Michael Rodaway Email & Phone Number

Canada

Markham, Ontario, Canada

Helping franchisees push their businesses to the next level!

Burlington, Ontario, Canada

• Acted as a financial and operational consultant for 8 Tim Horton restaurant management teams• Weekly financial consults on food/paper/labour costs versus budget and strategies• Implemented action plans and reviewed results with management teams• Over a three-year period kept food cost at or below budgets between 26% and 28%• During the pandemic reduced the overall labour force by managing layoffs and maintaining a sales per man-hour of $75 - $95 • Assisted managers in handling HR opportunities to meet company standards• handled guest concerns daily and trained management teams to coach their teams on guest concern management• Implemented new product rollouts and procedural changes• Promoted and trained internal team members into management positions

Mississauga

• Led a re-design of existing training courses and training material to meet the demands of the business.• Revised and created new corporate operations and HR materials • Created detail-oriented training systems to eliminate gaps in trainer/trainee communication• Managed team and rollout of 9 new menu items to the chain while leading the team in the creation of detailed training materials for the rollout.• Created Job descriptions, wrote hiring guides for every restaurant position, and created onboarding materials• Trained the Operations Team on several processes and rollouts • Worked with Executive Chefs, Purchasing, and Marketing departments to roll out LTOs and test markets• Worked with Senior Management team to roll out Management specific tools to streamline and organize the in-Restaurant Management across the chain• Worked with Executive Chef and Senior Management to redevelop the catering program for the chain. • Supported managers in corporate restaurants by auditing, action planning and shadowing to improve execution

Oakville On

• Successfully managed a 20 person sales/operations team within the Oakville location, achieving a 10% increase in sales growth• Managed timecards and preliminary payroll for the store including vacation, bereavement, and bonuses• Effectively organized and coordinated all office and administrative operations of this location including scheduling, office management, and calendar management for all 20 employees• Recruited, trained, and retained a highly effective team that aligned with the company’s strategy and goals

Mississauga

• Re-designed existing training courses and training material to meet the demands of the business.• Created new material to aid the company in moving from corporate restaurants to a franchise restaurant system• Created detail-oriented training systems to eliminate gaps in trainer/trainee communication• Worked in restaurant, training and implanting new product rollouts

• Maintained a relationship with new trainees and acted as a brand ambassador ensuring a positive training experience. • Managed the transition from the old model of a Training Center to a new University training model specifically re writing all curriculum to reflect the newest teaching methods and technologies including WebEx, and online learning and testing, • Moved to a more interactive student led approach to training creating case studies to be worked on in group settings• Managed a team of 12 trainers and 3 administrative staff.• Created new training areas to bring a real-world component to a theoretical training experience.• Promoted and hired as needed to fill positions.

Oakville

Facilitated classroom, large group, and on-line training courses. - Designed courses and training material to meet the demands of the business.- Implemented and supervised a case study program to bring real world experience to theoretical training.- Designed and implemented a WebEx training program for the entire company. - Assisted with large corporate events, co-coordinating with exhibitors, and handling logistics

Designed and taught training courses at the Tim Hortons Training Center. - Designed courses and training material to meet the demands of the business.- Analysed test markets to improve training for larger product roll outs.- Led logistics and set-up for major corporate events

Managed the training of Cold Stone Ice Cream brand in Tim Hortons restaurants in the United States and Canada.- Liaised with Kahala Corp. (parent company of Cold Stone) to explain Tim Hortons business processes- Trained Management at restaurants to facilitate a smooth integration of Cold Stone into Tim Hortons- Worked with VP of operations to set up a Cold Stone test markets in Canada- Worked with all Tim Hortons departments to source materials and equipment for the Cold Stone Canadian test locations - Worked in the field during the test market to evaluate and trouble shoot

Ireland

Support the VP of International Operations with the management of the roll out of Tim Hortons self-serve kiosks and serve over locations in Ireland.- Acted as a brand ambassador presenting the Tim Hortons to a new market - Worked with partner company Cuisine de France to sell the Tim Hortons concept to SPAR operators - Designed and implemented all training materials for all concepts- Liaised with Tim Hortons Canada to ensure that standards were upheld across the brand

Oakville

Facilitate courses for the Tim Hortons Training Center and extensively across Canada and parts of the US. - Designed courses and training material to meet the demands of the business.- Assisted in planning and presenting in the inaugural Tim Hortons Manager Symposium (180 people)- Participated yearly in Manager Symposiums and other large corporate events.- Wrote training materials for several major product roll outs.- Worked on training titles for the Tim Hortons learning management system, including content contribution, script approval, shot approval, voice over review and final review.

Oakville

Traveled extensively, opening and training brand new Tim Hortons restaurants- Liaised with Tim Hortons main office to troubleshoot areas of opportunity at new restaurants.- As a Crew Leader, managed a crew of Operations Representatives on new restaurants openings.- Designed a training checklist for new openings.

Oakville

Traveled extensively, opening and training brand new Tim Hortons restaurants

Bachelor Of Commerce - Bcom, Hospitality Administration/Management

Certificate, Hospitality And Tourism Administration