Michael Hansen Email & Phone Number

London, Gb

London, Gb

Las Vegas, Nv, Us

Stamford, Ct, Us

• Leading the EMEA Professional Services teams located in multiple geographical locations delivering cloud solutions with focus on Location Intelligence, Data, Analytics and MDM.• Worked closely with Sales to agree revenue plans and utility targets whilst ensuring current targets were constantly met or exceeded.• Management of key accounts to ensure high customer satisfaction, establishing sound foundations for future business and building long lasting relationships.• Ensuring the development of the teams by coaching, motivating and using active development plans with quarterly reviews and setting SMART goals. • Management of sales cycle for key projects and service RFPs. Secured the largest PS single deal in EMEA (+$3mill service revenue).• Implemented Agile methods and project standards for the EMEA professional services business and ensured a pragmatic approach that would fit all customer projects.• Working with HR to ensure successful recruiting and team adjustment to meet business demands.• Working with global teams to ensure successful delivery of local projects using off-shore development and QA activities as needed. • In the top 5% of successful Managers across all of Pitney Bowes in 2017.• Chosen as EMEA Professional Services Person of the Year 2012.

London, Gb

• Directing and management of Ladbrokes eGaming development division (www.Ladbrokes.com). Part of the leadership team with 11 direct reports and a total team of +100 including outsourced staff and contractors. • Successfully managed multiple vendors delivering highly complex software programmes to meet business requirements, time scales and budgets.• Instigated and managed outsourcing of test, support and developments teams.• Implemented standards and processes for project management and software development, based on Prince2 and Agile methods.

Bellevue, Wa, Us

• Directed the EMEA development, engineering and QA teams developing and deploying mobile software products within the Telco sector.• Defined strategy and execution plan as part of the senior leadership team.• Managed multiple software engineering teams based in London, Seattle and Rotterdam developing products and integration services using agile development methodologies.• Worked closely with Sales to ensure P&L targets (+$5M) were met and managed according to budget and directed the teams to a record-breaking year in 2007.• Successfully instigated and directed the European outsourcing business, building up two full sized teams in Bangalore supporting the UK and Dutch offices.• Analysed the European operation and successfully introduced and implemented project processes, which vastly improved delivery, quality and performance.

London, Gb

• Management of software development teams delivering on-line gaming and casino products combined with integration services based on agile and iterative development methodologies.• Management of domestic and international accounts ensuring customer satisfaction, handling cultural differences to expand new business and create sound relationships.• Responsibility for the successful project forecasting, risk management, delivery, monitoring, conflict resolution and process improvement.• Preparation of responses to RFPs including presentations to company directors recommending solutions and business strategies.• Successfully built and developed relationships with Chinese, Australian, Italian, Scandinavian, Irish and UK clients ensuring customer satisfaction and business growth.

Head of Professional Services, INOPI (now Ogencia) • Partner and member of board setting the vision and strategy for the company which grew five-fold over 3 years and achieved the IBM Distinguished Achievement Award in 2002. • Managing OPEX budget and controlling P&L targets (+$2M) heading up the professional services team, implementing processes supporting work smarter, not harderHead of Professional Services, NICOM Team SolutionsProject Management, technical team leading, architecture and software development - KMD