Michael Roden Email & Phone Number

Beaverton, Or

General Manager of Employee Dining Services at Nike WHQ. Oversight includes 5 Cafés, 6 Coffee Shops, 2 quick service restaurants, 2 full service restaurants. Servicing a population of 15,000 people with 11,000 daily transactions achieving an annual revenue of $18 million. Partnering with a team 19 salaried manager direct reports, which support oversight a hourly team of 280. • Delivers strong operational performance by executing against operations objectives and regulatory agency standards… Show more General Manager of Employee Dining Services at Nike WHQ. Oversight includes 5 Cafés, 6 Coffee Shops, 2 quick service restaurants, 2 full service restaurants. Servicing a population of 15,000 people with 11,000 daily transactions achieving an annual revenue of $18 million. Partnering with a team 19 salaried manager direct reports, which support oversight a hourly team of 280. • Delivers strong operational performance by executing against operations objectives and regulatory agency standards and programs, continually monitoring operations, completing assessments and developing necessary action plans to provide optimal managed services and drive employee and customer satisfaction• Provides operational expertise in the areas of lodging, activities, food , beverage, retail, fleet and transportation throughout the organization• Manages all profit centers budgets• Manage the client and community relationships, while providing hands on execution management of operations.• Recommends methods, resources, and implementation for improvement based on operational needs/capabilities• Builds, develops, and manages Management team capable of carrying out needed organizational objectives• Assisting in the design of improvements to optimize financial performance and operational productivity, Operational Excellence• Interpreting and ensuring compliance as well as applicable government, regulatory and/or accrediting agency standards and codes. Show less

Beaverton Oregon

Director of Dining at Nike WHQ with coverage consisting of a Coffee House, a Café, and a full service restaurant and two coffee carts. Serviced a population of 3600 with 1500 daily transactions, with a team of 42 hourly associates and 2 salaried managers all reporting in to me.• Leadership: In my role I lead, mentor, engage and developed our team to maximize their contributions, including recruiting, assessing, training, coaching and managing performance. I would ensure that our daily… Show more Director of Dining at Nike WHQ with coverage consisting of a Coffee House, a Café, and a full service restaurant and two coffee carts. Serviced a population of 3600 with 1500 daily transactions, with a team of 42 hourly associates and 2 salaried managers all reporting in to me.• Leadership: In my role I lead, mentor, engage and developed our team to maximize their contributions, including recruiting, assessing, training, coaching and managing performance. I would ensure that our daily services appropriately connected to the Nike Executional Framework. Coached employees by creating a shared understanding about what needed to be achieved and how to execute, while rewarding and recognizing employee’s accomplishments. Ensured safety and sanitation standards in all operations.• Client Relationship: Developed and maintained effective client and customer rapport for mutually beneficial business relationships. Provided excellent customer service using a high level model of engagement. Identified client needs and effectively communicated operational progress. • Financial Performance: Have adapted to Nike processes and systems. Built revenue and managed budgets, including cost controls with focus on food, beverage, and labor. Ensured the completion and maintenance of P&L statements. Achieved food and labor targets. Managed resources to ensure quality and cost control within budgetary guidelines.• Productivity: Implemented and maintained Nikes’ agenda for both labor and food initiatives. Created value through efficient operations, appropriate cost controls and profit management. Sustained full compliance with operational excellence fundamentals, including food and labor. Directed and oversaw operations related to production, distribution, and food service.• Compliance: Maintained a safe and healthy environment for clients, customers, and employees. Complied with all applicable policies, rules, and regulations. Show less

Managed all aspects of operations for the historic home of Rogue Ales brewery and public house. With a staff of 20, we would achieve over $4 million in revenue annually with the majority coming through the peak of the Summer season. • Oversaw all operations for the front of house and back of house.• Accomplished restaurant human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees.• Control costs… Show more Managed all aspects of operations for the historic home of Rogue Ales brewery and public house. With a staff of 20, we would achieve over $4 million in revenue annually with the majority coming through the peak of the Summer season. • Oversaw all operations for the front of house and back of house.• Accomplished restaurant human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees.• Control costs by reviewing portion control and quantities of preparation; minimizing waste; ensuring high quality of preparation.• Implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining system improvements and implementing change. Show less

Lomma Beach House

Lomma Beach house is home to Sweden’s largest kitesurfing school with a café and ice cream stand. Located on the southern coast of Sweden we serviced one of the prime vacation and surfing destinations in the country. There we would teach 400 students each summer and supplied beach goers with their needed treats.• Directed operations for each aspect of the business, including kite surfing school, retail, café, and ice cream shop. • Landed chief distributorship rights for global… Show more Lomma Beach house is home to Sweden’s largest kitesurfing school with a café and ice cream stand. Located on the southern coast of Sweden we serviced one of the prime vacation and surfing destinations in the country. There we would teach 400 students each summer and supplied beach goers with their needed treats.• Directed operations for each aspect of the business, including kite surfing school, retail, café, and ice cream shop. • Landed chief distributorship rights for global Kitesurfing brands at Kite.se for retail operation.• Managed a staff of four instructors, an administrator, and six shop employees. • Successfully added a retail component to the school, maximizing revenue and driving overall growth. Show less

• Managed territory and customer relations with national retailers ranging from 10 to 1000+ stores. • Conducted sales with Chief level decision makers to help facilitate new learning strategies.• Successfully expanded retail locations and distribution of e-learning products.

•Worked with Guests to meet immediate needs while maintaining a professional yet private rapport•Worked on major events Including a professional golf tournament and high-end weddings•Developed skills to be quick witted, a good conversationalist, charismatic, outgoing, and understand the basics of human psychology to better customize each guest's experience