Michael Ros Email & Phone Number

Amsterdam, NH, NL

New York, New York, US

Program lead for several Business Change Management initiatives. Driving and implementing strategic integration changes post M&A.

We are experts in Change Management, supported by in depth knowledge of Lean Six Sigma and Risk Management, Masters of Excellence assists organizations with change programmes and process optimization. We do this by providing certified training in LEANR®, Lean or Lean Six Sigma, executing improvement projects and leading or supporting the deployment of.

Spearhead freelance interim management, program management, organizational change and consulting projects on a contract basis. Analyze and redesign client operations. Implement new technology tools and business processes to improve organizational performance and efficiency. PROJECT SUMMARIES SEE BELOW:

Groningen, NL

To apply for compensation for immaterial damage as a result of gas extraction in Groningen, a new arrangement has been set up (IMS) which is being executed by IMG. Within the immaterial damage (IMS) program as program manager responsible for building and improving the Operating Organisation and all training involved. Responsible for strengthening the.

Rotterdam, Zuid-Holland, NL

Led the data analysis of the timeliness and correctness of answers to objections on Municipal Taxes (Parking and Housing Valuation (WOZ)), the bottlenecks for this timeliness and correctness and the related root causes. As a specific point of attention, the so-called “No Cure No Pay agencies” were included. The created dashboard, analysis and proposed.

As a member of a 5 member Senior Leadership Team, prepared a global business and IT change program to migrate a realtime worldwide Payment Authorization system from “On premises” to the Cloud. The program consists of 3 phases; adapt the application, put it in the Cloud and implement CICD (Continuous Integration, Continuous Delivery) as a working method..

Amsterdam, Noord-Holland, NL

As change manager and thought leader of risk management responsible for coaching and advising risk advisors, researchers and data analysts and management on how to develop, improve and implement risk management and a Risk Control Framework. Developed a vision and strategy including its operationalization on how a better contribution can be made to the.

Amsterdam, Noord-Holland, NL

Led the TOM Backoffice program. The assignment involved the development and implementation of a blueprint of the organization in order to better support the Sales organization and to further shape the growth of the organization with minimal people and resources. Organization fully assessed on Policy, Processes, Organization, People and Systems. Implemented.

Roseland, New Jersey, US

Responsible for the development of, and transition to, a new working method (Agile for Business) with associated Governance Model for the Implementation department. New method developed and associated governance model set up and implemented. Improvement program developed and set up together with the Implementation Director. Led and assisted in several.

Amsterdam, North Holland, NL

Led the international design and implementation of the Central Lease Target Operating Model analyzing and improving way of working on different sites increasing efficiency, reducing complexity and improving customer experience based on LEAN principles. Designing and implementing the Lease Strategy based on different building blocks; Processes with.

Roseland, New Jersey, US

Led deployment of LEAN initiatives throughout the company (NL and India), performing analysis, redesigning processes, leading workshops, providing training to management and employees, coaching the management team and Business Process Improvement consultants. Implemented One Piece Flow across the value chain. Resulting in improved process reporting.

Rotterdam, Zuid-Holland, NL

Led deployment of parts of the LEANR® Framework (Combination of Lean Six Sigma, Risk Management and Change Management) throughout the company, performing analysis, redesigning processes, leading workshops, providing training to management and employees, coaching the management team. Stakeholder management on all levels within the organization. Resulting in.

Amersfoort, Utrecht, NL

Led multiple CE(Lean) Waves performing analysis, redesigning processes, leading workshops, providing training to management, employees and other CE experts, coaching the management team. Waves were executed in the departments of Administration, Customer Contact Center, Central Complaints Management, Stater Mortgage Investment Services, Audit and Risk.

Amsterdam, Noord-Holland, NL

Served as a Lean Six Sigma Black Belt focusing on Risk management improving the chain-wide service of Excess carrying Partially (in)Capacitated Law (ERD-WGA) involving at least 3 organizations. Using Lean Six Sigma and Risk tools and methodologies to improve efficiency and mitigating risks. The ERD-WGA chain consists of 30 systems, with 25 main processes.

Brussels, Brussels, BE

Led deployment of “Local Process and Risk Control Framework” program for financial company to achieve management control and developing and implementing process control framework to continuously be and stay in control. Identifying pragmatic improvements and supporting implementation. Reported directly to the COO, securing approval for strategies..

Amsterdam, Noord-Holland, NL

Conduct research, provide policy advice and create proposals on enforcement activities related to prevention, control and repression of law and regulation violations under agency purview. Identify risk within all customer processes. Prepare policies affecting all UWV divisions. Lead a team of approximately 20 risk analysis, enforcement research and.

Amsterdam, Noord-Holland, NL

Served as key member of five-person executive team, directing organizational change within education institution’s facilities department. Chaired and participated in steering committees with budgets of up to €200M. Managed front offices at 11 locations with 120 staff and eight direct reports. Developed and implemented transformation strategy, shifting from.

Served as department board member and oversaw office operations for government agency, directing five team managers and 80 employees. Analyzed operations and created and deployed professional processes and procedures. Improved financial controls and transparency. Negotiated supplier contracts. Improved public bidding process. Completed divisional.

Led restructuring and business function improvement projects for real estate development and renovation and maintenance business units. Created and implemented expansion strategy. Acquired real estate locations. Led cost reduction initiatives. Built consensus on property development with city council.

• Created new company, developing business strategy around installing a base of medical machines at private clinics and hospitals in Europe. Managed core business functions and administrative tasks, establishing.
• Successfully negotiated contracts with clinic and hospital leaders to deploy distribution network.
• Developed agile business structure capable of responding quickly to market changes.

Developed and implemented plans to improve professionalism and business acumen within the organization.

Played a key role on departmental board and oversaw numerous improvement projects. Supervised two team managers and 32 staff engaged in supporting IT assets in 2,400 workplaces as well as applications enabling HRM, finance, programs, projects, facilities and management information functions. Developed and implemented plans to improve professionalism and.

Spearheaded strategic shift from process-based to customer-oriented operation. Created comprehensive strategy and deployment plan for board and program manager, covering preparation, management and reinforcement of new business model. Provided advice on choosing organizational structure. Built support via persuasive board and management presentations.

Led training workshops and projects designed to improve customer focus and business processes within two government agency groups (16 employees). Designed more customer-friendly and efficient processes. Facilitated closer partnership between organizations.

Amsterdam, NL

Led deployment of “Debtors house” program for utility company to achieve a sound accounts receivable management structure (2,400 users). Led several major project components, including billing process optimization to reduce 90+ day balances to zero, reorganization of business accounts receivable division and business process restructuring initiative and.

Tilburg, NL

Managed €20M IOZ program deployment, directing 70 project team members in a joint venture between Interpolis and VGZ. Defined program objectives for the following functions: management and organization, people and culture, processes and services and infrastructure and systems. Integrated project deliverables, managed implementation and embedded program.

Utrecht, NL

Rolled out Business Intelligence module, serving as advisor and intermediary between IT and business organizations. Identified business requirements and outlined processes. Played a key role in design of central data warehouse to facilitate consistency, improve data access and optimize information supply chain. Established supporting organization and.

New York, New York, US

Led consulting engagement to evaluate online meeting management solutions. Researched vendors and assessed product functions. Prepared comprehensive report with recommendations.

Restructured back office operation. Coached and mentored department heads to develop leadership and management skills. Oversaw hiring. Set priorities and coordinated work.

Led consulting and auditing projects for the Council on Fire Security and Council on Crime Prevention Advisory Boards, which comprised board-level industry representatives and government leaders. Conducted inventory of security issues associated with government reports on safety. Redesigned work processes and restructured boards to facilitate greater.

Managed strategic marketing information division, overseeing operations and P&L. Led a team of 10 consultants and researchers. Restructured practice to improve financial controls, HRM, delivery management, sales and business development functions.

Past job history includes interim executive roles prior to formation of PROPRIUS BV, including a Facilitator / Initiator position with Senpai (a consulting and interim management firm), a Business Consultant / Program Manager role at KPN Telecom’s Management Information Department and a Consultant role at TRIGON / InTerPAC (consultancy).

Advanced Change Management

(Business) Change Psychology

(Business) Change Management

Master Black Belt, Lean Six Sigma

Black Belt, Lean Six Sigma

Prince Ii, M_O_R (Management Of Risk) Practitioner

Master, Business Administration

Education record

Certified Professional Scrum Master™

Certified Professional Scrum Product Owner™

Certified Scaled Professional Scrum