Michael Ford Email & Phone Number

Scottsdale, Arizona, Us

- Triage, troubleshoot, and fix production problems in every layer of the stack- Automate the process of deployment and management of SRE tools and services- Help contribute to the design, development, and improvement of logging, monitoring, and alerting- Root cause analysis of incidents and production issues- Participate in an on-call rotation supporting production systems- Document tools and services knowledge, processes, and runbooks- Work across teams to provide technical guidance and to push for best practices

Scottsdale, Arizona, Us

Responsibilities:- Triage, troubleshoot, and fix production problems in every layer of the stack- Design, develop, and improve application and server logging, metrics, and monitoring- Identify manual work, document fix processes, and automate them away- Create actionable alerts to fix system outages before they occur

Scottsdale, Arizona, Us

Serves as a link between high-level tech support and higher-level departments such as Site Reliability Engineering and Voice Engineering. Works to correct production issues quickly by updating bad data in the production SQL database, collaborating with e911 vendors, troubleshooting Nextiva proprietary applications, among other tasks.

Scottsdale, Arizona, Us

- Provide daily support to customers/users of various technology systems including answeringquestions, troubleshooting, analyzing problems, and quickly forming solutions to return systems toproper operation- Provision and maintain hardware, software, and other equipment to meet client requirements, routinelyobserve operational performance, and install updates when necessary- Maintain detailed records of daily interactions with customers, installation activities, reported issues,and completed solutions along with any further actions required of support or management

Louisville, Ky, Us

Bachelor’S Degree, Information Networking And Telecommunications

Associate'S Degree, Biology, General