award winning DevOps transformation program, increasing organizational maturity from an average score of less than 1 to a score of better than 2.9 in 22 months. • Developed and implemented a strategic transformation roadmap, operating model, and supporting governance processes to dramatically increase the quality and customer satisfaction of a wide variety of FinTech solutions. • Delivered high-quality products and services by relentlessly focusing on standardization, simplification and consolidation of people, process, and technologies, realizing an 80% improvement of quality in just over 2 years. • Solved multiple business challenges by consolidating a diverse grouping of QA people, processes, and technologies from 12 separate businesses into a cohesive set of standards and best practices, facilitating a 30% reduction in risk and labor costs while increasing delivery speed.• Established and led a cross-functional team to deliver extreme cost savings by rationalizing the digital software development tools inventory, reducing an ecosystem of over 2,000 tools by more than 75%.

Successfully led the transformation of the Quality Services, Intelligent Automation and DevOps capabilities for the more than 400 products of the FIS Banking Solutions line of business. Was responsible and accountable for dramatically increasing the quality, and ultimately the customer satisfaction of a wide variety of FinTech solutions through the rapid transformation to a Scaled Agile Framework with an extreme emphasis on automated solutions.

Directed and led global technology and business teams including IT Operations, IT Infrastructure, Network, Telecom, Database Engineering, IT Service Management, Architecture, Enterprise Demand and Capacity Management, Project Delivery and Portfolio Solutions, Business Process Automation and Development, Enterprise Data and Document Management and Global Data Center Operations.• Led the aggressive modernization of an aging data center infrastructure while supporting a rapidly growing global digital business and facilitating record setting transaction processing metrics by more than 200%. • Built and launched a centralized IT operations command center, reducing client and/or agent impacting incidents by more than 60% through the expansion of automated (artificial intelligence) and proactive system and security monitoring.• Established Portfolio Management team and business case processes, ensuring visibility, prioritization and selection of highest value initiatives using sound, data-driven decision-making models, and methods.• Consolidated and standardized people, process and technologies in support of a global network of more than 350K agent locations in 190 countries and 3000 associates in 26 global offices.• Implemented, integrated and/or otherwise supported Cloud solutions including Navigator, Salesforce, ServiceNow, and Cloudera among others in both an on-premises and off-premises manner. • Initiated and led the transformation of a historically waterfall-oriented SDLC and PMO to a bi-modal approach that incorporated Agile software development techniques.

As the most senior enlisted member and leader in the organization, served as the principal advisor to The Adjutant General of Colorado. Supported and advised The Adjutant General on issues impacting the Colorado National Guard’s primary missions of National Defense and state emergency response. Guided and improved enlisted leader development and the well-being, mentoring and monitoring of more than 5,500 soldiers, airmen, and their families. Served as key contributor to international partners of Jordan and Slovenia on armed forces development and deployment. Worked at the most senior levels in the United States as well as the partner countries and embassies. Recognized and decorated for service around the globe including multiple combat deployments as well as numerous emergency service responses to the state of Colorado.

Reorganized, directed, led and managed a team of direct and indirect IT asset management professionals in the day-to-day and strategic operation of the software and technology-related hardware lifecycle across a global financial services enterprise.• Generated cost savings or avoidances of no less than $10M annually by leading and overseeing global planning, monitoring, and management of software entitlements and hardware assets, and ensuring contractual compliance and favorability. • Developed and implemented standardized business metrics and KPI’s as part of the corporate procurement strategy resulting in a 23% reduction in technology spend over two years while simultaneously identifying and quantifying risk across the organization.• Saved more than 60% of the suggested consulting cost of this Enterprise IT Asset Management function through the skilled use of automation and prioritization processes and practices.

In an executive development role, was appointed as internal consultant to the CPO with the responsibility to lead and author a new corporate vendor management discipline. • Identified and prioritized requirements by rapidly learning strategic sourcing best practices and surveying the global customer community.• Starting with a greenfield orientation and collaborating across the global matrixed organization of direct and indirect reports, developed the corporate sourcing strategy, process, and policies that efficiently supported effective and productive supplier relationships.• Managed the most valuable and strategic vendor relationships, representing more than $500M in technology spend. Established key and productive partnerships with critical vendors, including IBM, DELL, HP, SUN, CA and ORACLE, among others.• Cut, reduced, or avoided costs through standardization of vendor engagement and valuation.

Led, managed, and directed separate IT support and operations departments, including data center automation services, job scheduling services, data center operations, output operations and help desk operations for multiple U.S. data centers.• Built and maintained relationships with key customers, attaining $5M annual data center support contract, which resulted in turning the Data Center into a profit center.• Key contributor in improving Disaster Recovery and BCP process and exercises; improving efficiency and reducing cost.• Led multiple projects, reducing operating costs through position elimination and automation of not less than 30%, equating to $4.7M in savings over 4 years.• Increased profitability by converting and migrating acquired data centers as key leader of M&A team.