Michael Rodaway Email & Phone Number

Markham, Ontario, Canada

Helping franchisees push their businesses to the next level!

Burlington, Ontario, Canada

• Acted as a financial and operational consultant for 8 Tim Horton restaurant management teams
• Weekly financial consults on food/paper/labour costs versus budget and strategies
• Implemented action plans and reviewed results with management teams
• Over a three-year period kept food cost at or below budgets between 26% and 28%
• During the pandemic reduced the overall labour force by managing layoffs and maintaining a sales per man-hour of $75 - $95
• Assisted managers in handling HR opportunities to meet company standards

Mississauga

• Led a re-design of existing training courses and training material to meet the demands of the business.
• Revised and created new corporate operations and HR materials
• Created detail-oriented training systems to eliminate gaps in trainer/trainee communication
• Managed team and rollout of 9 new menu items to the chain while leading the team in the creation of detailed training materials for the rollout.
• Created Job descriptions, wrote hiring guides for every restaurant position, and created onboarding materials
• Trained the Operations Team on several processes and rollouts

Oakville ON

• Successfully managed a 20 person sales/operations team within the Oakville location, achieving a 10% increase in sales growth
• Managed timecards and preliminary payroll for the store including vacation, bereavement, and bonuses
• Effectively organized and coordinated all office and administrative operations of this location including scheduling, office management, and calendar management for all 20 employees
• Recruited, trained, and retained a highly effective team that aligned with the company’s strategy and goals

Mississauga

• Re-designed existing training courses and training material to meet the demands of the business.
• Created new material to aid the company in moving from corporate restaurants to a franchise restaurant system
• Created detail-oriented training systems to eliminate gaps in trainer/trainee communication
• Worked in restaurant, training and implanting new product rollouts

• Maintained a relationship with new trainees and acted as a brand ambassador ensuring a positive training experience.
• Managed the transition from the old model of a Training Center to a new University training model specifically re writing all curriculum to reflect the newest teaching methods and technologies including WebEx, and.
• Moved to a more interactive student led approach to training creating case studies to be worked on in group settings
• Managed a team of 12 trainers and 3 administrative staff.
• Created new training areas to bring a real-world component to a theoretical training experience.
• Promoted and hired as needed to fill positions.

Oakville

Facilitated classroom, large group, and on-line training courses. - Designed courses and training material to meet the demands of the business.- Implemented and supervised a case study program to bring real world experience to theoretical training.- Designed and implemented a WebEx training program for the entire company. - Assisted with large corporate.

Designed and taught training courses at the Tim Hortons Training Center. - Designed courses and training material to meet the demands of the business.- Analysed test markets to improve training for larger product roll outs.- Led logistics and set-up for major corporate events

Managed the training of Cold Stone Ice Cream brand in Tim Hortons restaurants in the United States and Canada.- Liaised with Kahala Corp. (parent company of Cold Stone) to explain Tim Hortons business processes- Trained Management at restaurants to facilitate a smooth integration of Cold Stone into Tim Hortons- Worked with VP of operations to set up a Cold.

Ireland

Support the VP of International Operations with the management of the roll out of Tim Hortons self-serve kiosks and serve over locations in Ireland.- Acted as a brand ambassador presenting the Tim Hortons to a new market - Worked with partner company Cuisine de France to sell the Tim Hortons concept to SPAR operators - Designed and implemented all training.

Oakville

Facilitate courses for the Tim Hortons Training Center and extensively across Canada and parts of the US. - Designed courses and training material to meet the demands of the business.- Assisted in planning and presenting in the inaugural Tim Hortons Manager Symposium (180 people)- Participated yearly in Manager Symposiums and other large corporate events..

Oakville

Traveled extensively, opening and training brand new Tim Hortons restaurants- Liaised with Tim Hortons main office to troubleshoot areas of opportunity at new restaurants.- As a Crew Leader, managed a crew of Operations Representatives on new restaurants openings.- Designed a training checklist for new openings.

Oakville

Traveled extensively, opening and training brand new Tim Hortons restaurants

Bachelor Of Commerce - Bcom, Hospitality Administration/Management

Certificate, Hospitality And Tourism Administration