Michael Rosca Email & Phone Number

Lordstown, Oh

Merchandise Controller 2014-2015Associate Supervisor 2015-2016

Hartford, Connecticut Area

•Assists with all store functions including scheduling, ordering, freight processing and all day-to-day store activities as directed.•Performs all opening and closing procedures.•Maintain a professional and friendly environment with customers, subordinates and supervisors.•Maintain sales floor to company standards to include recovery.•Processing of all required reports, documents, and memos.

Assistant Manager Sep 2008 - Dec 2010• Drove sales in assigned area by ensuring effective presentation, pricing, signing and inventory levels.• Modeled, enforced and provided direction to hourly associates on proper customer service techniques.• Ensured compliance with company policies and procedures by holding hourly associates accountable.• Assisted in the direction of a store that employed over 400 associates.• Provided supervision and development opportunities for hourly… Show more Assistant Manager Sep 2008 - Dec 2010• Drove sales in assigned area by ensuring effective presentation, pricing, signing and inventory levels.• Modeled, enforced and provided direction to hourly associates on proper customer service techniques.• Ensured compliance with company policies and procedures by holding hourly associates accountable.• Assisted in the direction of a store that employed over 400 associates.• Provided supervision and development opportunities for hourly associates within assigned areas.• Upheld the company’s open door policy by meeting with associates listening to concerns and providing timely resolution to issues.• Participated in the hiring process including: reviewing applications, setting up and conducting interviews.Assistant Manager Trainee Aug 2008 - Sep 2008• Participated in an 8-Week training program entitled Leaders out In Front (LOIF) which provided classroom training, computer based lessons and on the job experience.Department Manager Dec 2007 - Jul 2008• Carried out inventory operations which involved applying safe and correct ways to handle, move and display goods. Followed through with the inventory process by indentifying poor inventory practices and low in-stock levels. • Actively engaged customers and assisted them with connection center services and items. Cashier/Courtesy Desk/Sales Associate Feb 2006 - Dec 2007• Experience in various areas on the sales floor including wireless, electronics, and photo.• Served as a cashier on the front end in the electronics department.• Dealt with customer complaints, returns, and authorized money grams and money orders. Show less