Michael Rogers Email & Phone Number

London, England, GB

As the Head of IT Operations, I oversee the seamless functioning of the company's IT services, covering service desk operations, engineering, database management, equipment maintenance, contracts, and security protocols. Leading the IT digital operations workstream and associated projects, I prioritise tasks and advocate for change through well-structured.

Hawthorn, Victoria, AU

• As the Support Manager (International) at Education Horizons, I played a key role on the EHG International Leadership Team, shaping the mission and culture of the support function to deliver exceptional customer value.
• Set strategic direction and led support teams to ensure swift resolution of customer issues, timely fulfilment of service requests, and adherence to performance targets, fostering a high-performance and collaborative.
• Analysed changing customer demands and leveraged trend analysis to proactively address issues and promote effective product usage, optimising customer experiences and minimising escalations.
• Promoted innovation and embraced disruptive technologies to drive continuous improvement, implementing new ways of working that supported sustainability and enhanced service delivery.
• Developed strong relationships across diverse stakeholders and utilised negotiation and influencing strategies to maintain high service standards and build a positive brand reputation.
• Managed resources efficiently, applying financial strategies and insights to make informed decisions, and addressed escalated complaints promptly to uphold service standards.

Bournemouth, Dorset, GB

As a User Support Analyst at Bournemouth University, I set the direction for effective communication between IT Services and end users, taking ownership of incident diagnosis and resolution. Collaborating within a dynamic team, I provided inclusive 1st line technical, desktop application, and learning & teaching support to staff and students, ensuring our.

Bournemouth, GB

As Service Desk Manager, I set the direction and vision for the daily operations of our 1st, 2nd, and 3rd Line Support Teams, providing clear governance and purpose. I efficiently prioritised incidents, requests, problems, changes, and enhancements through ServiceNow, ensuring our teams operated with agility and responsiveness.I identified longer-term.

Bournemouth, Dorset, GB

As a User Support Analyst at Bournemouth University, I set the direction for effective communication between IT Services and end users, taking ownership of incident diagnosis and resolution. Collaborating within a dynamic team, I provided inclusive 1st line technical, desktop application, and learning & teaching support to staff and students, ensuring our.

Bournemouth, Dorset, GB

As the Supervisor of a 3-star SDI Certified Service Desk, I set the direction and vision for our IT Service Desk, providing clear governance and a strong sense of purpose. Through inclusive leadership, I fostered a customer-centric approach for university staff and students, prioritising first-contact resolution to optimise incident and service request.

Southampton, Hampshire, GB

In this role, I was responsible for maintaining and repairing all IT equipment, including laptops, PCs, and projectors, while assisting in managing a school network of over 2,000 users and 750 devices running both Mac OS and Windows 7/10. I am proficient in using Windows Administrative Tools, Active Directory Users & Computers, Print Management, and.

Southampton, Hampshire, GB

I was responsible for producing materials that enhanced the school's corporate image using Adobe InDesign, Photoshop, and Illustrator. This included creating videos with Mac OS and Final Cut Pro X. I managed website content through WordPress and developed an online booking system for AV equipment for staff and students.I provided technical support for all.

Southampton, Hampshire, GB

In this role, I completed a BTEC Level 3 Diploma in Professional Competence for IT and Telecoms Practice and a BTEC Level 3 Extended Diploma in ICT Systems and Principles. I provided effective 1st line technical support to staff and students, demonstrating strong communication skills. My responsibilities included imaging new laptops and PCs and setting up.

Master Of Business Administration - Mba

Level 7 Diploma, Strategic Management And Leadership

Btec Level 3 Diploma, Professional Competence For It & Telecoms Practice

Btec Level 3 Extended Diploma, Ict Systems & Principals

A Level, Critical Thinking

As Level, Philosophy

As Level, History

Btec National Diploma, Music Technology

Gcse, English Language

Gcse, English Literature

Gcse, Mathematics

Gcse, Additional Mathematics

Gcse, Science

Gcse, Additional Science

Gcse, Statistics

Gcse, History