Healthcare IT VP with extensive experience providing strategic leadership for customer and internal support operations for a large healthcare IT managed service provider (MSP). Well-developed skills leading teams across 4 departments including Technical Services, Professional Services, Network Operations, and Project Management. Dedicated leader with excellent communication skills and a proven track record of success managing all customer facing departments, overseeing infrastructure stability and security for internal and customer systems, and managing technology offerings for customers.Managed Services Provider (MSP) Expertise: Background includes 18+ years of MSP experience, with a demonstrated ability to create and manage all MSP systems, processes, and procedures. At MDS Medical, created and managed a hosting environment for Greenway Prime Suite that supported 2,000+users.Data Migrations & Software Implementations: Extensive experience leading complex EHR/EMR data migration and software implementation projects from conception to completion. This includes expertise in Athena, AdvancedMD, Greenway Prime Suite, CareCloud, and Allscripts medical record systems.IT Automation: As VP of IT Operations at MDS Medical, developed and implemented an automation process for an RCM division for a Covid-related billing project to enter and process over 3M encounters over a 18 month period.